• Other products

  2 answers, most recent on 12/19/2023

  RE: Registered new product and account at same time, used wrong email
  I managed to log into the account using the email under the 'about' section of the installation, is there a way to move it over to my current account?  
• SOUND FORGE

  8 answers, most recent on 5/12/2024

  RE: requires the ser # everytime I start the pgm.
  Okay, Same problem. You Said: Otherwise, go to the 'Magix Service Center> My Account> your products > Details'. Reactivate when SF is re-launched and confirm you are using the correct email address and activation serial. --- I have NO idea
• Samplitude

  3 answers, most recent on 1/3/2024

  RE: DSP issues after updating Samp ProX7
  Hello, have you been able to fix the problem? If not, please send us an email to proservice@magix.net. Kind regards Your MAGIX pro audio team
• Music Maker

  6 answers, most recent on 8/6/2024

  RE: Accessing unlimited loops
  @catacosmosis THERE IS NO LINK TO THAT underneath my login email in the main window This can happen if your computers screen resolution is not high enough. Then you will not see the link. Not the issue - but thank you. From my previous post I
• SOUND FORGE

  One answer, on 11/27/2023

  RE: Sound Forge 17 pro will not download
  Are stating you upgraded from Sound Forge 'Audio Studio' to Sound Forge 'Pro' ? Did you receive an email from Magix verifying the purchase? The email should also state the activation serial(s). A download link should also be in the email.. did you
• Movie Studio

  24 answers, most recent on 9/3/2024

  RE: Xara 3D Maker 7
  @allaa-Azawi why it work with VPX and dont work with other Magix programs  I have Xara 3d Maker 7 installed and running on my Win 10 machine but I suspect the answer to your question as to why it doesn't work with other Magix programs is possibly
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  I've gone back through my emails and found this: I had Mercalli v5 Plugin with Magix (can't work out when that happened). There was a special upgrade deal for one of the Magix editors + Mercalli SAL v6, which I did. Later, I saw on the Prodad
• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• SOUND FORGE

  30 answers, most recent on 1/29/2025

  RE: Removing of Back Ground Sound
  @Theuns-Serfontein Hi, OK, you have it open now. I see that you have RX Voice Denoise. Try that as well, even just to see which version that you have. Strange that you don't have more third party effects. When you purchased SF Pro, was there
• Video Pro X

  2 answers, most recent on 9/30/2023

  Cancellation: Email or Support Ticket?
  Hi! I’ve emailed shop@magix.net to cancel my subscription but it keeps saying I need to raise a ticket on this website. The Terms and Conditions clearly stipulates: To enact your right of withdrawal you must contact us at MAGIX Software GmbH,
• Off topic

  One answer, on 12/15/2023

  Forgot Password
  I need to download on another account, but the change passwords link sent to my email doesn't work. What can I do to recover the account? Thanks for your help.
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  I appreciate all the help. I will email them and see if I can't get it resolved.Thank you.
• SOUND FORGE

  6 answers, most recent on 2/6/2024

  RE: Missing serial number
  Hi @Nicholas-Bass, As was stated, email Magix ( infoservice@magix.net ) and include as much purchase info as possible. Also stated, this is a users forum and no one here (including the moderators) has access to user's activation serials and other
• SOUND FORGE

  2 answers, most recent on 11/11/2023

  RE: SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro
  Hi @rraud, Thanks a lot for your reply. I have already emailed customer service as well and waiting for a reply
• Other products

  2 answers, most recent on 2/13/2024

  RE: Vandal
  @Wilhelm-Liesegang Hi You can ask Magix by email to infoservice@magix.net. The likely answer will probably be no update, Magix dropped the few MAC based programs they had many years ago. John EBForum Moderator  
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray, Thank you for replying. I have updated my Profile completely explaining that my husband has died but I am carrying on doing video because it keeps my brain working. I use his email address to remember him and save me from creating another
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  Hi I have magic music maker 2025 ultimate and for some reason it is stuck on version 33.0.0.6 when I click the tab to update to the new version which is 33.0.2.10 it gives me the option to download it however once it downloads when I click on
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  SP. wrote on 6/27/2024, 2:10 PM @RONALD-BRIDGMAN6378 You can simply change your e-mail address and password in your customer account at Magix.com. Last changed by SP. on 6/27/2024, 2:11 PM, changed a total of 1 times.   did that, still did not solve
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• SOUND FORGE

  7 answers, most recent on 12/7/2022

  [Solved] Hi, bought sound forge pro 16 suite, I didn't get spectralayers PRO
  Hi there, my first post. Previously owned an older sound forge, upgraded to 16 pro suite. It clearly claims on the product page that I get Steinberg Spectra Layers Pro 9. Even in my purchase email it has a serial number for Spectra Layers Pro 9,
• Rescue Your Videotapes!

  2 answers, most recent on 1/15/2024

  Error Code -24
  I purchased and activated this software in 2019 before using for a couple of years and then no longer required it. I now need to use it again and I have re-installed the software from the My Products page however each time I open the app, it shows
• Off topic

  6 answers, most recent on 3/31/2024

  RE: I can't find my Acid Planet music profile
  @grubmonkey Hi Did you not receive the emails back in 2018 that Sony were shutting down Acid Planet and to retrieve your uploads? See this topic here, you may get lucky with the archive that was saved. John EBForum Moderator
• Off topic

  No answers, created on 2/11/2024

  Best domain registration & Hosting company reasonably priced
  Hi All I'm wishing to Host my Magix website & register a new domain, can anyone please recommend a good package & one that doesn't hike the fees in the second year for hosting, emails etc...the site is, not high traffic
• Music Maker

  2 answers, most recent on 5/13/2024

  RE: Music Maker Free version Installation
  @Manesh-Appukkuttan I am not sure whether MM Free can be installed via SCCM, since it was not designed , I think, for deployment in this way. You need to email infoservice@magix.net and ask for their advice on this since I doubt very much whether