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@David-Robinson5527 Hi Thanks for the heads up. Interesting that it has sped up your startup, the patch only contains one fix which would suggest there was a language setting issue: Changes - Version 24.0.1.196:Localisation adjustments feedback

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

Reported this through support [Ticket# Removed by Moderator] on 25 June 2025 and chased again on 7 July and still no response. Is Magix support no longer active? For any presets in Audio Cleaning Lab which use the DeNoiser, this error comes up. I

Other products

3 answers, most recent on 7/13/2025

Prodad Hide v2 - I can't stop the auto play.

I recently purchased the Video Studio bundle that came with ProDad Hide v2 (external app, not plugin). The issue I am experiencing with it is when I start a new project and open a video clip onto the track and then soon after I highlight the object

SOUND FORGE

4 answers, most recent on 4/11/2025

RE: Audio Studio 17- Opens on Win 11 Home, But Not Win 11 Pro

So.. Sound Forge does not open at all? Were there any issues installing it? Are there any error messages? Do you have the subscription version of the perpetual version.I do not recall other reports of this behavior so you might first try resetting

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Some additional information: It seems the trial serial number generation doesn't work at the moment, so you can't test the new version. Upgrading currently doesn't work. The shop doesn't recognize already owned licenses. Both problems will surely be

Photo & Graphic Designer

3 answers, most recent on 7/3/2024

RE: [Closed] Return/refund

@sheryol-miller Hi This is a Windows setup issue not an issue with the program. If you are logging in to the computer using a Microsoft account, by default OneDrive will be setup automatically. You need to disable or uninstall One Drive, ensuring

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

@johnebaker @PETER-SMITH1397 @emmrecs Try running the program as Administrator - right click the shortcut and select Run as Administrator. Then try the activation again. Activated OK! My MP4 imported without issue. Good job John (and Jeff one minute

Video Pro X

25 answers, most recent on 8/10/2024

RE: No Hardware Encoding 9:16 ONLY!

Let's all talk about VPX 16! The issue has been confirmed in VPX14 but that's two models ago. That "update your card drivers" message occurs in MS2025 for AVCHD exports.

Movie Studio

34 answers, most recent on 11/26/2025

RE: MP4 audio going out of sync

@johnebaker I seem to remember that you have posted about using TBC to correct VHS video - would this help in Ronald's issue? John, I'm not sure, as the file seems to be in sync with other programs. Certainly, a stabiliser/TBC will improve the

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. I just tried another VCR by Samsung and the

Music Maker

2 answers, most recent on 4/22/2024

RE: Persistent Export Bug

I went into advanced settings under Audio/MIDI and changed the buffer size from 1024 to 2048. Still having the issue same as before during export.Thankfully, in the time since I made my original post, I've discovered that the issue only appears in

ACID

20 answers, most recent on 2/13/2023

RE: [Solved] Acid Pro 10 CTRL+V inserts, doesn't paste.

Hello! I just received an answer on this issue from Support! TURN OFF RIPPLE EFFECTS!! Oh, man. This issue was plaguing me, too... Now that it's gone, I feel so much better lol From Support: "Hello Thank you for your message.My guess would be that

Other products

3 answers, most recent on 2/5/2023

RE: [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)

@pedro-f You are on the wrong forum as Vegas has its own, as the Important Posts at the top of this forum advise https://www.magix.info/us/forum/vegas-support-forums-here--1294808/ Anyway it appears there is currently an issue with the Magix

SOUND FORGE

5 answers, most recent on 3/31/2025

RE: How to record live PC stream (what you hear) using Sound Forge Pro 11?

Thank you for you answers 🙏 It took me a while and some back and forth adjusting settings but it seems to work now (disabling Monitor in the Record Options was part of the solution indeed). Now that Monitor is disabled, I don't know how to check

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

Requesting a support ticket is a bit confusing @Rick-Dailey , these instructions may helphttps://www.magix.info/us/forum/sound-forge-display-font--1264650/#ca1822142 Magix does not offer phone support.. As @SP. stated, this is a user group. The

Music Maker

4 answers, most recent on 2/18/2023

[Solved] latest update of Music maker causing sound issues

Hi, I have 2019 Premium Edition license of Music Maker.I have had free updates over the years. A few days ago I did a free update that was available. After update my MM now has a weird static sound when ever I play any instrument, loop or

ACID

9 answers, most recent on 5/1/2024

RE: ACID PRO - Unable To Launch - 'Creating Child Windows'

@Goregasm23 Hi . . . . Possible there was some problem with .net framework causing the issue. . . . . More likley this is an OpenCL issue, and sounds like a Windows Update may have 'updated' your GPU drivers. Check that you are on the latest version

Photostory

5 answers, most recent on 1/27/2025

RE: adding photo's

@LJ-Kearney With apologies but your second screenshot included your personal serial key, which should never be disclosed in a public forum like this one. Hence, I have removed it. Unfortunately, your fist image is not really helpful in diagnosing

Video Pro X

4 answers, most recent on 8/15/2025

Reset programme settings to default. How to reinstall after restart.

Reset programme settings to default Video Pro X 16 Latest Updated version. Windows 11 I had an error generated that there was a codec issue when rendering in HEVC format. The same error was given for the MPEG4 output format. The suggested fix by the

Music Maker

12 answers, most recent on 12/20/2023

[Solved] Won't go past installing!

Hi all, I want to trial the free version of music maker before I upgrade but it stops here and seems to flash and dont progress. The laptop is running windows 10 and 64 bit other than that my laptop skills are limited lol so if anyone has a

Music Maker

4 answers, most recent on 5/20/2023

[Solved] Phoning home constantly fails

When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just

Music Maker

5 answers, most recent on 1/26/2025

RE: String Ensemble, Drum Kit and Vita Sampler not loading!

Thanks for the select and uninstall suggestion-I will try that. Yes, I have updated the software to it's most current 64 bit 2024 version, the .32 version that was most recently available. And these instruments have worked fine on a project I'm

Photostory

7 answers, most recent on 9/18/2024

RE: Editing query Photostory 2024

Thanks Rob. I’ll try that in the morning. However I’ve only just started using 2024 and I’ve not changed any of the settings so whatever it downloaded as should be the default settings? PS 2023 had exactly the same issue for me.