• Photo & Graphic Designer

  3 answers, most recent on 7/3/2024

  RE: [Closed] Return/refund
  I just purchased photostory deluxe. I do not have one drive on my computer. Program will not find my old photostory because it looks for one drive. I will NOT save to one drive. I want a refund. Purchased today July 2, 2024
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Thanks for the screenshots. It might be helpful to enable View > Show > File Name Extension in the Windows Explorer. Then you should see that the name of the configuration file Videodeluxe in your screenshots changes to
• Movie Studio

  One answer, on 2/25/2024

  RE: The program no longer runs even though used the serial for activation
  @Jadna-Skya First step would be to go onto the Magix.com website, log in, then go to My Account and check the current registration details for your program. You are allowed the register the same P3 number on two computers only. You can unregister a
• ACID

  15 answers, most recent on 11/28/2024

  RE: Magix Acud Studio 11 ...problem with the latest update
  @GRB Which error message are you getting? That the Redistributables cannot be installed? Have you tried restarting the computer after uninstalling them? Please select the Restart option and not the Shut down option. Then try to install the update.
• Samplitude

  2 answers, most recent on 3/30/2024

  RE: Play Cursor is Freezing During Playback, But No Audio Interuptions
  @horse I could already help if you restart your computer. Please select the Restart option and not the Shut down option.
• Photostory

  7 answers, most recent on 2/26/2025

  RE: Video does not import smoothly (+ sound)
  @Peter-Werts Hi In addition to @emmrecs comment, we need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version, see this topic for what is required, and please quote
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  10 answers, most recent on 10/30/2022

  RE: [Solved] Program Freezes for 20 Seconds Before Attempting Playback
  Well...as I say with a slight grin of embarrassment... I found that Windows had an update that wasn't yet on my computer. The yellow dot was not next to the restart option in the Start menu, so I didn't realize that one was available until I went to
• SOUND FORGE

  15 answers, most recent on 5/23/2024

  RE: New Install of SF17 and problems
  I would just like to enable SF to record audio that streams through the computer. Search this forum for "Record what you hear". There are many comments on this subject.
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  This bug as started occuring, yet again! -_-I have attached screenshots showing it:As stated in my original post...There is no such file in existence on my computer named "end 1b".That was the name I assigned to project which I saved via MS, 3-days
• Audio Cleaning Lab

  22 answers, most recent on 8/3/2025

  RE: Webradio
  @dave-l Let us make sure that your computer can record itself. For this, you need virtual recording devices like 'Stereo Mix' or 'What you hear'. For this, press the Windows key and R on your keyboard to open the Run window, then type mmsys.cpl and
• Music Maker

  12 answers, most recent on 4/22/2024

  RE: Tyros 2 keyboard recording
  @Richard-Docherty No problem, that's a normal USB device cable. But in my experience, this will not send MIDI data back from the computer to your keyboard, except your keyboard has also installed a MIDI out device into your Windows system. I don't
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Do you still have access to your previous installation of Sound Forge or was it uninstalled or is the computer no longer available? Your correct e-mail address should be shown under Help > About. This problem might be caused by either
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and
• ACID

  3 answers, most recent on 6/14/2023

  RE: [Solved] Loops folder location options and ?'s
  @GRB I would put each publisher into a different folder because every publisher does it differently, but all files are basically audio files, usually in WAV file format. There is no way to recognize everything automatically. Magix Soundpool loops
• Music Maker

  4 answers, most recent on 10/2/2022

  RE: [Solved] 31.0.1.13 update patch, Windows 7 64 bit, and MM Premium 21
  @Philip-J Ok, I think that was the latest version of Music Maker 2022. If it runs fine on your computer I wouldn't change it without making a complete backup first by using some kind of backup software (I personally use an older version of NovaStor
• Music Maker

  3 answers, most recent on 8/25/2025

  RE: Music maker very slow since latest update
  @Silas-deJong If you need multiple seconds after each click before the program responds, there is something running in the background that likely has access to the Windows clipboard and stays in conflict with Music Maker. Like already mentioned,
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  unable to activate for new pc
  I am unable to activate sound forge on a new computer even though I have deactivate on 2 old machine.
• Music Maker

  6 answers, most recent on 8/24/2025

  RE: Buffer Crackle
  @frank-flores Hi . . . . Crackling with buffer set at 1024! . . . . Did you try increasing the number of buffers and sizes to fix the crackle? What is the specification of your computer system including Windows version and program version, see this
• Music Maker

  8 answers, most recent on 3/9/2024

  RE: SUPER LOUD BEEP while working on a project
  @ProductionSavard Is this a wireless headset? I don't recommend to use such things. Doesn't matter if your computer costs $3000 and your headset $300. It's not audio production hardware. It would be much better to invest in an external USB
• SOUND FORGE

  8 answers, most recent on 5/10/2024

  RE: Files saved but can't find them
  @Wes-Hewlett After you saved a file and close and reopen Sound Forge, is the file automatically reopened inside SF? If yes, then it's definitely saved on your computer.
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  An AMD user here. I've been using AMD GPU's for decades, since the original Radeon (2000). I've built custom PC's for businesses (well over 100) and individuals (90), serviced lots, and have never had an AMD card fail. Ever. Does that mean it can't
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 You can usually unlock the sample rate by closing all programs that access the sound card. If only one application accesses the sound card, it can set the sample rate freely. Depends on the sound card itself. If you don't know which