Comments

emmrecs wrote on 5/6/2019, 1:58 PM

Hi, welcome to the Magix forums.

Did the purchase go through, i.e. have you actually been charged for what you bought? Were you able to download the item, presumably not?

This is a user-to-user forum so I would suggest you use the Contact button in the footer of every forum page and once logged in to your Magix account, select the option to ask a question to the Sales team.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Robert-Bailey wrote on 8/17/2019, 7:30 AM

ok so today at around between 12:30am and 01:39am and again at 13:25pm i wanted to purchase the 80's movie score soundtrack from producer planet
upon entering my card details i get the payment process error.
could someone please possibly help me.

johnebaker wrote on 8/17/2019, 8:21 AM

@Robert-Bailey

Hi

This is a user to user forum not Magix Support or Sales.

You need to contact Sales - use the Contact link at the bottom of the page.

John EB

Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.