• Music Maker

  One answer, on 2/16/2024

  RE: Loops Unlimited not working
  @Dustin-Saunders  This sounds like it might be a (Magix) server issue. If you are continuing to have problems, you're probably best to contact Magix Support directly. Use the "Support" link at the top of this page: Support > Audio > Music
• Movie Studio

  One answer, on 6/1/2024

  RE: computer tells me discount code has been applied cant proceed
  @Peggy-Jones Hi Please do not duplicate post on the same issue, your other post, the incorrect one, has been hidden to prevent splitting of responses. There are several types of code used by Magix A product voucher code is a sequence of characters
• Music Maker

  15 answers, most recent on 9/25/2024

  RE: Bugs and problems - Music Maker 2024
  I bought Music Maker 2025 Premium a week ago, And alI I got after a few days is a lot of freezing and annoyment of being stuck by this bad coded app headaches in the middle of a project, leaving me with eternal repeated frozen soundpool samples, 5
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  I just went through the link again. This time, I didn't see the country list. The system probably "remembered" me and previous entries. I'm sorry I couldn't be of more help. Do you have a different email address you can use so the system sees you as
• Other products

  4 answers, most recent on 3/6/2024

  RE: MAGIX video saver
  @peter-andreasen Welcome to the Magix user to user forums. Where, exactly, did you buy this software? If it was from a private seller, so used or second-hand, you must contact the previous owner and ask that he inform Magix that he no longer owns or
• Samplitude

  3 answers, most recent on 10/4/2023

  RE: Reading code 24 when I try to put in any kind of email that I’ve had
  @Keith-Arenz If you have forgotten your email please contact customer service at infoservice@magix.net
• Web Designer

  13 answers, most recent on 9/19/2025

  RE: My Magix account
  @johndm Hi Magix no longer retail Xara products or are agents for Xara products As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and
• Music Maker

  16 answers, most recent on 2/18/2024

  RE: MM2019 Prem unable to log into store
  @Dustin09, @simon-foster Hi Are you seeing your email address and activated version(s) of Music Maker in the 'Onboarding' screen as shown below? John EBFroum Moderator
• SOUND FORGE

  7 answers, most recent on 10/27/2022

  [Solved] Download installer fails to complete (both trial or retail)
  I'm able to download the small installer for both the trial and retail version of Sound Forge 16, though the download will fail when downloading either 32bit or 64bit versions. I tried turning off my anti-virus as I know that gets recommended, but
• Video Pro X

  29 answers, most recent on 12/14/2023

  RE: Video showing black in timeline and on export
  @browj2 will do! thanks and if you want to send me your email address I will send you a link the day before the show. I will put my specs in my signature as well. thanks!
• Movie Studio

  2 answers, most recent on 4/19/2024

  RE: Magix's Free Trail verses what really get when you purchase!
  @Donald-Weston You wrote about 1915/16 and 17 versions. Did you mean that? If you wish to change from the Perpetual Licence to the Subscription Licence, assuming you bought the software quite recently, simply email infoservice@magix.net and ask for
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  @Apollo89x With the release of the 2024 version the 2023 version ceased to be available to "buy", either as an Upgrade or an initial purchase. The only suggestion I can offer is that you email infoservice@magix.net, explain what you would like to do
• Movie Studio

  One answer, on 7/17/2024

  RE: Audio being exported is mixed up.
  @David-Rye Hi First upload the video showing the issue in a comment - use the blue icon above the comment box with an upward pointing arrow. We may be able to determine what is wrong without further information or the project. . . . . What email
• Other products

  One answer, on 5/13/2024

  RE: mam voucher cod jak mogę aktywować program
  @Mazurkiewicz-Bogdan Enter your voucher code at https://www.magix.com/redeem. You will then receive an email with the software download link and your serial key. JeffForum Moderator   Wpisz swój kod kuponu na stronie https://www.magix.com/redeem.
• Movie Studio

  One answer, on 7/26/2023

  RE: Trouble registrating my new movie studio 23 download which i purchased
  @STEPHEN-STANHOPE Hi Did you order MMS 2023 using the same email address/password as your previous Magix products? If so then email infoservice@magix.net with the issue you are having. If not, and you created a new account or used a different email
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David, .....I have just reinstalled Photostory 2025 and have updated to version 24.01.192 (UDP3). My last installed version was a trial version which expired about 3 weeks ago..... The expired trial version Photostory 2025 is
• Off topic

  One answer, on 11/7/2023

  activation after program up date
  system asking for activation code. where is it also needing order number. both are to be in an email but, where
• SOUND FORGE

  2 answers, most recent on 12/17/2023

  error 24 when trying to reactivate software
  can anyone please help me reactivate my software. pc crashed few days back and had to wipe and reinstall everything. now getting this error message saying program already associated with key and email address.
• Photostory

  4 answers, most recent on 12/7/2023

  RE: Registration Issues
  No, and I have asked for a complete refund after installing and reinstalling software with same problems. As for the registration number, I copied and pasted the number from email numerous times as well as manual input.
• Movie Studio

  6 answers, most recent on 12/7/2022

  [Solved] NewBlue Effects Bundle Have WaterMark Even After Registering
  So, I’ve searched around the forums in case my issue already had a fix, but sadly couldn’t find anything that worked for my situation. As a brief rundown of my issue - I’ve been using Movie Studio 14 for many years without any issues. At the weekend
• Movie Studio

  One answer, on 7/17/2024

  Audio being exported is mixed up.
  I made a simple demo toggling between white and black screens and having the 440Hz middle A tone going on/off. I will include the source files and the final exported .MP4 to demonstrate the problem I have whenever writing any audio in my
• Video Pro X

  One answer, on 4/8/2024

  [Closed] problems with updating Magic 21 ( Vegas pro )
  Hey I update the software (vegas) and after the update a window opened asking for register the serial number and email. I wrote the serial i have and i got a massage an internet could not be established I get this massages even when my windows anti
• SOUND FORGE

  One answer, on 9/21/2022

  RE: [Solved] Upgrade discount = missed it!
  @BART-SMITH Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like your version 10 serial key, should never be posted to a public forum like this one. Hence, I have edited your post to remove the
• Movie Studio

  2 answers, most recent on 3/25/2024

  RE: HEVC shop button not working
  @Julian-vanBekkum Welcome to the Magix users forum. Have you tried again since creating your post? It is possible the Magix server was temporarily off-line and the problem may now have been resolved. If you still are unsuccessful email