• Music Maker

  2 answers, most recent on 5/12/2026

  RE: Incorrect package sent after payment
  @Russell-Middleton As @SP. writes, This means the program is absolutely identical. But you, as the user, have to download and install those additional plugins and Soundpools. You should be able to do this via the Downloads or possibly the Store tab
• Samplitude

  12 answers, most recent on 12/14/2024

  RE: New update is available for Samplitude Pro X8 and Pro X8 Suite
  @jagad Yes, you can control your software activations in your customer account at Magix.com. You can activate two installations on two different systems at the same time. If you no longer need the activation on your old computer simply deactivate
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be
• ACID

  5 answers, most recent on 9/1/2024

  RE: Acid music studio 11 not showing 8 instrument and 6 effects
  @Tomek-Plich Maybe you must install them first via the Help menu
• SOUND FORGE

  2 answers, most recent on 3/2/2026

  RE: serial number
  @karaflas Welcome to the Magix user to user forums. If you download and install the Trial Version you will need to request a Trial Key via a link in the registration process, which you will need to complete when you attempt to run the app for the
• Music Maker

  8 answers, most recent on 10/6/2024

  RE: VST Plug-in Editor
  This is what it says in the Music Maker manual: "The VST Plug-in Editor can be opened by right-clicking on the instrument's name in the MIDI Editor, via the corresponding plug-in slot in the Mixer, or via the "VST Instruments Editor" entry in the
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @emmrecs Hi Jeff, I think Jürgen meant NVIDIA GeForce GTX 1660 Super, not NVidia GTX 1600 Super? I don't think it was ever released. You're right about the language. Did you let him know via private message? Best wishes, Rob
• Music Maker

  One answer, on 12/29/2025

  RE: Installation failed
  @AB44 Try to uninstall or repair the program via Windows. Windows 10: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d   Windows 11 or
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no
• Music Maker

  2 answers, most recent on 9/23/2023

  RE: [Solved] old soundpools on 2024
  @Moreno-Bragantini They work fine. Simply add Soundpools via the gear icon in the Loops Manager.
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version
• Music Maker

  One answer, on 2/10/2025

  RE: Importing External Loops, BPM Match
  @Ward-Ron There might be a workaround if you create your own Soundpool. For example, look inside one Soundpool folder. There you'll find a bpm.inf. You can edit this file manually with a text editor like Notepad. This file contains the tempo
• Music Maker

  2 answers, most recent on 5/13/2024

  RE: [Solved] Music Maker Free version Installation
  @Manesh-Appukkuttan Hi MM Free cannot be installed via SCCM, you will need you will need a network (number of seats) licence and licence manager software installed on a server to manage the said number of seats. Assuming this is for an educational
• Sequoia

  3 answers, most recent on 12/18/2024

  RE: quieck quistion on sequia
  Dear customer, please contact us via proservice@magix.com. We will be happy to make you an offer. Thank you and best regardsYour MAGIX Pro Audio Team
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @CubeAce Hello Ray, I still find it very strange that you always have to turn off all your internet security, including the virus scanner, when you start MMS2024. Especially since you do not experience any problems with the other Magix programs.
• Xara Designer Pro

  15 answers, most recent on 2/9/2025

  RE: Error when publishing website
  Thanks chaps. I might split the site into two renaming one of them. I presume I should delete all the files shown in the Control Centre first, not forgetting to back up the files via Export Website ?
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001 Hi Jürgen, First of all, thank👍 you for forwarding the "Security Copy Folder" to me and for your trust. I had the opportunity to watch your intro video at my leisure. My reasoning was correct; it's a very complex intro. I summarized all my
• SOUND FORGE

  4 answers, most recent on 1/21/2025

  RE: SF 17 stopped find third party plugins
  @beau-bowden Sound Forge can be completely reset to its default settings via the File menu. Maybe the plugin was blacklisted because of a crash or other error. I would guess that resetting will allow it to be added again.
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @Haruyashi There may be half downloaded installers in C:\Users\YourWindowsUserAccount\Documents\Magix Downloads\ that need to be removed. Besides that, you can uninstall already installed instruments via the normal Windows Apps removal feature.
• SOUND FORGE

  2 answers, most recent on 9/2/2025

  RE: install Problem
  @Victor-HUGO7807 Can you upload a screenshot of the install program you downloaded and ran? Usually, Windows puts newly installed program visibly into the Start menu that opens after you click on the Windows button in the Windows task bar. Sound
• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  I am using the freeware Dive color corrector, which allows batch processing. It does not allow changing codecs, so I am not sure, if this will work. But your comment led to another solution: I can import the original GoPro files into the Photostory