• Movie Studio

  27 answers, most recent on 1/29/2022

  RE: Aspect Ratio and Movie name problems
  @clement5 Hi. I don't think it is that people don't value it as a medium unless you mean monetary value. I think it comes down to groups of people watch together. Few visit cinema alone and if one in the group can't get on with it they will probably
• Other products

  16 answers, most recent on 1/26/2022

  RE: Missing email with link to download PC check & Tuning 2022 withe activ
  They did not and that is the problem. I am afraid your reply is not very helpful. I was hoping for a US phone number for Magix that I could call and talk to someone in person since my email exchange with them is getting nowhere. In the last email
• Movie Studio

  27 answers, most recent on 1/29/2022

  RE: Aspect Ratio and Movie name problems
  Here is a link to some of my test PAL files: https://1drv.ms/u/s!AgEkZSUlkAcxgb0eg2M8ATSCee6zgQ?e=dygZWU The problem I am having may be related to the Lagarith AVI, and not to other formats which have aspect ratio metadata. Unfortunately, I have to
• Video Easy

  23 answers, most recent on 1/9/2022

  RE: Terrible lip sync!
  Hi Dave and welcome to the user to user forums. Are your video clips from your mobile phone by any chance and recorded in an HEVC or an Apple codec? If so, try recording in MP4 / H264 and see if things improve. Ray.     Hi Ray, Thanks for
• Video Easy

  23 answers, most recent on 1/9/2022

  RE: Terrible lip sync!
  Hi Dave and welcome to the user to user forums. Are your video clips from your mobile phone by any chance and recorded in an HEVC or an Apple codec? If so, try recording in MP4 / H264 and see if things improve. Ray.    
• Photostory

  One answer, on 1/6/2022

  RE: Photo Story Deluxe
  @Tom-Mitchell Hi and welcome to the forum. Please do not post order numbers and other confidnetial information eg serial numbers, email address,phone nos etc in the forum. This is a public user to user forum, not Magix Support, and posting the above
• Movie Studio

  3 answers, most recent on 1/7/2022

  RE: Mov files from new iphones only play sound and no video
  @Eric-Childers I am using Magix Movie Edit Pro Premium Version 20.0.1.73 My version of 20 (MEP 2021) is 20.0.1.80. Try Help>Update online. Be aware MEP may try to "upgrade" to version 21 (MEP 2022). You may not want to do that. 😉 There should be
• Movie Studio

  3 answers, most recent on 1/7/2022

  Mov files from new iphones only play sound and no video
  I have seen this issue in the forum but the suggestions given are not working for me. I had an older iPhone X whose videos would fly into movie edit pro. The new iPhone 12 and iPhone 13 phones that I'm using now for work will not play the actual
• Rescue Your Videotapes!

  One answer, on 1/4/2022

  RE: No instructions on how to do this.
  @michael-f5015 Hi and welcome to the forum. Please do not post Serial numbers, or any other confidential information eg order numbers, email address or phone numbers etc in the forum - this is a public forum. Once you have installed the program and
• Movie Studio

  8 answers, most recent on 1/4/2022

  RE: Blacking out reflections in video
  @CubeAce @jak.willis Hi yeah sorry i'm working right now so on my phone, I had a look at the clips posted before i left home, a static fixed camera wouldn't be too much work, 1 or 3 replacement doctored images would do, but the way that camera is
• Movie Studio

  8 answers, most recent on 1/4/2022

  RE: Blacking out reflections in video
  @CubeAce @jak.willis Hi yeah sorry i'm working right now so on my phone, I had a look at the clips posted before i left home, a static fixed camera wouldn't be too much work, 1 or 3 replacement doctored images would do, but the way that camera is
• Movie Studio

  One answer, on 12/29/2021

  RE: Activation code entered but it says its wrong.. now cant export movie
  As our crystal ball is still in the workshop getting repaired, you are going to have to resort to the old way of providing more information.Which program?Which operating system?Personally I would use online means of contacting Magix support rather
• Movie Studio

