• Movie Studio

  23 answers, most recent on 10/3/2021

  RE: Non-standard Export Frame Rate in MP4.
  @Richard-Curtis Hi Richard. Indeed back in the day when us dinosaurs roamed the earth and I was using purely analog gear and a 16 track analog tape machine using 2" tape that cost as much as a medium cost graphics card does today, I never dreamed
• ACID

  One answer, on 9/29/2021

  acid pro 10 issues with serial number
  I recently got a new SSD for my computer but when i use acid pro a notification pops up saying i have an invalid serial number. I have tried nearly everything even going to the old SSD and finding computer ID to transfer but it says its incorrect. I
• Video Pro X

  6 answers, most recent on 4/15/2023

  [Closed] this company is a rip off
  I paid 300$ for this product all it does is crashes I can never get anyone on the phone I'm trying to run a business all I have done is lost clients and money please don't buy this product I was ripped off. This has been very depressing and
• Movie Studio

  114 answers, most recent on 7/5/2022

  RE: [RELEASE] Movie Edit Pro 2022 - Your Experiences. Your Movies.
  @mikefellh Hi . . . . Someone came up with the idea that this is a "feature" to aid touch-screen users . . . . Now trying to find if there's a setting withing Movie Edit Pro 2022 to disable this "feature", aka BUG! . . . . That was my suggestion
• Web Designer

  One answer, on 9/24/2021

  RE: Error when displaying on your mobile phone
  @maria-e Hi The website displays correctly on my Android phone using Chrome. If you are using an iPhone and Safari then this is known to have issues with websites that are based on jQuery as your site is. HTH John EBForum Moderator
• Movie Studio

  20 answers, most recent on 9/26/2021

  RE: Rendering video in Movie Studio 18 Platinum
  @AAProds @emmrecs @brent-harmon @browj2 To me the original has more noise but is sharper. The enlarged version looks like it has less noise but is softer, possibly as the copy is probably using a larger grid of pixels to combine on each still
• Samplitude

  6 answers, most recent on 9/23/2021

  RE: Compataibility with Samplitude 8 projects, circa 2008-2013
  There is no phone number. However there is a dedicated samplitude forum. https://community.samplitude.com/ Says I'm not permitted to register an account with this site. I tried getting this question answered this in 2018, and I remember why I
• Samplitude

  6 answers, most recent on 9/23/2021

  RE: Compataibility with Samplitude 8 projects, circa 2008-2013
  There is no phone number. However there is a dedicated samplitude forum. https://community.samplitude.com/
• Samplitude

  6 answers, most recent on 9/23/2021

  Compataibility with Samplitude 8 projects, circa 2008-2013
  Hi, I need to know if my projects that I left hanging a decade ago can be loaded into the current version of Samplitude (whichever version necessary). Also, would like phone number to customer service. Good customer service is important when I buy a
• Music Maker

  One answer, on 9/23/2021

  Exporting projects to windows media player
  I'm sorry I was trying to see how to export projects from the "my projects"section at the bottom of the recording screen i've done it multiple times by luck, and now i would like to chat virtually as in times past using windows 8 I don't have my
• Movie Studio

  11 answers, most recent on 9/22/2021

  RE: Version 2022
  @mojoaudioguru I am in pretty much the same boat as yourself. Self build to try to get a four to five year life span out of it. and on occasion have the odd bit of trouble with software releases. I wish it was just Magix but the communication side
• Movie Studio

  11 answers, most recent on 9/22/2021

  RE: Version 2022
  I agree, wholeheartedly. In the past, Magix went out of their way to accommodate its customers. I literally would have conversations, over the phone, with developers and staff members. When things changed in 2015 / 2016, it all went south. I've
• Web Designer

  One answer, on 9/24/2021

  Error when displaying on your mobile phone
  HELLO http://www.autotraper.com After loading the tarpaulin on the server, it displays correctly on the mobile phone a tragically displays. What is this reason ??http://www.autotraper.com Regards Maria
• Movie Studio

  2 answers, most recent on 10/6/2021

  RE: Non-existent Customer Service
  I would never bother with phone support these days. Most answers require a URL visit anyway. Also, with email support, you have a record of what was said by both parties.If you did send Magix a support request via email or their support page, make
• Web Designer

  3 answers, most recent on 9/22/2021

  RE: Loss of Thumbnail Gallery Graphics when posted to the web...........
  @Alan-Eastough This is a public, user to user forum, so personal details like home address, email address, phone numbers etc., should never be posted here! Hence I have rather drastically edited your post, with apologies! I can't access your Gallery
• Web Designer

  3 answers, most recent on 9/22/2021

  Loss of Thumbnail Gallery Graphics when posted to the web...........
  Hi Guys (Please be advised that I have also emailed 'premiumsupport@magix.net' with this same query) I updated my App to   Xara Web Designer Premium 18.5.0.62892  DL x64 Aug 11 2021  on 20th Sep 2021 before updating a webpage at
• Movie Studio

  11 answers, most recent on 9/22/2021

  RE: Version 2022
  Thank you for your insights. How does one go about creating a 'ticket' with Magix? It's been years since I've done it, and they've made it so difficult to get a hold of anyone. (There once was I time when I could just pick up the phone and call
• Movie Studio

  7 answers, most recent on 9/22/2021

  RE: Unclear on 29.97 and 30 Frames Per Second
  The answer is basically historical. 29.97 is the NTSC TV system framerate for the USA and countries that use NTSC. The UK and many other countries use the PAL system which is 25 fps. Then along came digital and phones that take video. The phone
• Movie Studio

  2 answers, most recent on 10/6/2021

  Non-existent Customer Service
  What am I getting for my 356 subscription?? Nothing. Customer service is non -existent. What is the problem here?? Can't get through to them on the phones, and they take three weeks or never from emails. Lousy.
• SOUND FORGE

  6 answers, most recent on 10/30/2021

  Downloaded the file for Sound Forge but installation had errors
  I have downloaded other programs, including Vegas and Acid and had no issues with the installation until Sound forge. I even tried just downloading the program without any of the extra plug-ins. Still no luck. It would install about half way before
• SOUND FORGE

  3 answers, most recent on 9/21/2021

  RE: one-month validation
  The 'phone home' requirement depends on which codecs are being used . Some of which are licensed) so if you do not use the specific codec connecting the PC to the internet occasionally, is not necessary . btw, this is a users forum, and not an
• Movie Studio

  9 answers, most recent on 9/16/2021

  RE: How do I slice, export multiple videos from one video?
  @VideoPro @browj2 @CubeAce Back posting as my real name now (will have to work out how to exchange my login on my phone before John EB bans me again!)! I used the batch feature to batch process a VHS tape full of TV ads, and also music videos I had.
• Video Pro X

  122 answers, most recent on 11/21/2021

  RE: Proposed new computer specs for using VPX
  Hi guys, Reading this is like Chinese to me. Kirby Lake, Sky Lake, Rocket Lake, Adler Lake, Jump in the Lake, I say, Ryzen, Threadripper, Thudpucker (Jimmy), generations, multithreading, hyper-threading, needle threading, i's, AES New instructions,
• SOUND FORGE

  6 answers, most recent on 9/12/2021

  I can't open my audio recordings to send to clients
  My sound forge 13 suddenly stopped allowing me to open my saved mp3 files and get them sent electronically to my clients. When I try to paste an induction in the front of the session, it no longer allows me to do that either. I can't service my