• Video Pro X

  One answer, on 11/26/2022

  program effects crashed
  ----------------------------------------------------------------------MAGIX Video Pro X14  18.11.2022  16:23----------------------------------------------------------------------CrashDump 20221118_162359_v20.0.3.175.dmp successfully written Error in
• Movie Studio

  One answer, on 1/25/2023

  RE: Brand new install, DLL entrypoint error.
  @Kevin-Remde Hi . . . . The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll . . . . This error message indicates that there is an issue with either: The graphics card driver(s) are not up to
• Music Maker

  22 answers, most recent on 11/14/2022

  RE: Trying to log on to the Magix Store from within Magix Music Maker 23
  No registry problems detected. Internet connection is fine. Windows error checked and everything was fine. The first installation was uninstalled via add / remove progragrams. Including all installed elements. After clicking on the 5mb .exe which
• ACID

  One answer, on 11/3/2022

  Lack of Customer Service. I am extremely disappointed
  I made an error on email address when i first tried to register the "Voucher Code" and have not received my item serial number to activate my program. I am unable to use it. I bought it from Amazon and plan to make a complain and request a refund.
• Movie Studio

  4 answers, most recent on 11/16/2022

  RE: Installation failing
  @Martin-Miles Hi . . . .  Also turned off VPN in Norton. Still fails to run immediately. . . . . Assuming the Installation manager error message occurs immediately on running it, try disabling Norton Antivirus completely and check Microsoft Defender
• Music Maker

  One answer, on 10/4/2022

  RE: get_user_documents_path0 cannot get the documents>pair
  @atzetm I think the RAM error message appears even if you have enough RAM. It is just the standard error message if a VST cannot be loaded. I think it was useful back when Music Maker was still a 32 bit application because back then it couldn't use
• ACID

  9 answers, most recent on 10/4/2022

  RE: Acid Pro 8.0 Application Initialization: Error code: -1
  @Alan-Pitt Hi Error code -1  usually means the program cannot cannot connect to the Internet for registration, or the email address software is registered with does not match current email address. Are you using the original email address the
• Movie Studio

  13 answers, most recent on 7/4/2024

  RE: Registration/Activation Problems
  THEY'RE BAAAAACK!I have Magix Video Pro X16. (It was a problem in X15 too.) I drag an MP4 video or the AVI file (below) and I get the dialog "MAGIX Video Pro X16 The program needs access to a file with MPEG-4-Codec. For copyright reasons, activation
• Photo & Graphic Designer

  One answer, on 11/26/2022

  RE: The program won't load
  @Ari-Lahti Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like your email address, order and serial numbers should never be posted here. Hence, I have edited your post to remove the images and
• Music Maker

  14 answers, most recent on 1/28/2023

  RE: Need To Start Using Music Maker
  @Oka The first two images you've posted actually answer your second question! The lack of Beatobox.vst3 and the fact you are offered an upgrade to the Premium Edition indicate you are not currently running that edition. Since it seems you have
• SOUND FORGE

  8 answers, most recent on 12/7/2022

  RE: [Closed] Sound Forge Already Installed Error
  @Former user Welcome to the Magix user to user forums. Unfortunately, as you have found, the Windows Add/Remove Programs is far from perfect at ensuring that everything connected with a particular program is removed when an uninstall is run.
• Movie Studio

  2 answers, most recent on 2/15/2023

  RE: Is it possible to install movie edit pro 12 on Windows 11?
  @Simonne-Richard, @CubeAce HI Movie Edit Pro 12 released in 2006 is not compatible with Windows 11 and, as you have found will not install - the error message is telling you the program needs an earlier version of Windows. This is due to the
• Video Pro X

  24 answers, most recent on 10/8/2024

  RE: VPX Converting a Movie (MVD) to a Project (MVP)
  @Can-Dive Hi, I guess that you didn't see my Edit. Al got it right with the most obvious solution, Save as and delete unwanted Movies. Better would be Save, Save as, delete unwanted Movies. Reason: between deleting movies and save as, there could be
• Movie Studio

  38 answers, most recent on 12/14/2022

  RE: Program crashes and closes when I try to play a video
  @Tina-Baker Hi The error message would suggest either: From the filepath that the video file is on your Desktop, try moving them to a folder inside your Documents folder, the desktop is a protected location and should not be used for putting files
• Movie Studio

  2 answers, most recent on 10/24/2022

  Unable to open Movie Studio 2023
  I have downloaded and paid for Magix Movie Studio 2023 Platinum as my MS16.0 Platinum was freezing and wouldn't complete an update. When launching the program I receive and error message "The procedure entry point Create DXGIFactory 2 could not be
• Movie Studio

  4 answers, most recent on 10/13/2022

  RE: "Failed to launch help"
  @emmers Jeff. Thanks for the prompt reply! I was ale to open the help screen by the method you proposed, but then I was also able to do this from within the program. Go figure! If it happens again I'll try and identify the conditions that generate
• ACID

  11 answers, most recent on 10/2/2022

  RE: "Acid Pro 10.0 has stopped working" error on startup
  @Alan-Pitt Hi . . . . I can install Acid multiple times over without issue but it's actually opening the programme once installed. It works fine but then the -1 error message appears once the software has been closed and an attempt is made to open
• Rescue Your Videotapes!

  9 answers, most recent on 11/11/2022

  RE: Application not opening suddenly. Error code: 59
  @Laszlo-Farkas, @CubeAce Hi Laszlo Error -59 means the program installation folder is damaged, however just uninstalling and re-installing will not fix all issues as there are files and folders etc left behind which need cleaning up before
• Photostory

  8 answers, most recent on 2/15/2023

  RE: Inability to insert a video in a project on Photostory DeLuxe 2022
  Hi Jeff, Thanks very much for looking into this for me. The information that you are after is set out below: Device name    Bhaskar2018DesktopProcessor    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz   3.19 GHzInstalled RAM    16.0 GBSystem type  
• Video Pro X

  111 answers, most recent on 1/29/2025

  RE: Feedback about VIDEO PRO X15
  @ReyfoxHi, If you try and run PI 2024 in VPX (at least VPX14), VPX will crash repeatedly and consistently. I guess that can be taken as it "doesn't work properly", meaning with VPX. That's because it seems that VPX doesn't fully support OFX
• Movie Studio

  43 answers, most recent on 11/18/2022

  RE: Is MS 23 still the same terrible interface as they tried in MS 22?
    @browj2 Hi John. Thanks for that. That was what I was expecting. I think that choice needs removing. For you it just froze the program, Thankfully 🤞. For me it freezes my complete computer to the extent I can't shut it down except by physically
• SOUND FORGE

  2 answers, most recent on 11/20/2022

  Can't uninstall Sound Forge to reinstall it for new hardware
  After upgrading my PC components, I get an error -59 when I try to run Sound Forge 14. It seems to have something to do with the registration. I already deactivated my previous computer online, but I can't uninstall the program. I get: There is a
• Movie Studio

  38 answers, most recent on 12/14/2022

  RE: Program crashes and closes when I try to play a video
  Yes I can view photos no issue, and sometimes I can view video clips but I haven't tried to bring them into time line ... this is just to follow up on comments made, I do seem to be able to stay in the program longer than before , as before it might
• Other products

  4 answers, most recent on 10/21/2022

  RE: Error code 80000000
  I am getting the same error code while using the program's option to Optimize Database. Device    HP Spectre x360 16" 2-in-1Processor    12th Gen Intel(R) Core(TM) i7-12700H   2.30 GHzInstalled RAM    16.0 GB (15.7 GB usable)System type    64-bit