  One answer, on 12/29/2021

  Activation code entered but it says its wrong.. now cant export movie
  The LOOOONG Activation code I received over the automated phone system was entered but it says its wrong.. now I cant export the MP4 movie 
• Movie Studio

  2 answers, most recent on 12/28/2021

  RE: Wanted: Newbie Checklist For Preparing Multiple Video Types For MEP
  @julesvern I just use my phone & have it set to 3840x2160 30fps, my project is the same, if i use media of different aspect ratio or fps, If i'm having problems with one event i might import that into the 3840x2160 30fps project, edit &
• Movie Studio

  5 answers, most recent on 12/29/2021

  RE: Creating Verticle Format Video Project (1080 x1920)
  @Chris-Kuhn Hi In addition to @CubeAce comment, also see this tutorial - it additionally covers a couple of potential issues you may have, although it uses an older version of MEP it is still applicable for earlier and later versions of MEP. John
• Video Pro X

  10 answers, most recent on 12/27/2021

  RE: HDR output
  This was a tough one to fix. Took me some days to and from to get it right (almost gave up). Reading the descriptions over and over, and reading all the few resources available. Most of them described the workflow for the so called "Supported apps"
• Movie Studio

  25 answers, most recent on 12/28/2021

  RE: Quick Time Movie Export (Advanced) Not Working
  @me_again Hi Andy It looks like you are using a mobile phone browser which redirects to the email link option you are getting as Quicktime is not for a mobile device. I get the direct download link from the link @CubeAce provided when using a
• Movie Studio

  10 answers, most recent on 12/22/2021

  RE: Program Crashing
  @Daneane71 Hi I have removed the excess data from the crahs log you have posted. . . . . Error in module "mxhei_x64.dll"  . . . . This would suggest the issue is with importing heic/heif images, are the images from a new mobile phone? John EBForum
• Movie Studio

  10 answers, most recent on 12/22/2021

  RE: Program Crashing
  @Daneane71 Hi I have removed the excess data from the crahs log you have posted. . . . . Error in module "mxhei_x64.dll"  . . . . This would suggest the issue is with importing heic/heif images, are the images from a new mobile phone? John EBForum
• Web Designer

  2 answers, most recent on 12/22/2021

  can't install Xara Designer PRo X 18 content.
  I am very frustrated. I can't find a phone number for tech support or email to get tech support. Does anyone know their emails or phone that I can call? Its support page just point me in a go around circle over and over again.
• Movie Studio

  10 answers, most recent on 12/22/2021

  RE: Program Crashing
  @Daneane71 Hi I have removed the excess data from the crahs log you have posted. . . . . Error in module "mxhei_x64.dll"  . . . . This would suggest the issue is with importing heic/heif images, are the images from a new mobile phone? John EBForum
• Xara Designer Pro

  One answer, on 12/19/2021

  Samsung
  When I publish a web page with gradient background color, it shows up correctly on all browsers except the Samsung Internet browser that comes with my Galaxy Note 9, which shows the starting gradient color as black instead of a different color. Is
• SOUND FORGE

  13 answers, most recent on 12/25/2021

  RE: Sound Forge 15 Pro update to build 159 not good.
  @1001001sos1001001, I am not exactly sure what you mean by run off-line, but Sound Forge should function the same whether the host PC is connected to the internet or not... though Sound Forge ( and Vegas) does need to occasionally phone home,
• Movie Studio

  26 answers, most recent on 12/16/2021

  RE: Windows 10 Pro (or) W7 Pro? - Movie Edit Pro 2016 Plus
  @CarpentersMate Mike, I've just installed MEP 2016 Premium on my Win 10 i5 (from 2009 😲) machine and it goes like a rocket (well, as fast as my old i5 ever went!). I can happily edit 720x576 (VHS capture) and 1920x1080 (phone video). Export time to