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Hi Al Thanks for the heads up, converted and plays smoothly. The issue is with the extracted video - it has been changed to Constant Bitrate, Progressive from Variable Bitrate. Technically AVCHD does support Progressive video however there can be

Samplitude

24 answers, most recent on 12/23/2024

RE: Extremely slow download speeds!

UPDATE: Now that one part finally done downloading, it appears the issue only happened with “Slideshow Maker styles” (thus far). Everything else seems super speedy. We’ll see about the 2GB download for the movie templates (which has yet to even

Music Maker

14 answers, most recent on 6/10/2024

RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.

So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved

Web Designer

8 answers, most recent on 10/19/2024

Updater tagged as virus infected

Today my Xara webdesigner wants to do a update.The updater programm ( exe file) was blocked by my F secure virussccanner.It shows infected with: Trojan-Spy:W32/Zbot.E!DeepGuardIs this a known issue?

Other products

One answer, on 11/28/2024

RE: Hid.dll cannot load file WilcomEmul.dll error 59

@desr-j Hi This forum is for Magix products only, thus we cannot help you with Wilcom Embroidery studio 4.2. You need to take the issues you are having with Wilcom's support team. This topic will be closed. John EBForum moderator

Music Maker

15 answers, most recent on 7/10/2024

RE: HELP! Problems again with soundpools, can't access

@GRB Yes, makes sense about your uninstall/install issues. Yes, I am using the same email for magix, producer planet and unlimited loops.

SOUND FORGE

4 answers, most recent on 3/16/2023

[Solved] Playback is choppy in the editor but plays normal in a media player

For some sound files playback is very choppy only playing blips. Playing the same file in VLC media player has no issues. I noticed the files that this happens to the channel meter is going up to about -3dB and stops. It is like there is a ceiling

Video Pro X

24 answers, most recent on 10/8/2024

RE: VPX Converting a Movie (MVD) to a Project (MVP)

@Can-Dive Hi, Yes. There is a disconnect between Properties and Rename in the PTF. Why, I have no idea. There are other problems and quirks, mostly minor. 1. Make a copy of your clip on the timeline. Change its properties name and add in a comment.

SOUND FORGE

4 answers, most recent on 2/17/2025

RE: Upgrade Question

You have the perpetual license of SF-16 which can be activated of both your PCs without upgrading. If you do upgrade to SFAS-17 or SFP-18, it is not necessary to have SF-16 installed.. or uninstalled either if it is already there. Multiple versions

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have

Samplitude

3 answers, most recent on 10/8/2025

RE: New update is available for Samplitude Pro X8 and Music Studio X8

Happy New year too! What about the library randomly resetting? And the audio drop out when recording on a crossfader? The 10fps fullscreen window of melodyne? The click made by AUX opening at the begining of the song (present in the export too)? I

Movie Studio

4 answers, most recent on 1/14/2026

RE: magix video delux 2014

@mrvoeten Hi The systems specs, that @Marc-Goder asked, almost meet the system requirements to run VDL 2026. The minimum recommended RAM is 16GB for working with 'HD' video sources ie 1920 x 1080, and for 4K, 3840 x 2160, 32GB. . . . . Can I upgrade

Music Maker

12 answers, most recent on 5/24/2023

RE: [Solved] 64 bit version increase 1 tone when press record

Hi there - so this is it - the issue is fixed, why it happened i have no idea, my solution was to take the original win 10 SSD (512Gb) from November 2022 - update the graphics card, update MM 64 bit as it had old 32bit, then cloned it over the NVMe

SOUND FORGE

12 answers, most recent on 12/5/2025

RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17

I'm having the same problem with Ozone 12 Elements and Sound Forge Audio Studio 17. The tech support team at Sweetwater looked into it, and they contacted both Magix and iZotope: they are aware of the problem, but offered no workarounds (and neither

Music Maker

6 answers, most recent on 8/6/2024

RE: Accessing unlimited loops

@catacosmosis THERE IS NO LINK TO THAT underneath my login email in the main window This can happen if your computers screen resolution is not high enough. Then you will not see the link. Not the issue - but thank you. From my previous post I

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got

Movie Studio

13 answers, most recent on 12/30/2024

Movie Sutdio 2025 Suite - Display Color vs Video Area

Hi. I am new to Movie Studio 2025 Suite and I faced a little issue today. On the image below, I highlighted two different areas: The program display (1) and the video area (2).Notice that the color of both are very similar (very dark gray for 1 and

Music Maker

2 answers, most recent on 8/26/2023

[Solved] Unwanted "fan blade" effect / VST3 instrument settings not saving

Hello! I think I have a rather unique problem in that I cannot find any information on this particular issue.I graduated to Magix Music Maker Premium 2023 back in April. I'd been using the Premium 2013 version for 10 years and it served me well,

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@AAProds Hi Al I do not work with NTSC frame rate video, only PAL 25 and 50 and 120 fps and I see the RTX encoded PAL exports for the 50 fps and 120 fps source videos smooth exporting at 50 fps. Encoding on the RTX exporting to 25 fps for both 25

Video Pro X

12 answers, most recent on 4/23/2025

RE: Media Pool - Display options (backup Program settings)

@SevCardy Hi Sev . . . . I found an easier way to change the default Media Pool display mode without resetting everything else . . . . You may find that VPX ignores this setting and reverts to List view. I received a belated reply from a Support

Movie Studio

19 answers, most recent on 11/3/2024

RE: program crash on export after 5 minutes movie studio 2025.

Folks, updated the drivers for my video card and all good so thanks to everyone for your help getting me going now have my video exported successfully now have another issue so lookout for my call logging it now

Music Maker

22 answers, most recent on 12/2/2024

RE: Being blamed for stealing Magix Copyrights?

@Eelke-Schokker Hi This is still a common issue. I suggest you contact Magix by email to infoservice@magix.net giving them full details of the claims and copies of challenges you have made to Youtube. John EBForum Moderator

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again. I deleted the 32 & 64 Bit Redistributable and let the installer

Movie Studio

7 answers, most recent on 2/20/2026

RE: Crashing in Windows 10

@Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx