• Music Maker

  11 answers, most recent on 9/2/2022

  RE: Installation Error Code 1638 Another Version Already Installed
  I finally solved this problem. So for future customers with this issue. I found the error file created that gets sent to support. Opened it with Notepad and found the Main Product Code, which in my case looked like this: MainProductCode =
• Movie Studio

  8 answers, most recent on 9/5/2023

  RE: HEVC codec issue error even with codec already installed
  @Bryan-Frear Hi. First, although @johnebaker is a forum moderator he is not an employee of Magix but just another user. These are user to user forums. Not a direct line to Magix or their employees. No-one there will probably see this post. Second,
• Samplitude

  One answer, on 7/27/2022

  Samplitude 2017
  Trying to register Samplitude 2017after installation on windows Vista I get the message "registration failed error 58" what does this mean and how can it be solved? Magix support is unhelpful. The program installed successfully on Windows Vista and
• Movie Studio

  6 answers, most recent on 7/31/2022

  RE: Is Movie Studio 2022 Suite the new Movie Edit Pro Premium 2022 ???????
  @nickaz That error message indicates a problem with the actual download, not the installation of the program. Unfortunately, it is not uncommon to see this error! The first thing to check is whether your firewall and antivirus are allowing a full
• ACID

  26 answers, most recent on 5/13/2023

  RE: [Closed] Acid Pro 11
  @Fabrizio-Prest ACID 11 might work just fine with old projects. It depends on what you did exactly with them. This could also be a problem with file access like the error messages stated. Have you tried running ACID as administrator by right
• SOUND FORGE

  8 answers, most recent on 12/7/2022

  [Closed] Sound Forge Already Installed Error
  I purchased Sound Forge (and some other products) on Humble Bundle a while ago because I wanted to be able to record guitar tracks on my desktop computer. They automatically installed on my C: drive, but I didn't want that as space is/was limited.
• Movie Studio

  6 answers, most recent on 12/12/2022

  RE: Plug ins installation
  @ROBERTO-MARTIN Hi and welcome to the forum We need more information on the issue you are having. Assuming you have the NewBlue installers downloaded and they run, are you getting any error messages when the install fails? If so what are they - a
• Movie Studio

  6 answers, most recent on 8/5/2022

  Video Deluxe does not import .MOV
  My Video Deluxe does not import .MOV. It gives errors. But the program sais it should support this format. Some advised to download: Patch _video_dlx_16_premium_9.0.5.12_NL but I can't find where to get it on the Magix website. So: how can I get my
• Movie Studio

  6 answers, most recent on 10/2/2022

  RE: Download Problem
  @johnebaker If you have already downloaded the trial version of the program you can activate this with the serial number and then download the extra content. John, I may have been holding my mouth the wrong way but IIRC, when I tried to
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  @CubeAce  Thanks for the input but I did what you suggested and the properties still showed mp4 and not HEVC. I tried to convert it per @AAProds recommendation and the file came out as an "mkv" file. The error message on that says that"the file
• Off topic

  One answer, on 3/13/2023

  [Closed] Please help!! Vegas Pro won't update or install all of a sudden!
  I recently opened Vegas Pro and it prompted me to install the latest update- I went through the steps and then it stopped and gave me an error message, saying it couldn't save a particular file or find where to put it. I have enough storage on my
• Video Easy

  One answer, on 7/20/2022

  dllav32,dll
  I am trying to burn my project to dvd but when I select burn I am getting an error regarding dll32av.dll. I have downloaded and extracted the file but I am not sure what I have to do next. I have tried copying the file into program files but nothing
• Movie Edit Now

  4 answers, most recent on 12/6/2022

  RE: The serial number i recieved from you is not working or recognized...
  @ed-racobaldo Hi, This is a user forum, not Magix Support, so no one here sent you a serial number. What is wrong with the one that Magix sent you? You say it doesn't work, but was there no error message? Did you use the serial number with the
• Movie Studio

  2 answers, most recent on 2/15/2023

  RE: Is it possible to install movie edit pro 12 on Windows 11?
  @Simonne-Richard, @CubeAce HI Movie Edit Pro 12 released in 2006 is not compatible with Windows 11 and, as you have found will not install - the error message is telling you the program needs an earlier version of Windows. This is due to the
• Movie Studio

  One answer, on 7/4/2022

  During setup, error comes up saying setup file is corrupt
  The message says Expected File size: 1252975360 Actual File Size: 639002242   I have tried many times to uninstall and reinstall the program and I get the same messages. How do you get ahold of from someone in the support division? $129 is a lot for
• Video Pro X

  3 answers, most recent on 11/14/2022

  RE: Export project to a different computer
  @champfleury Hi Are the full folder paths to the video clips on both PC's absolutely identical? . . . . I can specifiy the location of the file but the program wouldn't agree to take it into account and still displays the same error. . . . For each
• Music Maker

  4 answers, most recent on 10/5/2022

  RE: upgrade ignoring my custom installation directories
  @ACGuernica Version 31.x.x.x is MM 2023 so, as I rather suspected (and I believe inferred in my earlier reply) you have actually upgraded from MM 2022 to MM 2023. No cost is involved in this change unless you choose to pay the upgrade fee in order
• Photostory

  16 answers, most recent on 7/8/2022

  RE: I have an MP4 clip inserted in my Photostory which will not play audio
  I purchased the 2022 version. There were no error messages las night or when I turned it on. However, I did continue on with my slideshow for about 5 minutes as I thought once I figured out why storyboard did not show up, I could see what was
• Music Maker

  One answer, on 10/6/2022

  Updating the latest version Program causes error on Soundpool?
  Hello. Im am a frequent User of the Music Program Magix Music Maker Premiun 2022 and after I have uppdatet to latest version this week then all the Purchesed soundpools that I have in my Soundpool Box couln,t be open?? all went to locked
• Movie Studio

  10 answers, most recent on 11/10/2022

  RE: Can't Import MP4 video clips into Movie Studio 2023 trial
  @DrGary Hi . . . . I still can't import MP4 video clips into MovieStudio 2023 trial. It gives me a licensing error every time. . . . Download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  I just downloaded a trial version of Magix Movie Studio 2023. I have a very short video, less than 2 minutes, that I took with a GoPro 11 camera. It is in an MP4 format. But when I try to upload it into the program to edit it, I get an error message
• Samplitude

  6 answers, most recent on 7/9/2025

  Samplitude pro x6 won't start
  After installing Samplitude Pro X6 I tried to run it and it won't... Everytime i tried it comes out with a "Program can't be started. Installation directory could be damaged. Error code -72"I have tried to uninstall and reinstall it several times.
• Movie Studio

  6 answers, most recent on 1/2/2023

  RE: wajy can't I get technical support from MAGIX??????
  I gave all that info to support. Christmas is only one day, if you're gonna close for 10 days, you should announce it. You answered my post within minutes, instead of scolding me, you should email support and ask them to step up. the conformation
• Photostory

  8 answers, most recent on 2/15/2023

  RE: Inability to insert a video in a project on Photostory DeLuxe 2022
  Hi Jeff, Thanks very much for looking into this for me. The information that you are after is set out below: Device name    Bhaskar2018DesktopProcessor    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz   3.19 GHzInstalled RAM    16.0 GBSystem type