• Video Pro X

  6 answers, most recent on 7/13/2025

  RE: [Closed] It pauses
  Hi @Gid, No problem, it happens to me regularly that answers cross each other. Would the answer below also be useful to you? I already had problems with OneDrive under Windows 10. I interrupted the sync by repeatedly pausing OneDrive. I decided to
• SOUND FORGE

  4 answers, most recent on 8/22/2024

  Removing breathing sounds from video
  Hello. I also posted in the audio cleaner section but I am unsure if that is the correct area for this question. I have a video that was shot on a phone. The issue is that the person holding the phone was breathing so loudly that it can be heard
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec As I first reported, the amount of images showing in the import section does increase ram use but I had over 2,000 images of which half were at least 46MBs each and my physical ram usage did not go above 8.6GBs but the commit charge
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @johnebaker Hi John and Ray, Thank you for your suggestions. Demo01 is an mp4 extract from the whole 2.5 hours timeline. Demo02 is a screen recording of just that part of the .iso of the whole 2.5 hours, playing back when mounted in Cyberlink
• Movie Studio

  4 answers, most recent on 6/28/2025

  placing clips on timeline by date
  Hello to all Video Editors, I use Movie Studio 2025 Suite, I recorded my video clips and .jpg pictures using a drone, gimbal and extra phone camera...for 5 days. Now I want to place them all on a timeline sorted by date AND time - to ease editing.
• Photostory

  9 answers, most recent on 7/28/2024

  RE: Added text settings
  When I wanted a black background for a title, I put my phone face down on a piece of black velvet fabric & took a photo which I then saved into the photo pool I was using. I then added the text onto it & that worked perfectly.
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  @Tusk Hi, that's not an easy one to answer, as far as I know the only official list is this one on the Magix website that doesn't really go into details regarding some files like .MOV (ProRes..). There's so many variants of media formats that not
• Photostory

  3 answers, most recent on 11/6/2024

  basic usage
  I am so frustrated with this photostory product. Cannot ask a simple question without waiting for 2 days for a response. This is so unintuitive! I cannot right click to copy, paste. I cannot send a photo to the beginning of the slide show. I cannot
• Off topic

  2 answers, most recent on 10/14/2024

  Renewal of Magix for this next year.
  I have tried twice to renew my subscription and paid $24.99 (twice) and still can't renew. Please help me by providing your contact phone numbers or call me and use my cell number Removed by Moderator and help me renew my subscription. Thank
• Movie Studio

  10 answers, most recent on 11/16/2024

  RE: Edit pro 17 rotation/mirror effect
  @AAProds Hi, I agree with @AAProds in that some files need converting first before importing into the editor, this isn't unusual esp with phone footage but as mentioned there's other things to take into consideration, iPhones are auto set to record
• Movie Studio

  34 answers, most recent on 8/11/2024

  RE: Movie Studio - Why so finnicky? An unknown error has occurred
  @johnebaker Thanks, yeah that makes sense & is mentioned along with loads of other stuff in what I read about it 👍 My phone & GoPro clips are UHD, the Handbrake one I tried was the OP's 720p clip I'd converted.
• Movie Studio

  7 answers, most recent on 5/24/2024

  RE: Export fails halfway through with undescribed error.
  Thank you, John. Via Mediainfo, I can see that the file is a constant 30fps.There is no effect added to the clip, other than a transition from the previous clip - the same 8-frame crossfade that's between every other clip up to that point in the
• ACID

  4 answers, most recent on 3/7/2024

  RE: error 404
  American Musical Supply , I have already contacted them , they said to contact Magix , which is virtually impossible without paying for one phone call
• Movie Studio

  10 answers, most recent on 10/1/2024

  RE: Customised Export but still black bars at top and bottom
  @Xenofex2 @AAProds To edit and export a vertical phone video it's best to set the movie size before you add any clips to the timeline. Use one of the presets in Movie Settings, for some reason MS won't adjust after editing. AndyW
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  @Joe845 Have you contacted proservice@magix.net? Sequoia has also a phone support number in the manual.
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi . . . . when I try to edit iPhone video, sometimes the video is missing tens of minutes of the end, something about frame rate fluctuations . . . The issue here is that the iPhone and many other mobile devices record Variable Frame Rate
• Other products

  One answer, on 6/23/2025

  [Closed] cannot install vegas pro22
  purchaced on june 6th and have spent hours do all the FAQ suggestions, and nothing worksAfter 10 days, i get this responce to my ticket, yes been there and done that, and still not follow up.i tried to phone the US and Canadian numbers and they are
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  First of all, I want all of the above responders to know how much I appreciate their effort and time, to help me with this pesky issue. I wish Magix had provided us frustrated users with a customer service phone number to help us resolve their issue
• Movie Studio

  9 answers, most recent on 10/24/2025

  [Solved] Movie Sudio 2025 developed a strange behaviour
  Greetings, MS2025 is starting to annoy me. For the past couple of weeks or so I've been editing some of my nieces GoPro MOVs (I think - Cineform anyway) videos. This has been going well with no real hassle except for some stange reason occasionally
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @spuddy13, @emmrecs HI Brian, Jeff It is a shame that the list obtained cannot be copied or printed. For large projects I start from the 'other direction', ie get a list of all files, of the appropriate type, ie all images, video and audio before
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  @Carlos-Solorzano Hi . . . . If this doesn't work I am going to need someone on the phone to assist me. . . . . Support is done through raising Support tickets, link is at the top of the page, or email to the address I gave you above. John EB
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• Photostory

  3 answers, most recent on 11/6/2024

  RE: basic usage
  @Rick-Howard8615 Welcome to the Magix user to user public forums, so not a contact for any Magix staff and confidential data, like your phone number, should never be posted here. Hence, I have edited your post. Your specific question require a
• Off topic

  2 answers, most recent on 10/14/2024

  RE: Renewal of Magix for this next year.
  @Wayne-Robinson Welcome to the Magix users forum, so not a contact for any Magix staff and confidential, personal information, like telephone numbers or email addresses should never be posted here. Hence, I have edited your post. You need to email