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@Trond-Aage-Kvamme Hi and welcome to the forum Check what video formats, video codec and audio codec the TV supports. If you cannot find this information, and assuming you are exporting as FullHD (1920*1080), try exporting as MP4 using the

Rescue Your Videotapes!

5 answers, most recent on 7/23/2020

[Solved] No sound when playing converted video from HD

When working on Project, and pre-viewing it in the program, both video and sound is correct. After converting it and transfer to a SD-HD, there is no sound when playing on a TV via USB-HD. Used the MPEG2 format as suggested in MAGIX. Tried to

Music Maker

9 answers, most recent on 9/1/2019

RE: [Solved] Cant find More Tracks and Formats in Music Maker 2020

@Steven-Swanson Hi, Are you sure that you don't already have this and that you just have to add more tracks under Project Settings? Under the Store, Features, the gear, do you have "Show purchased items" checked? If so, then you already have More

Music Maker

9 answers, most recent on 9/1/2019

[Solved] Cant find More Tracks and Formats in Music Maker 2020

I cant find More Tracks And Formats in Music Maker 2020. Not anywhere in the store or anything.

Photostory

2 answers, most recent on 8/24/2019

[Solved] 4K export option missing

I just upgraded my photostory deluxe to version 2020 and I do not see the export option for 4K output anymore. I wasavailable on the previous version but after upgrade It is no where ... all the export formats show a maximum resolution of full HD

Movie Studio

6 answers, most recent on 8/15/2019

RE: [Solved] "Please install the following codec to decode the format 'V210'"

@RobertR Hi Thanks for the MediaInfo data. From the data: AVI file: indicates that it was captured with a XENA LHi Windows Video I/O Card from a video source captured with Adobe Premiere, probably on a MAC and the video colour depth is 10 bit. This

Movie Studio

6 answers, most recent on 8/15/2019

[Solved] "Please install the following codec to decode the format 'V210'"

Greetings, I am running Magix Movie Edit Pro 2015 and when I try to import some uncompressed AVI files I get the error "Please install the following codec to decode the format 'V210'". Can anyone point me in the right direction to do

Movie Studio

4 answers, most recent on 8/6/2019

[Solved] Switching from V14 to 17, hoping for better workflow in large project

Hello! I just switched to a new version of Vegas, and now non of my Light Leaks/Movie Effects work (From third party). They are all .mov files and according to info window in Vegas 14 they are «PHOTO JPEG» format. Anyway I can get them working

Music Maker

3 answers, most recent on 4/15/2020

RE: [Solved] How can I get a "soundpool" from the outside?

Hi there, You'll have to distinguish as to what you really want to accomplish here. If you want the loops to show up in the soundpool manager ("Loops" tab) in Music Maker, that's probably not going to happen. A construction kit of loops would have

Movie Studio

9 answers, most recent on 8/8/2019

RE: [Solved] Surface Pro 6 and Video Deluxe

@Fedex03 Hi Federico, I also use an external USB drive. John EB has a method to be able to use the external drive with the same mapping on both of his computers, thus no reason to move files from one computer to the other, just plug and go. The MEP

Movie Studio

4 answers, most recent on 7/29/2019

RE: [Solved] TK2 versus Movie file saving.

@Richard-Curtis Hi Personally I do not use Takes, saving sections as true video files, if I need to, usually in Magix MXV format. From the manual: . . . . A take file (*.tk2) contains a reference to a multimedia file or to a special object(videos,

Movie Studio

6 answers, most recent on 6/25/2019

[Solved] Crashes when exporting video

Crashes (freezes, restarts program, or blue screens computer) exporting movies. I have tried many combinations of format (MP4, MPEG, AVI, Uncompressed) with various parameters (resolution, frame rate etc). Short simple videos of up to 2 mins seem

Music Maker

One answer, on 5/24/2019

RE: [Solved] How do I get to "More tracks & Formats" in the Store

Hi, See this thread first. Buying stuff piecemeal will quickly become expensive. More tracks & formats is under More Features. Next you'll want VST plugin support (third party instruments and effects) and for that, you'll have to buy the

Music Maker

One answer, on 5/24/2019

[Solved] How do I get to "More tracks & Formats" in the Store

I'm using Music Maker Version 27.0.2.28. When I try to drop an MP3 file in a track it tells me that "The function 'More Tracks & Formats', required for import, must be downloaded from the Store." I cannot find any way to get the required

Music Maker

One answer, on 5/22/2019

RE: [Solved] The new version wont let me upload files

Hi there, Most likely, you simply haven't activated support for the MP3 format in the program yet. Therefore, import/decoding and export/encoding operations in this format are not possible yet. You can activate MP3 support by obtaining the "More

Movie Studio

41 answers, most recent on 5/28/2019

RE: [Solved] Error has occurred during export with an external video codec

Try checking when creating a new project that the frame rate and audio sampling rate are set to the same settings as the imported video files that you use. If that fails, then try a different export format and see if another format works. If it does

Music Maker

9 answers, most recent on 4/28/2023

[Solved] Purchasing Payment Error

Today May 6th at around 1230 Am on Music Maker Plus Edition I wanted to buy the feature: More Tracks And Formats. I added my credit card information only to have a screen pop up saying there was a payment processing error?

Music Maker

3 answers, most recent on 5/3/2019

RE: [Solved] Premium upgrade

You need to download the additional content from the store once you upgrade to the premium edition. For more tracks you download the More Tracks and Formats from the features part of the store. For your missing soundpools try the "add new

Movie Studio

3 answers, most recent on 4/27/2019

[Solved] Final Rolling Credit advice

Just looking for some help/advice with producing a ‘Final rolling Credit’ in MEP (18.0.3.261) Probably with fewer credits required I normally do not have a problem and just utilise one of the Magix templates. In my current project I am using a music

Movie Studio

2 answers, most recent on 4/8/2019

[Solved] Why is my Audio frame rate showing differently to the Video frame rate

Is this info from MediaInfo correct or is there something not being read or written correctly in the file? It's not causing problems in MEP but I'm curious if anyone else has ever seen something similar. I am using the most recent update of

Music Maker

2 answers, most recent on 4/5/2019

RE: [Solved] Compatibility MMM with Acid Pro

Hi, I'm afraid the answer is that there's no degree of compatibility between the project formats of ACID and Music Maker. Sorry.

Movie Studio

One answer, on 3/31/2019

[Solved] When I render my video some sound disappear

Hello! I don't know how I achieved it, but when I render my video, some sounds like voice and music disappear (tracks 5 and 6). You can hear them in the project, but not in the final vid. I tried different formats an video qualities, but it still

Photostory

4 answers, most recent on 4/7/2019

[Solved] Help with New Version 18.1.3.32

I'm hoping someone can help. I just successfully downloaded the Photostory Deluxe's new software version 18.1.3.32. When I reloaded the slideshow I have been working on in the new software version, numerous messages like the following came up: "The

Movie Studio

15 answers, most recent on 5/30/2019

RE: [Solved] No audio in last section after export to MPEG 4

I have just had a response from Support and so in case anyone else has a similar issue, I thought I would post their response. "The objects/videos you use within the project have a frame rate of 29,9707 fps. This is a variable frame rate and the