• ACID

  52 answers, most recent on 2/20/2025

  RE: Frequently Asked Questions
  @Michael-Kirk Sony shut down the old registration servers, so old installers from the disc will likely no longer work. Try to visit Magix.com, login with your old Sony login credentials (e-mail and password) and download the Acid 8 installers from
• SOUND FORGE

  9 answers, most recent on 7/1/2024

  RE: Sound Forge Pro 11
  HI @Greg-Gardner9450, are you using the same email address you use to login to your Magix My Products account .Otherwise confirm you have installed the same version you purchased. i.e., Audio Studio 11 or Pro 11. The activation serials are not
• Music Maker

  3 answers, most recent on 7/23/2024

  [Solved] change the BPM mid track not working 2024 version and 2025.
  I got the problem wit the new versions 2023,2024,2025. Why they take that away ? Anyone help us pls i have yesterday bought the new version 2025 i have upgrade it from 2021 version to 2025 now everything is chanced and i can not use it anymore the
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  @Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at
• ACID

  10 answers, most recent on 11/29/2023

  RE: Main studio computer died, have v 7.x - can't find serial
  @Jack-Millz If you registered your software with Sony your user account should have been transferred to Magix. Visit Magix.com and login with your old Sony login credentials. You should find your registered products and serial numbers in your
• Xara Designer Pro

  4 answers, most recent on 3/3/2025

  RE: Invoices
  ALREADY PAID - Is there another link that need to start using?? I can access my account fine just cannot see relevant informationI know but this is on my account and when I login I have got to this link to access my account
• Movie Studio

  2 answers, most recent on 9/28/2024

  RE: video deluxe deluxe 2025 premium /movie studio 2025 suite.
  @renita-m Hallo Renita, You can find your P3-serial number in My Account / My Products. Do the following: go to: https://www.magix.com/us/support/my-service-center/ (login required) click on: My Products now find the program for which you want to
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  I try to activate version 15 of Sound Forge again on different Pc. i have deactivate 2 pc. seriial code and email is correct when login.what can i do? can you help to clear my record so that i could register again?  
• SOUND FORGE

  One answer, on 11/28/2025

  RE: I have soundforce Audio CD 13 but no Serial number.
  @Brad-Pearson Sound Forge is not a music creation software. It's for editing audio files, so you can, for example, record speech with a microphone and cut out parts of the speech and boost the volume, or record old vinyls and try to reduce noise and
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas Interestingly, it seems my version of Music Maker 2020 (the version before 2021) seems to connect fine to the Magix in-app-store. I logged out, reset the program settings and can login back as usual. That's odd.
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  @JANET-NICOLAS HI, I looked at the Magix hub, but it seemed very limited. Definitely take another look under Magix Hub. Login with your Magix account credentials. There are thousands of songs under Stock Media. If it shows Video, then switch to
• SOUND FORGE

  10 answers, most recent on 2/20/2024

  RE: Audio studio 17 serial number not working
  @Jason-Bottomley Then you're entering the serial number incorrectly. You can find your correct serial number in your customer account at Magix.com. Simply login with your e-mail and password and look under My Products.
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 The pages you are looking for including the login are on the Magix product site, not here. Registration of products is separate from this forum and email correspondence should have been kept safe for future reference with Magix
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi . . . . i don't see an " my products tab " at the top of the page . . . . You missed the first instruction in my previous comment ie: Login to your account at magix.com, Account icon is top right of the home page, using the
• ACID

  One answer, on 5/8/2024

  RE: re-activating ACID Pro 5 .
  @Carol-Brown You download the installer from your customer account at Magix.com and install the software. That should work, if you registered the software in the past with Sony. Simply use your old Sony login credentials at Magix.com. Old installers
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas, @Vio Hi . . . . the activation/store-backend for products like 2021 appears to be gone and leaving the SW crippled for all future to come. . . . The software has not been 'crippled' or 'disabled' by Magix, versions going back 10 years
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: Is Movie Studio 2025 Platinum a stand alone program or an upgrade?
  @Eric-Elliott The upgrade is always the full, standalone version for a reduced price because you already have an older version registered to your customer account. If no old version is registered you usually can't even buy the upgrade. Simply try to
• Music Maker

  One answer, on 12/9/2023

  RE: How can I install the Magix Music Maker 2015 Premium now?
  @Miva You can download your version 2015 from your customer account at Magix.com. Simply login and look under "My Products".
• Music Maker

  One answer, on 3/30/2024

  RE: Using my purchase on different PCs
  @Brian-Toone The current version of Music Maker is only bound to your customer account at Magix.com. So, you can simply install it on a computer and login after the start of the program. Other Magix software works differently and can only be
• Movie Studio

  3 answers, most recent on 3/25/2023

  RE: [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  @michael-s3379 Hi Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is
• Other products

  3 answers, most recent on 9/4/2025

  RE: CD Architect 5.2 dilemma
  @Richard-Schoener All user accounts registered during the Sony days were transferred to Magix. So if you visit Magix.com and login using your old Sony login credentials you should be able to access all your old programs and licenses. As far as I
• SOUND FORGE

  One answer, on 11/27/2023

  Sound Forge 17 pro will not download
  I tried to buy Sound Forge 17 pro to update my Sound Forge 17. I was able to login into MAGIX to do that. On Monday 27, I was able to login to MAGIX and filled out the buying form where it took my credit card. But then I was unable to download the
• Off topic

  One answer, on 2/20/2024

  RE: how to change e-mail address
  @dianne-b You might be able to login in your customer account at Magix.com, in case it was already created. Use your incorrect e-mail address and password to do so. You can change the e-mail in the account settings.
• Music Maker

  3 answers, most recent on 8/13/2024

  RE: Restore purchases
  @cayden-brown You can download all Soundpools at Producerplanet.com. Simply login with your Magix customer e-mail and password and look under 'My Products'. In case you downloaded the 2025 demo version, this version no longer has a Free Edition, so