• Movie Studio

  5 answers, most recent on 7/3/2025

  2nd try AI Media Management in Video Deluxe
  I previously created a post on this but with the many replies, there was nothing on the AI media management in Video Deluxe 2026... My purchasing the update is based highly on the AI Media Management. I have found two big problems that I want to
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian SRT files are for direct import when uploading video, the srt is uploaded separately, to YouTube and Vimeo. Video deluxe cannot import srt files and create the titles. If the final video is going to be uploaded to YouTube see this
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  @ROBERTO-FERNANDEZ5645 Did you create three different support tickets? You need to respond the to first AI bot answer before you can get human support like I mentioned before. I think you need to select that the first answer didn't solve your
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Doesn't the first automated response give you simply an AI chatbot response and tells you that you should respond again to get in contact with human support staff? Doing nothing will lead to a closed ticket, like you experienced.
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Ntdll is part of Windows. A crash there is usually a driver problem. Windows 11 is currently so broken (thanks to the way Microsoft now develops software mainly with AI), that a recent update may cause this problem. This would explain why
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Thank you very much. I wrote a support ticket, but only an AI has responded so far. I'll wait a few days and if I don't get a response, I'll try again.
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  "AI" is a catch word today. ......... Style Transfer is different. Colorization does work,  Random comment - MMS AI Style transfer - two boxes. VP AI Style transfer, two boxes + a High res box _ Custom Reference that uses the
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi Are you logged in to the AI Speech to text as seen below. John EBForum Moderator
• Movie Studio

  One answer, on 1/17/2025

  How to add captions behind AI captions
  AI captions seem to catch a lot of what's being said but not everything. I can't seem to figure out how to add captions in between captions for what AI has missed. I've emailed MAGIX support but they can't seem to understand what I'm asking - or
• Music Maker

  No answers, created on 3/2/2026

  Problème d'exportation des sons
  Bonjour, je possède la version premium de 2019, je suis bien connecter sur mon pc portable, mais quand j'essaye d'exporter un son au format mp3 j'ai un message d'erreur comme quoi il me faut sois la version premium sois une fonction correspondante
• Photostory

  2 answers, most recent on 10/15/2024

  [Solved] Can't find Colorize link
  Hi, I have just purchased Photostory 2025. I have black and white wedding photos and want to colorize them. I can't find the Video section on the Effects tab so I can activate the AI colorize function
• Samplitude

  6 answers, most recent on 10/10/2024

  [Solved] Wishlist for future Samplitude Pro: Songmaker AI
  I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in
• Other products

  One answer, on 8/27/2025

  [Closed] VEGAS PRO 22
  Bonjour, mon Vegas Pro 22 ne fonctionne pas , il instale et après ne s'ouvre pas au démarrage du logiciel Vegas Pro 22 :Merci de bien vouloir m'aider le plus vite possible j'en ai besoinCordialementDias Manuel 
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  My specs are current.. i think the 9900k processor is still a force to be reckoned with . my system still handles anything i throw at it though i'm just getting into trying the different AI stuff.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I had the same problem with Magix Video Pro X.17.But my Windows 11 system also had Topaz Video and Topax Video AI installed.After removing both, X17 started normal again without the error message or the application crashing.Though, I find it very
• Movie Studio

  5 answers, most recent on 5/11/2026

  RE: Improve video quality with AI
  @Alfns I too process a lot of VHS transfers, some probably worse than yours being VHS-C (the camera) to BETAMAX (wow, remember that?) to VHS to H.264 MP4. I'm lucky though as I still have some of the original VHS-C tapes to work with. Having said
• Music Maker

  One answer, on 11/27/2025

  RE: installation Music Studio 2024 Dlux
  @JeanLuc-SCLAFANI Vous parlez de Music Studio 2004 Deluxe ? On trouve des lecteurs de disque externes USB pour environ 20 €. Ces anciens logiciels ne sont plus disponibles au téléchargement. De plus, leur compatibilité avec un ordinateur moderne
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  This website may offer some insight to the new product. It is a German Site and I used Google Translate. https://lizenzguru.de/magix-video-deluxe-2026-ultimate.html Here is some of the Google Translate: Compared to previous versions, the Ultimate
• Other products

  2 answers, most recent on 8/27/2025

  [Closed] VEGAS PRO 22
  Bonjour, mon Vegas Pro 22 ne fonctionne pas , il installe et après ne s'ouvre pas au démarrage du logiciel Vegas Pro 22 :Merci de bien vouloir m'aider le plus vite possible j'en ai besoin Cordialement Dias Manuel
• Music Maker

  10 answers, most recent on 3/22/2026

  I need to get a refund processed but Magix support keeps bouncing it
  Hello,I need to get a refund processed, but Magix support keeps bouncing it with an irritating AI response, asking for non-related system information:Where, and how can I contact Magix support for this refund? Magix support level is severely
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's