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I'd love to know the link you used to put in the ticket. From this link: http://www.magix-audio.com/us/support/ the LOGIN button under ACID and SOUND FORGE is a dead link. I have registered my product and do have a working login. Thanks for the help.

Movie Studio

4 answers, most recent on 8/10/2017

RE: lost serialnumber

Thanks for the explanation. However, I could not login to my account (my MAGIX account I used for the registration) because I, sadly, did not remember the proper password (so many years...). I was offered to create a new password, but never received

Movie Studio

4 answers, most recent on 8/10/2017

RE: lost serialnumber

Hi Assuming the software was activated and registered when first installed, browse to magix.com, click the My Account icon - - top right of the home page and login in using your old email address and password. From the left side of the next page

Movie Studio

4 answers, most recent on 7/26/2017

RE: Project marker label color

Hi Kami I do use markers, however the black on grey is fine for me, so I have no issue with it. Raise a support request here. You will need to login with the same accounts as here, click New request and then Do you wish to contact Technical

Off topic

23 answers, most recent on 3/16/2018

RE: Getting thrown out of Forum after posting a comment

Hi John EB, The problem is with different machines, desktop, phone, tablet. As well, trying to check the box to remember me; the box is not visible until logging in, then it is too late. I took to not logging in, trying to reply to a post and

Off topic

23 answers, most recent on 3/16/2018

RE: Getting thrown out of Forum after posting a comment

Hi Kami Your browser also has the remember the login information, if you told it not to remember the first time you logged into the forum then you need to reverse the decision, depending on which browser you are using, the method is

Off topic

23 answers, most recent on 3/16/2018

RE: Getting thrown out of Forum after posting a comment

Hi Kami Your browser also has the remember the login information, if you told it not to remember the first time you logged into the forum then you need to reverse the decision, depending on which browser you are using, the method is

ACID

One answer, on 7/23/2017

RE: Creating profile on AcidPlanet.com is impossible, Magix offers no help

Hi To answer your points: Registration email is working as you can see below - try again, also check your ISP's spam filters are not blocking the emails. No comment Using an email address is becoming the standard form of login name for ensuring

ACID

One answer, on 7/23/2017

Creating profile on AcidPlanet.com is impossible, Magix offers no help

1.) The email to follow the steps to register never arrives no matter what email I use even my correctly registered Magix email. (https://www.acidplanet.com/myplanet/register.asp)2.) The security certificate for www.acidplanet.com entry from

Web Designer

7 answers, most recent on 12/20/2017

RE: Viewing my site with Chrome

Hi I agreee with Jeff - Flash is the problem. Flash in Chrome has been effectively blocked since Dec 2016, however, in addition to this, there is also an additional issue in that the Flash based site will not be viewable on most mobile devices due

Music Maker

11 answers, most recent on 7/9/2017

RE: Change the chords or key in the music maker jam app for Android

Hello, thank you for the wonderful Android app, I love it, however, I am unable to change key, as the user in the first post mentioned. Also the solution described in the second post I cannot find. Maybe the interface has changed since then? Where

Photostory

8 answers, most recent on 7/12/2017

Version 16.1.4.32 update

Sad that simple things have not been addressed in this update, like saving your own effects and more image sorting options. Instead all the effort has been put into over the top effect and sounds most of which you have to pay extra for. I'm not

Music Maker

3 answers, most recent on 12/26/2018

Need help retrieving an acc.

Soo I made an acc a few years ago and Im trying to log back in but I dont remember the password. When I press the "forgot your login" button, It says that "that username doesnt exist" but when I try to make a new acc with my email it says "that

Movie Studio

22 answers, most recent on 1/19/2019

RE: Movie Edit Pro crashes every time I open it

Hi Try the following: With Movie Edit pro (MEP) closed, use Windows Explorer to locate the file videodeluxe.ini - if you accepted the default installation locations it should be located in this

Movie Studio

3 answers, most recent on 6/2/2017

RE: New install crashes on startup

Hi The crashing DLL is associated with the Online capabilities of Movie Edit Pro (MEP), in this case it is probably trying to access the news server to check for the latest news, which has been known to cause issues. With MEP closed, use Windows

Movie Studio

2 answers, most recent on 5/17/2017

RE: Problems brning DVD's

Hi . . . . the program doesn't recognise my DVD burners . . . . This is a common problem with older versions of Movie Edit Pro. You need to update the Burn routines with the latest version available here - you will need to login using your email

Movie Studio

12 answers, most recent on 4/24/2020

RE: [Closed] Movie Edit Pro - Need to Download and Re-Install

Which part of "All the posters in this forum are, almost invariably, fellow-users, NOT Magix employees. To rant at us serves no purpose other than to raise your stress-levels" do you NOT understand. Why don't you simply answer the questions

Movie Studio

12 answers, most recent on 4/24/2020

RE: [Closed] Movie Edit Pro - Need to Download and Re-Install

Hi . . . . I probably won't purchase another product from you after this. . . . . This is a user forum, provided by Magix for users to help each other, not Magix support. . . . . I forgot to register the serial number on my account . . . . I thought

Movie Studio

19 answers, most recent on 7/13/2019

RE: [Closed] Deactivate/Activate

Hi @ LittleTyke . . . . Magix are rather cagey about the deactivation/reactivation process, as if they'd really prefer customers to buy more licences instead . . . . There is nothing unusual or cagey about the activation process - the licencing of

Music Maker

One answer, on 3/25/2017

RE: re-register???

Hi . . . . after 3 years, its asking me to re-register . . . Is this after updating to Windows 10? If so then try re-installing using this procedure - at step 12, you can download your registered software at magix.com, click the My Account icon top

Music Maker

7 answers, most recent on 3/21/2017

RE: How to upload to YouTube? Connect account?

Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way

Movie Studio

One answer, on 3/21/2017

RE: Uploading to the wrong You Tube Account

Hi Your MEP is missing several patches - the latest version patch is 15.0.0.107. I would suggest you update first, then check the upload again. To manage your account details select File, Online, Manage your login details . . . then in the Services

Music Maker

7 answers, most recent on 3/21/2017

RE: How to upload to YouTube? Connect account?

Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way

Music Maker

7 answers, most recent on 3/21/2017

RE: How to upload to YouTube? Connect account?

Hi You need to set up the account details for Youtube - see under Share, Manage login details . . . before the links become live To avoid other issues please read this article - in particular the note, referring to Youtube, approximately half way