• Video Pro X

  5 answers, most recent on 4/17/2022

  RE: Hangs all the time
  @Frank-Rambris Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card/chipset make/model in full.  I would suggest you put this information in your
• Movie Studio

  5 answers, most recent on 4/17/2022

  hardware acceleration deactivated - movie edit pro premium 2021
  Hello, In the middle of editing a video a message popped up saying "Hardware acceleration has been deactivated", further saying this might be because of gfx card drivers being out of date etc. Movie Edit Pro Premium updated itself yesterday (the
• Xara Designer Pro

  7 answers, most recent on 4/16/2022

  RE: Update from v 18 to v 19 unable to complete
  Thanks I will try that. Just to be clear, I have Xara 18. I kept getting this annoying pop up about updating my service. I decide to pay the $29. to get rid of them. I them went into Xara 18 and clicked on update. Nothing happened. Now when I open
• Music Maker

  One answer, on 4/15/2022

  Unable to use Music Maker 2022 Premium Edition popup offer $39.99
  1) Today starting my PC, the offer in fig.1 popped up.2) Clicking ‘Buy now’, fig.2 popped up3) By clicking ‘Continue’, fig.3 popped up4) After Login, fig.4 popped up5) By clicking ‘Continue’, fig.5 popped up Please send me an email to Removed by
• Music Maker

  2 answers, most recent on 4/14/2022

  Try to redownload Magix Music Maker premium 22
  I have a notification popping up when downloading saying There is already same or newer version of Music Maker 64 bit installed.
• ACID

  3 answers, most recent on 9/2/2022

  Acid pro 10 problems
  I have been trying to use Acid 10 for 2 years but still have to go back to Acid 7 because of problems with Acid 10. Here are the problems I have with Acid 10. I am now trying to use version 10.0.5 (build 38). First every time I open Acid 10 I have
• Music Maker

  5 answers, most recent on 4/13/2022

  RE: Can I use the Beatbox in a MIDI Editor?
  @Adam-Buchanan Hi Beatbox is based on preset sound loops for each of the drum kits, so is not MIDI. Depending on the version of Music Maker there will be at least one or more drum kit VST's - eg Freedrum rock, Jazz drums, Pop drums. AS
• SOUND FORGE

  4 answers, most recent on 4/11/2022

  RE: "Renew the Update Service" spam cancels actual SoundForge update.
  @Grummulthrus If you search the forum for "Update Notifier" you will find, as @craig-d says, several threads on this. Many of them include at least one solution to prevent the pop-up notice appearing. HTH JeffForum Moderator
• SOUND FORGE

  4 answers, most recent on 4/11/2022

  RE: "Renew the Update Service" spam cancels actual SoundForge update.
  Hi @Grummulthrus...there are already three or more posts about this problem...the update service message is simply a glitch...it has no effect on the program whatsoever. you can simply close the window and ignore it, as annoying as that is. the
• SOUND FORGE

  4 answers, most recent on 4/11/2022

  "Renew the Update Service" spam cancels actual SoundForge update.
  Hi, I cannot tell if this is one problem or two because the UI is so cryptic.   When I start SoundForge, two things happen: Immediately, I get a pop-up message to update to 16.0. A few seconds later, I get "Renew the Update Service" spam.   If I
• SOUND FORGE

  5 answers, most recent on 4/15/2022

  SF Audio Studio 15 wants to install new version of product updater
  Hi yall! Every time I start up Sound Forge Audio Studio 15 --every time-- I get a pop-up asking me to install a new version of the product updater, even after I've just done it 15 times. Is this a bug everyone has to deal with or is the update just
• Web Designer

  10 answers, most recent on 8/12/2022

  "Cant open the FTP folder: index_htm_files" error
  Using Xara WDP 19.0.0.63990Every time I attempt to upload my files to my host, i get the aforementioned pop-up window and my site will not upload. I'm admittedly quite rusty with web protocols, so I'm sure I'm doing something wrong, but I can't
• Movie Studio

  11 answers, most recent on 4/9/2022

  RE: Export to mp3 on MEP 2022
  @John-Pollock Thanks for the reply. Upgrades and updates are very similar when speed reading pop-ups. AndyW
• Video Pro X

  One answer, on 4/6/2022

  RE: Exporting edited timeline to MP4
  @bming Hi In order to help you we need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Renew the Update Service
  I am having the same problem. I followed the various suggestions here, including clearing out the hidden folder, preventing my virus checking from scanning the software folders, and reinstalling. I am using a fresh install of Windows 10 that I
• Music Maker

  2 answers, most recent on 4/5/2022

  getting error code 24 when trying to activate music studio 2015.
  I am sorry but  i need to respond to this! I have been trying to re-activate my music studio 2015 software for some time now ! I no longer have the computer  that i originally registered  it on. My old email address was Removed by Moderator .
• Photostory

  One answer, on 4/4/2022

  RE: Contnually crashes
  @kenm12 Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working
• ACID

  5 answers, most recent on 4/4/2022

  Acid 10 will not install
  i have went as far as doing a full system reinstall to get this to work and the program will not install. i am running a WIN 10 home 64bit cyberpower gaming pc - i7 - 16gb - gtx 1060. i am not new to audio programs or acid over the years. the
• SOUND FORGE

  2 answers, most recent on 4/1/2022

  RE: File Error Message
  Yes, the infamous 'Elevated Privilege' issue could be causing it, which is common on 'some' Win 10 PCs with Sound Forge 10 If this is the case, there are two routes you can follow; one is a registry tweak, the other is easier and safer, but will add
• Movie Studio

  2 answers, most recent on 3/31/2022

  RE: The Renaming of Movie Edit Pro....
  @johnebaker thanks! Since they've renamed the user forum it was just something that popped into my head.
• Video Pro X

  18 answers, most recent on 4/1/2022

  RE: Cannot export at all. Tried updating; keeps asking me to pay.
  @Joshua-Burner Hi Joshua. It looks like you haven't updated Windows for a very long time which means your graphics drivers are also most probably more than a few updates behind. This is the most probable cause of the crashes. You need to update
• Web Designer

  8 answers, most recent on 6/3/2023

  RE: Xara web designer crashes
  @sam-yates Hi Thanks for the feedback. In my case it was pop-up layers that were causing the issue, your solution is also noted 👍 John EB
• SOUND FORGE

  9 answers, most recent on 3/30/2022

  RE: After installing soundforge audio studio 16. There is alway a pop-up
  The check for update in the help bar is working ok within the software. But when i start running the audio studio software it always pop up with the attached picture. But when i click start installation the renew update service nothing since to
• Movie Studio

  7 answers, most recent on 3/29/2022

  RE: Sound distortions during video transitions
  Hi John, Thank you for your help. I have added the computer/software details to my signature. All drivers are up to date. I have changed the settings from using GPU to use the CPU with no difference. I have moved the buffer to a higher value and it