• Photostory

  2 answers, most recent on 1/13/2026

  RE: photostory Deluxe 2026 - audio - missing codex
  @czechwarmblood Can we clarify something? Is it only on playback of the exported file(s) that you receive the message that a codec is missing? And is the problem present in both the DVD and mp4 exports, or only the latter? If it is only the mp4,
• Music Maker

  4 answers, most recent on 5/23/2024

  RE: Soundpols from producer planet to musik maker
  @Morten-kaarvand Yes, I was talking about the song you are creating. After you downloaded the Zip file from Producerplanet go into your Download folder and extract the Zip file with a right mouse click. Then go into the extracted folder. There
• Music Maker

  14 answers, most recent on 9/1/2024

  [Solved] Can't load soundpools
  Hello, i did buy Music Maker 2023 Premium yesterday and downloaded and install it. But i can't load soundpools. Please help
• Photostory

  3 answers, most recent on 5/16/2024

  RE: Decorations in Photostory Easy v2
  Thank you Jeff. I found several additional features, which I downloaded. Problem solved. Thanks again!  
• SOUND FORGE

  13 answers, most recent on 11/4/2024

  RE: Last used preset for Effects and Processes
  My SF 15 PRO works well. It does not behave like this. But I have upgraded to SF 18 Pro Suite and after that I got these problems. I am wondering if I have just download the trial version of SF 18 PRO (without suite) maybe this will be ok?
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• Movie Studio

  11 answers, most recent on 7/17/2024

  RE: Intro/Outro Templates
  @MartonITService It is the act of registering that unlocks the facility to download all those "extras" which @Gid showed in his screenshot. Jeff
• Other products

  One answer, on 7/16/2024

  [Closed] Adding app to vegus pro 21 suite
  I'm trying to add the app Mocha into Vegas pro. it downloaded but won't let me add the seral number.
• SOUND FORGE

  2 answers, most recent on 11/29/2022

  RE: [Solved] Do I need to buy Sound Forge Studio 16?
  @sailfish Enter your serial number here https://www.magix.com/int/support/my-service-center/product-downloads/
• Samplitude

  13 answers, most recent on 3/8/2024

  RE: Samplitude Pro X Suites: Reinstallations Issues?
  @gregory-battaglia It's an official copy of the installation DVD. I suggest you allow the download. Okay, it's downloading now. But 7GB? I don't recall it being that big.
• Movie Studio

  6 answers, most recent on 4/25/2025

  RE: Portrait oriented footage stretched.
  @Mauricio-flores Yep, some media isn't recognised correctly, If you press the E key on the keyboard or go to File-Settings-Movie you can choose the correct option from the drop-down menus or type in the correct aspect ratio FHD 1080x1920 or UHD
• Music Maker

  2 answers, most recent on 2/11/2026

  RE: I Need To Enhance MP3 Audio Files From LPs
  @Oka Suno pretty much sends them through an AI model and recreates the music from scratch. Their license agreement definitely doesn't allow you to upload music that wasn't made by yourself, so that's why you cannot upload such music there. If
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files
• Movie Studio

  5 answers, most recent on 6/13/2025

  RE: [Closed] Import MP4 problems
  Thanks, I just remembered something (Yes, i should have mentioned it, but I genuinely forgot) As I have said, this is a brand new PC with windows 11. As I also said I have a previous version of Magix video editing, I was curious to know if the new
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  .................. . how do I get the MPEG download again? @RayBin I don't think you'll need to install it again, It's a codec that gets installed on your system separately so still should be there even if you uninstall MMS (Magix Movie Studio),
• ACID

  One answer, on 10/21/2024

  Where are the loops? Download item on Help menu is greyed out.
  I've used multiple iterations of Acid (Sonic Foundry and Sony) and always appreciated how user friendly it was. I thought I'd check out the free trial of Acid Pro 11, and it seems like that user friendliness and intuitive UI might be a thing of the
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin That is very odd. I can open old MXVs with MMS 2025 OK, and MMS 2024 should be able to as well. There is no separate download for the export function that I am aware of. This is my Export Movie As menu. Are your colours the same?  
• Movie Studio

  5 answers, most recent on 11/22/2025

  RE: Image playback freezes after a couple seconds
  @Joshua-Pyle Hi Thanks for the information. . . . . According to Device Manager . . . . Are you relying on Windows Update to keep the drivers up to date? If so they may not be the current version which, for the CPU/iGPU combination you have is
• SOUND FORGE

  9 answers, most recent on 7/1/2024

  RE: Sound Forge Pro 11
  @Greg-Gardner9450 Yes, please try the installer you can download from your customer account. Old Sony installers no longer work because Sony shut down the activation servers.
• Other products

  One answer, on 4/29/2025

  [Closed] Missing video track - VEGAS 21
  I recently imported a project from my computer to my laptop, and when I opened the project, all of the video was just a black screen. I still had audio, and sometimes, the video would flicker here and there, but for the most part all my media was
• Movie Studio

  One answer, on 10/26/2024

  inserting arrow
  HI, I just upgraded to Movie Studio 2025.Suite.and am trying to insert an arrow into the clip. Is there a object pool built-in into the program or I should download a object ( arrow) and import it into the clip.? thank you
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Movie Studio

  8 answers, most recent on 10/10/2025

  RE: Video Deluxe 2026 Premium
  @philh77 Hi . . . . I have am mp4 of the effect I would like to use . . . . To give more specific advice, we need more information about the effect clip, ie. is this a green screen (Chromakey) effect or a video clip with a transparent Alpha
• Movie Studio

  8 answers, most recent on 5/27/2024

  RE: MAGIX 3D Maker template fail to open
  This mighty bring more light to the situation i have here. i got my program through download and when doing so my Antivirue show sign of virue while downloading could this be the problem. i also have this new development a new message. The file