• Audio Cleaning Lab

  2 answers, most recent on 7/18/2021

  RE: original purchase email address change
  @Charles-Kazar Hi Please do not post personal data into the forum - this is a public user to user forum not Magix Sales or Support. I have removed all the information that would give an unscrupulous person the ability to completely gain control of
• Music Maker

  4 answers, most recent on 7/18/2021

  RE: I wanna send back this software
  @Martin2412 Hi Please note this is a user to user forum not Magix Sales or Support, therefore we cannot refund your money, everyone here is a user like yourself. . . . . I dont care about Magix policy, just send my money back. . . . When you
• Movie Studio

  One answer, on 7/12/2021

  [Closed] Upgrade to 18 for multiple computers
  I have two computers, one laptop and one PC, and I would like to take advantage of the sale on the Vega 18 upgrade. How many computers does this cover? Can I use it on both my Windows 10 computers or do I need two upgrades? It has been a while since
• Other products

  18 answers, most recent on 7/7/2021

  RE: When will I get my Spectralayers Pro 8 serial number?
  No John. What I want is the software I paid for or further information about it’s delivery or further delay. Listen to yourself. I shouldn’t care about delivery because the software is “probably buggy”? do you mean like x3, x4, x5? I bought the
• Movie Studio

  3 answers, most recent on 7/6/2021

  RE: registration
  @Rian-Hancock Hi Rian and welcome to the user to user forums. These are user only forums though and not a place to contact magix. Try emailing them direct at sales@magix.net. Ray.
• SOUND FORGE

  8 answers, most recent on 7/3/2021

  RE: Serial number doesn't work
  Welcome to the Magix Sound Forge users forum @Jeremy-Yudkin. Was Sound Forge purchased directly from Magix or a third-party retailer like Best Buy, Musician's Friend, or other? If you purchased Sound Forge from a third-party retailer, you will need
• Video Pro X

  One answer, on 7/2/2021

  JERKY, STUTTERING, MOTIONLESS
  VIDEO PRO X 8When my recent laptop problems began, I saw this laptop on sale, new...ASUS Zenbook Pro Duo UX581LV i9 10980HK 32GB RTX 2060 1TB OLED Gaming LaptopStorage Type:SSDOperating System:Windows 10RAM Size:32 GBGraphics Processing
• ACID

  13 answers, most recent on 7/2/2021

  RE: [Closed] I did not receive an activation ID for Xfer Serum...
  @Former user How so? It is the correct way of contacting sales support if serial numbers are missing. Only sales support has access to order informations and can help users in this case. Yes it is the correct way but I was talking about xfer not
• ACID

  13 answers, most recent on 7/2/2021

  RE: [Closed] I did not receive an activation ID for Xfer Serum...
  @Former user How so? It is the correct way of contacting sales support if serial numbers are missing. Only sales support has access to order informations and can help users in this case.
• ACID

  13 answers, most recent on 7/2/2021

  RE: [Closed] I did not receive an activation ID for Xfer Serum...
  @Former user  Hence, bottom line, not available. Completely wrong. Completely wrong? How so? Instead of trolling, why don't you show him the way to get it? If it is available? Oh wait, contant sales and support? right? I noticed most of your
• Music Maker

  One answer, on 7/1/2021

  RE: How to contact support due to Serial Numbers not working properly?
  @metachaser There is no phone support. Only a ticket system. But for serial problems you can contact sales support at infoservice@magix.net Are you getting a specific error message? We are just normal users like you buy maybe we can help.
• Music Maker

  One answer, on 7/1/2021

  RE: commercial use for unlimited
  @unbreakablebeats9 You need to buy a commercial license individually for each Soundpool you are using samples from. Usually a commercial license costs $20 - $40 for each Soundpool. For example, if you use loops from 5 different Soundpools you need
• ACID

  13 answers, most recent on 7/2/2021

  RE: [Closed] I did not receive an activation ID for Xfer Serum...
  @RuffAndTuff-Recordings I hate to be the bearer of bad news, I have a feeling Magix removed xfer serum without telling you. Thats why you are not getting the key. I just thoroughly checked the Acid Pro page and don't see xfer serum anywhere. yes it
• ACID

  13 answers, most recent on 7/2/2021

  RE: [Closed] I did not receive an activation ID for Xfer Serum...
  @RuffAndTuff-Recordings We are just users like you. Here is no Magix staff. You need to contact sales support at infoservice@magix.net or shop@magix.net with your ticket number if you never got any reply.
• Music Maker

  6 answers, most recent on 6/27/2021

  RE: MusicMaker2021--missing upgrades each time I open program
  Hi John I am having this problem again. my premium version is missing along with all effect suites. no issues with internet and Ive tried what i did last time... some feature load like multiple tracks but not much else...i'll keep trying.
• Music Maker

  4 answers, most recent on 6/30/2021

  RE: I was charged 3 times for downloading an update that still don't work
  @Darryl-Owens2342 Please go into the program settings and click on the button to clean up the store. Then your loops should work again. For refunds contact sales support at infoservice@magix.net or shop@magix.net
• SOUND FORGE

  10 answers, most recent on 6/26/2021

  RE: I downloaded a 6.2 MB exe file and it only opens as text.
  @Mark-Wadsworth Please check your order confirmation e-mail. If you bought the Windows version you need to contact sales support at infoservice@magix.net or shop@magix.net.
• Movie Studio

  5 answers, most recent on 6/25/2021

  RE: Error 24
  @tiffany-thomas Hi. Try sales@magix.net instead. There should also be a direct link to magix support at your online magix account and in your original email receipt from Magix. Ray.
• SOUND FORGE

  One answer, on 6/25/2021

  RE: Diferencia entre sound forge pro 15 academic o sound forge pro 15
  Kind regards I would like to know what is the difference between the sound forge pro 15 academic or sound forge pro 15, can someone please explain to me. Good question for the Magix sales team. Contact the Magix Customer Service (Buena pregunta para
• Movie Studio

  9 answers, most recent on 6/24/2021

  RE: No scene recognition when I capture S-VHS video
  That is sad news. MAGIX management should listen to users to improve their products. I have emailed suggestions to the sales girl in Nevada, US. I will ask her how to reach management. How about sending suggestions to Tech Support? Do they listen?
• Movie Studio

  12 answers, most recent on 6/29/2021

  RE: How to close a Project?
  @AB-Singh Hi, (1) I do see the message "do you want to close current project. If I click on that button, it closes an then opens the new project. However, that is not an acceptable answer. Every s/w in the world has a button under "File" etc. to
• Movie Studio

  9 answers, most recent on 6/24/2021

  RE: No scene recognition when I capture S-VHS video
  Good news. Finally, Scene Recognition worked. The problem is with the GUI - it is not intuitive for new users. The long button "Start Search" is under Step 1 - Scene change. It should be at the bottom in Step 3 near the OK button. After selecting
• Movie Studio

  12 answers, most recent on 6/29/2021

  RE: How to close a Project?
  (1) I do see the message "do you want to close current project. If I click on that button, it closes an then opens the new project. However, that is not an acceptable answer. Every s/w in the world has a button under "File" etc. to close the open
• Other products

  3 answers, most recent on 6/22/2021

  RE: [Closed] Bought 2 Copies, Need to Cancel One!
  @Eric-Gray Contact shop@magix.net or infoservice@magix.net for a refund. I emailed sales, should I wait for them to respond or email shop?