• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: [Solved] Exporting to mp4 desyncs the sound...
  It turns out changing frame rate on export to mp4 actually did not fix it for anything longer than 1 minute. It was still causing all kinds of weird sound problems on longer videos. I discovered the only way to stop these problems was to make sure
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  "Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently
• Samplitude

  One answer, on 1/19/2024

  [Solved] Can't save changes of UAD native plugins in Samplitude proX 7
  I'm a Samplitude proX 7 user, resently l updated my UAD native plugins and I found I can't save changes to them no more, everytime I reopen the projects all the UAD plugins go back to default...I contact UAD but they have no solutions right now
• Audio Cleaning Lab

  One answer, on 2/2/2024

  RE: [Solved] New Projects Folder
  I found a solution. I edited the install.cfg file in the root folder of the application. There was a reference to this: UserDataPath=%USERPROFILE%\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I changed it to UserDataPath=F:\Magix
• ACID

  One answer, on 7/20/2024

  [Solved] Vita Power Guitar Plugin
  I recently started working with ACID since I wanted to create some rock music of my own. I wanted to use the Metal Guitar from Vita's Power Guitar plugin, but I only have about one octave available before it starts creating fret slides instead of
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks
• Photostory

  5 answers, most recent on 1/27/2025

  RE: [Solved] adding photo's
  @LJ-Kearney Hi Which version and patch version of Photostory are you using - see under Help, About... to get this information ? . . . . adding photos on story wall .... when i add photo's it adds before the last photo? is there a setting that
• Movie Studio

  2 answers, most recent on 4/22/2026

  RE: Video Deluxe | screen gets stuck to where I can't reposition it.
  @Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into
• SOUND FORGE

  One answer, on 1/15/2026

  RE: VU monitoring of record levels while muting monitoring of recording
  Hi @Paul-McKinney, "View> Record Options"The Sound Forge 'Record' UI was changed in SF-11 and basically remains.FWIW, the 'Remote record' feature was removed at some point after Magix's acquisition, but was brought back on a subsequent build.
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Thanks, you need to change the access to 'Anyone with this link' 👍
• SOUND FORGE

  16 answers, most recent on 3/21/2025

  RE: not saving to mp3 files
  fixed the crashing problem and changing Options> Preferences> Internal> ("Activate legacy MP3 plug-in" (Change FALSE to TRUE) seems to have fixed the issue of saving as/to mp3 files. We'll see how it goes and I'll report back.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Are you trying to enter a different e-mail address compared to your registered e-mail? This is not possible. If you want to change your e-mail address, please visit Magix.com, log into your customer account and change the e-mail in the
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Iris-Willis Thanks, you need to change the permission to 'Anyone with this link' 👍
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  [Solved] Sound Forge Pro 18 - can't change bit depth to 32
  I am using the latest Sound Forge 18 Pro on (18.0.0 build 21) Windows 11Whenever I take a wav file and try to set the bit depth to 32 (or 32 float) with the Pow-R dialog, the file gets messed up (all audio jumps to 100% volume).  If I look in the
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec I'll also assume that all these pictures are on your actual hard drive and you are not accessing them via Onedrive or anything like that. In Program settings, check your graphics acceleration and change these settings to determine if
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid, I learnt this trick using Video Studio (VS). For some reason, the program would not change the project settings if a mov file was initially dragged to the timeline. But if you change the extension from mov to mp4, VS would then generate a
• SOUND FORGE

  5 answers, most recent on 5/28/2024

  [Solved] SF Pro 17 - Cannot save changes when using Tools repair option
  Any help much appreciated. One of my favourite tools will not work properly. Using SF Pro v17 to record some of my old vinyl, saving in flac format, 24 bit. Then using repair option to manually remove random clicks in the recording, using
• Music Maker

  4 answers, most recent on 5/6/2024

  [Solved] loops unlimited not working
  I was subscribed to loops unlimited and my card details changed during that month so my subscription charge failed for the second month and I was locked out of loops unlimited. I changed the payment details and paid the £14.99 and my account went to
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b The steps you need to do were already mentioned by @CubeAce Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Gid Hi, I was going to mention that as you had brought it up. As far as I know, the programs are supposed to detect the format of the first video clip and propose a change to the project settings. For the AR, that doesn't work. I think that we
• Web Designer

  11 answers, most recent on 3/24/2024

  RE: [Solved] Language upload problems
  @Ian-Hamilton Hi Apologies for the delay in replying, I suspect that the language setting for the web site on the sites 'project file' has become 'corrupted' to Polish. Try the following to reset the language: Load the project into Web
• Samplitude

  7 answers, most recent on 12/16/2024

  RE: [Closed] Hardware Controller Mapping
  @martin-leisborn You obviously need to change the MIDI notes your drum set sends to Samplitude. The virtual instruments simply play the notes they receive and the drums are premapped. Please check the manual of your e-drum on how to change it's
• Samplitude

  2 answers, most recent on 1/4/2024

  [Solved] Bad Sound
  I am using Windows 10 and have Realtech speakers on my HP laptop. On the initial install the speakers were working fine. On going to the program MAGIX, and doing what the intro video showed and changing the speaker function I started getting