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None of the plugins that came with the Premium version of Video Pro X 16 are working for me. I doubt I’ll ever be able to use them – so I’ve decided I won’t buy any Magix product again.Based on my experience, not a single Magix product comes without

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

Off topic

160 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main

SOUND FORGE

2 answers, most recent on 3/2/2026

RE: serial number

When you sign up for the (try for free) trial version of Sound Forge , Magix/Vegas emails you an activation serial code which you can use for 30 days without limitations, aside from the included third-party add-ons. If you go ahead and purchase, you

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

@KJS-LES Hi again Kami, I assume you mean that your account shows only MMS 2023 Platinum? If so, that is because it is the only Magix software you currently own, apparently. Your account will not show any potential upgrades (i.e. "new" versions).

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@browj2 Hi John From your comments over at TG, and testing I have done OVH, is to say the least, convoluted and made overcomplicated, and uses some 'non standard' terminology, translation issue? I am with IONOS, formerly One & One, and their

Video Pro X

17 answers, most recent on 5/2/2025

RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release

@Reyfox No. My copies went on before they shut down. Wasn't even aware of the closure but wasn't surprised since they changed their business model. They did great small extension packs but stopped making them available to third party NLEs. It was on

Off topic

4 answers, most recent on 10/29/2025

RE: Tired of all the sales/upgrade emails from Magix

Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a long time. I

Movie Studio

12 answers, most recent on 9/15/2025

RE: Does MovieEditPro Premium support LUT?

@magix_dr Hi . . . . What can I do to have MEP2022 on my new laptop? . . . . The only option would be to look on the Internet for a boxed version someone has for sale. This does come with the risk of being scammed. The best option, IMHO, is to

Movie Studio

7 answers, most recent on 12/19/2024

RE: Video Scopes

@CubeAce Hi Ray, Yes, the price of VPX is a turnoff. The Black Friday deals are over and they're now on to the Winter Sale. My 3060 is 12 GB. I'm using the gaming driver. Intel UHD 630 is up to date with the same version. Something is wrong

SOUND FORGE

One answer, on 7/22/2024

RE: -24 code after reinstall windows 10 -> 11

@Dmyto-Koshovyi You used another e-mail address to register it. I suggest you contact Magix sales support at infoservice@magix.net and ask them to find your original account by providing the serial number and your personal information.

ACID

One answer, on 4/11/2024

RE: Duplicate License

@Venkat-Venkataramanan Please contact sales support at infoservice@magix.net and tell them you want to return the software.

SOUND FORGE

5 answers, most recent on 5/25/2024

RE: Additional License Needed

Purchased Samplitude Music Studio X8 during the 10th anniversary special sale but did not get a code for Sound Forge Audio Studio 17. any suggestions?

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

Yeah $99 seems to be the price for SFACL4 but it is on Ebay for $90. Yes, but is there a future for ACL? I was incontact with a folk recording seller in Canada who used some of the features of ACL to create CDs that he legitimately marketed to folk

Video Pro X

One answer, on 4/23/2024

RE: [Closed] CANCELAMENTO DE ASSINATURA

@Agnaldo-Ribeiro Entre em contato com o suporte de vendas em infoservice@magix.net Contact sales support at infoservice@magix.net

SOUND FORGE

2 answers, most recent on 5/26/2024

RE: can not download. error 10661

@Jeffrey-Langendorf It's not for Mac. It's for Windows. You can try a virtual machine like Parallels or contact sales support at infoservice@magix.net and ask for a refund.

Off topic

One answer, on 6/13/2024

RE: Credit Card Update

@Clifford-Walters This isn't Magix support but a user forum and we are all users like you and no Magix staff is active here. Contact sales support at infoservice@magix.net and ask them for assistance.

Music Maker

4 answers, most recent on 8/26/2024

RE: Music Maker 2024 premium

I uninstalled and reinstalled, and it seemed to work, and finishing my song. but I do have another question if you know, when it says non commercial use for loops, does that mean we can't publish cd's for sale or digital music, or we can't use if we

SOUND FORGE

5 answers, most recent on 6/11/2024

RE: Atualizar?

@john_barr You need to wait until Magix has a new offer. When and if this will happen, I don't know. The last sale was only two months ago, available at Humble Bundle and Fanatical.

SOUND FORGE

14 answers, most recent on 8/29/2025

RE: where is spectralayers pro??

I bought their "EXCLUSIVE OFFER," as advertised. SpectraLayers and other features are advertised as part of this upgrade offer. Please see the attached picture-file. As you can see, "suite" is not mentioned in their offer, nor did it appear in text

Video Pro X

9 answers, most recent on 1/20/2026

RE: No output option at 100fps for 4k-100fps video

My 3 year old Samsung 65 in. 4k smart TV will play my 1080p-120 fps and 720p-240 fps AVC or HEVC videos directly off my camerasas well as after editing. I usually only do trimming and minimal editing with comments on various frames for my personal

Video Pro X

17 answers, most recent on 5/2/2025

RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release

@SP. @Reyfox I agree that both the website and manuals are sadly neglected and badly need attention. It's a fine balancing act running a company, between developing and how fast to grow the amount of employees etc. Volatile customer pool and