• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @Bol Hi Rob, Yes, not 0, but not much was done and the few bugs that we have pointed out have not been fixed. It seems to me that Magix is not helping its cause by not fixing the few obvious bugs that we have pointed out. Robert's point was that
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . if Someone else was to rip the Track I've made out of the Game Dev's Game, then claim it as their own, or other similar scenarios that would cause copyright issues . . . . if Someone else was to rip the Track I've made out of
• Music Maker

  6 answers, most recent on 4/25/2024

  RE: equalizer / visualizer
  I see that for sale under features in the store... for me it is $4.99. could I use that visuals as I export a song as AVI?
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• Video Pro X

  2 answers, most recent on 7/14/2023

  [Solved] Download
  Before buying Vegas Pro I want to know, if my laptop crashes and dies after downloading it, will I have to purchase it again? It's very important since the sale is going on right now and I wouldn't want to have to get it at the regular price having
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  I had a 3-year old Best Buy card w/ $400+ on it, so I was limited where I bought from. My pc guy told me my Motherboard's name, then I talked w/ a knowledgeable BB guy, and we arrived at a "MSI - NVIDIA GeForce GeForce RTX 5070 TI 16G VENTUS 3X OC
• Music Maker

  One answer, on 2/10/2024

  RE: soundpool subscription
  @John-Hall3493 Please contact sales support at infoservice@magix.net and ask them for help.
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  @Carolly  Thanks, yep it's not 100% clear 🤷‍♂️, I read this doc which sort of implies that monetisation is allowed 🤷‍♂️ - https://producerplanet.com/us/licenses/ (The infoservice@magix.net link is near the bottom of the list in that link) A few
• Movie Studio

  9 answers, most recent on 3/19/2024

  Current Discounted Sale Price of Movie Studio 2024 Platinum and Suite
  Movie Studio 2024 Platinum and Suite are currently on sale for Upgrade on the Magix.com site for: Platinum: 20$ (New 70$) Suite: 30$ (New 80$) This is hard to beat. Get it now if you don't already have it, before the price changes. Perhaps the next
• Movie Studio

  5 answers, most recent on 5/4/2025

  How can I create USB thumb drive with menus.
  I've been producing DVDs and Blu-ray for decades and am proficient with Pinnacle Studio.  I'm currently using PS-26 and can make DVDs.  But these days most computers don't have optical drives. I have several hundred DVDs of family and travel.  My
• Music Maker

  One answer, on 2/19/2024

  RE: Copyrights
  @BriceMD I suggest you contact sales support at infoservice@magix.net and ask them for a definitive answer.
• Movie Studio

  2 answers, most recent on 3/20/2024

  RE: How to purchase movie magix editor 2024 in the Philippines online
  @Geraldine-Villaluz I would guess you can pay with credit card and maybe PayPal? Please contact sales support at infoservice@magix.net and ask them for assistance.
• Music Maker

  One answer, on 5/15/2024

  RE: IMAC opens El Media Player when I try to install Music Maker
  @James-Simmons Hello. It is a Windows only software. So, if you cannot find a way to run it in a virtual machine like Parallels, I recommend you contact sales support at infoservice@magix.net and ask for a refund.
• SOUND FORGE

  6 answers, most recent on 12/26/2023

  RE: Need Access Code
  Email sales@magix.net or shop@magix.net .
• ACID

  7 answers, most recent on 6/29/2024

  [Solved] ACID Music Studio 10.0.108 32 bit vs. ACID Music Studio 11 - opinions?
  Hello-I have been using ACID Music Studio 10.0.108 32bit (NOT PRO) since I purchased it from Sony. I've used it on Win7Pro, Win10Pro 64 and now Win11Pro 64 -- for Win10 & 11 I run it in Compatibility Mode for Win7. I do voice overs and audio for
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Well, it seems that this user forum is still not even close to be representative of what Magix is currently selling now. Let's see, we have Feedback on Movie Studio 2023, VIDEO PRO X15 - Release 06/12/2023, and Feedback about VIDEO PRO X15 .
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson To access the .m2ts codec (AVCHD), its grouped under MPEG4. I have a Panasonic camcorder that shoots .m2ts and have no issues with Movie Studio so I don't think you have anything to worry about. MMS2025 is currently on sale at a great
• SOUND FORGE

  8 answers, most recent on 9/30/2025

  Sound Forge 18 - questions before buying
  I've been using Sound Forge since 2000 (v 4.5 when it was developed by Sonic Foundry) and am currently using SF14. I see there's a decent sale on and thought I might upgrade, but does anyone know if it's stable on Windows 11? As you know, everything
• Movie Studio

  18 answers, most recent on 2/13/2025

  RE: Magix Restructuring Update
  This is a lot of discussion about something that, I can say, is pretty wild speculation right now. Erento's other product offerings are quite different from Magix and the management is quite aware of this. I cannot promise anything (as the listed
• Movie Studio

  One answer, on 6/4/2024

  RE: my serial number don't work
  @LULEK Hi and welcome to the user to user forums. Unfortunately there are no Magix staff on the forums. It is run by users only. You will have to email Magix directly at infoservice@magix.net or sales@magix.net Ray.
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Video Pro X

  68 answers, most recent on 3/27/2024

  RE: codec cost
  @terrerad wow... didn't know that because I have Vegas Pro installed, that it helped VPX! So, it's best to get a Humble Bundle/Fanatical sale first. $70 for a codec is insane. Which version of Vegas Pro did you use? Is it on your other computer and
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  @JANET-NICOLAS I don't think there is any such thing as an Apple sales outlet on line, sorry, to make tracks available to all devices and software! They want you to exclusively use Apple products! Have you accessed the Magix Hub to see what is