Today May 6th at around 1230 Am on Music Maker Plus Edition I wanted to buy the feature: More Tracks And Formats. I added my credit card information only to have a screen pop up saying there was a payment processing error?
Did the purchase go through, i.e. have you actually been charged for what you bought? Were you able to download the item, presumably not?
This is a user-to-user forum so I would suggest you use the Contact button in the footer of every forum page and once logged in to your Magix account, select the option to ask a question to the Sales team.
ok so today at around between 12:30am and 01:39am and again at 13:25pm i wanted to purchase the 80's movie score soundtrack from producer planet upon entering my card details i get the payment process error. could someone please possibly help me.
Welcome to the Magix user to user forums. This forum is not the method by which any contact is made with Magix Support since Magix staff rarely, if ever, participate here.
Magix does not offer telephone support; the chosen method of contact is via the Support link in the header of any forum page, exactly as @johnebaker wrote in his earlier reply. The only difference is that the "link" has changed its name and position on the page!
wow that is incredibly unprofessional not to have tech support to talk to. Ok I've been going in circles for days. No one in these forums wants to help. The virtual assistant is a joke and no live tech support is just not going to fly with me. Too bad. I loved the software but I'm not jumping through all of these ridiculous hoops. They need to step up their game with tech support-PERIOD.
. . . . wow that is incredibly unprofessional not to have tech support to talk to . . . . They need to step up their game with tech support-PERIOD. . . .
It is a common misconception that telephone support should be provided by a company - it is, IMO, the worst way to provide timely and efficient solutions to issues user have.
Magix use a ticketing system that is equal for all users, a users case is logged/registered and acknowledged. The case is passed to the appropriate developers or support person for the product to be actioned and responded to by email. Additionally. - this also gives an audit trail for issues. The turn round time for an issue depends on whether it can be reproduced, is already known or more information is required.
I do not work for Magix, however, I have run/managed a support desk in an establishment with 2000+ IT users for 15 years.