• MAGIX

  18 answers, most recent on 6/24/2022

  RE: Movie Studio and VEGAS
  Yeah...communication on Movie Studio 2022...which you sold me off the Vegas website...was not any better. Whatever action you took, was meager to useless. Absolutely, hands down, the worst video program I've use in 40 years of computing. Period.
• Movie Studio

  38 answers, most recent on 12/17/2021

  RE: patches
  @choplife That's the sort of export times I was getting with my old system running MEP 2018 with CPU use only. I suggest looking at the moderators or my signatures (In blue at the base of each reply) for clues as to what we are using although I
• Movie Studio

  11 answers, most recent on 11/29/2021

  RE: Movie Studio 2022 Suite entry point not found
  Yes, I get that the email address for Magix is buried in those two locations on the web site when it should be 1 click from the main page of your site.. aka like most sites, you can click on "Contact Us" and you can find phone numbers, emails and
• Movie Studio

  11 answers, most recent on 11/29/2021

  RE: Movie Studio 2022 Suite entry point not found
  @snowpheonix The email address can be found both on the Magix website in the purchase section and in your user manual which can be accessed via the program to the 'Help' section or by going into the programs Help / About Magix Movie Studio then at
• Movie Studio

  11 answers, most recent on 11/29/2021

  RE: Movie Studio 2022 Suite entry point not found
   infoservice@magix.netWhy not just post the freaking email address somewhere that is EASY TO FIND instead of making us navigate and sign in, search through several layers of links just to find an EMAIL ADDRESS? Why did I have to come to this forum
• Movie Studio

  11 answers, most recent on 11/29/2021

  RE: Movie Studio 2022 Suite entry point not found
  Hey does anybody know how to contact anybody at Magix to get a refund since I won't be able to use the new program and I didn't see it anywhere when in advertisement ..I mean.. even just to contact anybody using anything on the website has me
• MAGIX

  No answers, created on 11/25/2021

  Patches for Video deluxe, Video Pro X and Photostory Deluxe 25.11.2021
  Dear community, we keep on working hard on our softwares have just released new patches for Movie Edit Pro 2022, Video Pro X13 and Photostory Deluxe 2022! VPX 13 Patch (.128) / Vdlx 2022 Patch (.104) / Photostory 2022 Patch (.90) 11/2021 include the
• ACID

  5 answers, most recent on 11/22/2021

  RE: Serial Number Email Not Received
  Hi. I used the license key and successfully redeemed the product. Magix never sent the email. I put in a help ticket through the website. I didn't have any other contact info. I will use the e-mail address you give me as well. Thank you so much. I
• Video Pro X

  86 answers, most recent on 12/31/2021

  RE: What am I missing out on by sticking to V17
  @DesertSweeper Hi The result of tracking effect as you described is normal, once the object being tracked moves off screen, is obscured for a very short period or changes through a scene change. See this tutorial which shows an example of how the
• Video Pro X

  86 answers, most recent on 12/31/2021

  RE: What am I missing out on by sticking to V17
  @DesertSweeper Hi. Motion tracking does depend on selecting a part of the image where there is sharp contrast to work well. If at any time that disappears or something blocks it momentarily, it can drift. The first few seconds of this video I used
• Movie Studio

  2 answers, most recent on 11/19/2021

  RE: Bad software
  @HaoHoa I have closed your other post about this problem because it is really a duplicate of this one. Please do not create duplicate posts. I'm sorry you are experiencing problems in downloading, installing and registering your software, but you
• Video Pro X

  3 answers, most recent on 11/16/2021

  RE: Which updates are free of charge after the update service expires?
  @part-time-user Try reading through the Magix website pages on this topic here. Ray.
• Samplitude

  2 answers, most recent on 11/15/2021

  Activation Question for Second Computer
  I purchased Samplitude ProX6 in May 2021, and downloaded it onto my laptop.  I registered the software and began using it.  I assume that registering the software also activates it.  I do not recall needing to take any extra steps to activate. I
• Music Maker

  5 answers, most recent on 11/15/2021

  RE: New Update Has Limited My Features
  I've already done all this. I'm supposed to have Magix Music Maker Plus, but now after the update it brought me to the normal Magix Music Maker. I've tried activating mine but it just brings me back to the intro screen of MM. Also going on the
• Off topic

  One answer, on 11/15/2021

  Trial Periods and Account Management
  I, Kelly Eldridge, signed up for a 7 day free trial of "MAGIX Video Deluxe 2021 Plus - Windows Store Edition" on 11/14/2021. I did not receive a confirmation email but I did take a screen shot of the trial confirmation for my records. This is not
• Music Maker

  8 answers, most recent on 11/15/2021

  RE: Activation error
  I was online - on the Magix website. Furthermore when I run Music Maker I don't get a prompt for activation.
• Photostory

  5 answers, most recent on 11/13/2021

  RE: Would like to get Ultimate Travel Package - how do I do it? How do you
  Once again, after checking a little more closely, I was in error. I was looking at another sub-folder in the Magix store - Decorations (Travel Accessories) which indicates they do not work in Travel Maps. I seem to remember in an older version of
• Off topic

  48 answers, most recent on 10/13/2022

  RE: What is the phone number of Magix Customer Support?
  I've tried several times to find a number to contact tech support. I purchased the Acid Pro10 software in october of 2017. I had to reconfigure my computer back to factory settings and lost all my downloads. I have my serial number from when I
• Other products

  4 answers, most recent on 11/11/2021

  RE: [Closed] Vegas Pro 18 Video Rendering issue
  @QuantheGamer Hi. Please do not post any personal information on the public forums including serial numbers and email addresses. There are no Magix staff that interact with public queries on the forums, only users, including the moderators. This is
• Other products

  8 answers, most recent on 1/13/2022

  RE: Movie Studio Platinum
  Hi Gordon. Welcome to the user to user forums for Magix products. Notice I said Magix products and not Vegas products. The explanation to which is on one of their websites but I can't link directly to that page so here is a screen shot. The answer
• Movie Studio

  3 answers, most recent on 11/8/2021

  RE: Need help getting my Movie Edit Pro 2022 Premium activated.
  No, I bought the product from the magix website, not best buy. After installing the program successfully, I was prompted to "Let's Get Started". When I responded to the prompt, I was asked to enter my serial number for program activation. I had no
• SOUND FORGE

  3 answers, most recent on 11/7/2021

  RE: Installation files don't work properly
  The anti-virus could be blocking something in the update process, nothing to do with your PC's resources. I understand you cannot update using the updater patch. Reread my comment, and reply if you want the unpacked installer.Otherwise, you can
• SOUND FORGE

  3 answers, most recent on 11/7/2021

  RE: Installation files don't work properly
  Disabling my antivirus would be ridiculous. My computer has plenty of power to run antivirus as it's intended (i7 Intel Processor, 16MB Ram). To me, that's the worst piece of advice I could imagine. I might have to thank you for correcting my
• Other products

  3 answers, most recent on 11/1/2021

  Upgrade to commercial License
  Hi, apologies if this has been answered before. Is there a way of upgrading purchased non-commercial licenses to commercial licenses? I can't find anything on the producer planet website, infact it only shows what license I have for each soundpool