• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Samplitude

  One answer, on 1/23/2024

  RE: [Solved] Ativar plug-ins
  @Marcelo-GonalvesVargas Por favor, verifique seu e-mail de confirmação do pedido para obter números de série adicionais e visite o site da Izotope e crie uma conta de cliente.  Registre seu número de série lá, baixe e instale o software.     Please
• Video Easy

  One answer, on 9/16/2025

  Ultimate Deluxe Video Activation and License Number
  Anglais   Hello, I'm getting back to you regarding the upgrade I paid for on the evening of September 13th for 59.90 euros, for the ultimate deluxe video version. I still haven't received my order confirmation and order number in my email: Removed
• Rescue Your Videotapes!

  7 answers, most recent on 12/2/2025

  RE: DRIVER DOWNLOAD
  @jonathan-m Hi I have removed the serial number you posted, this is a public forum, so please do not post any confidential information, this includes order numbers and contact information. Unfortunately given the serial number begins with P-, if you
• Other products

  One answer, on 9/30/2024

  cancel order for simply create music
  I have been trying to cancel this subscription, and still it keeps trying to charge me. Please advise how to cancel this, before I'm charged again. Thanks
• Movie Studio

  11 answers, most recent on 11/4/2024

  RE: movie studio 2025 suite - sound missing on clips
  @spuddy13 Hi Brian . . . . i think i messed up somewhere a few times . . . . Much more likely, and I have occasionally experienced this, is that the mouse action is in the wrong mode. I use the keyboard shortcuts for Single object, Single track, and
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  But I didn't receive an order confirmation, or I wouldn't be wasting so much of my time, and a bit of yours
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Ross-Abas Your posts have been hidden since this is the forum for Magix Video products and you are asking about Sound Forge! Please create a post in the Audio area of the forums in order to receive help from other users. Also, please specify
• Movie Studio

  7 answers, most recent on 7/11/2024

  RE: File sorting
  @me_again Hi, Do the orig files in your folder have the orig date & time included in their properties? Modified dates? If they do go to the Import window & change the order to Changed, Mine shows this vid was 'changed' at 10,28 which is
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Movie Studio

  7 answers, most recent on 7/11/2024

  RE: File sorting
  @me_again 👍 If you change that in the Details option & then change to Thumbnails they should stay in that order .
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  Thank you for all your feedback. I have ordered a further 8GBDDR ram hopefully this will help the issue.
• Movie Studio

  4 answers, most recent on 6/28/2025

  RE: placing clips on timeline by date
  @Greg123 Hi, one option if Magix Movie Studio (MMS) doesn't sort your files correctly is to open the Windows folder they're in, Windows has much more options for sorting files, sort your files so they're correctly ordered, select all & rename
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  Yes, thanks. I just received their order receipt with full details. I wouldn't call myself a dissatisfied customer, at all. Support here is swift and thorough. Apparently, it is my machine with the problem
• Movie Studio

  2 answers, most recent on 4/11/2024

  RE: [Solved] needing a Serial number for my Purchase
  @Bobby-Williams Hi and welcome to the forum - albeit the wrong one. This is a public forum - never post Order numbers, Customer ID in a forum, you may lose control of your product. . . . . STUDIO 17  . . . . Vegas products, with the exception of
• Rescue Your Videotapes!

  One answer, on 11/23/2025

  RE: Program for Windows 7 64 bit
  @henrik-j Hi and welcome to the user to user forums, so not anywhere you can order a program from. There are no staff available for such purposes on these forums. Even if they were, it is not likely Magix would sell out of date and therefore
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio No Magix staff are present here so if you want a refund you need to email full details of your order and a refund request to infoservice@magix.net. Jeff
• Other products

  One answer, on 7/27/2024

  RE: Unable to access Loopz Unlimited
  @DigitalChaos I suspect Loops Unlimited needs a separate voucher number which you need to redeem first. Please check the order confirmation e-mail thoroughly for details.
• Movie Studio

  18 answers, most recent on 9/2/2024

  RE: [Solved] How to have Multiple Effects Masks on one 'Effect'.
  @robertkjr  Duplicate your object track (video/picture), Add a blur to one object. Place two masks from Templates - Layer masks in between the duplicates objects. Position masks as needed using Size/Position/Rotation. The order of the objects on
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Confidential data, like order or serial numbers, should never be posted here. Hence, I have changed the title of your thread. Please state exactly which version of Photostory you have purchased, whether it is Photostory deluxe 2026 or
• Music Maker

  4 answers, most recent on 2/10/2025

  RE: coming up with errors
  @Curtis-Harmon Your question would perhaps have been better put into a new thread but, in order to help you, please post either a screenshot of the message you see or, at least, the full wording of it. JeffForum Moderator EDIT: to add, since you've
• ACID

  One answer, on 5/13/2024

  RE: How to activate Celemony melodyne software.
  @Eddie-Laney All serial number should be listed in your order confirmation e-mail.
• Other products

  One answer, on 4/13/2024

  De-register a serial in order to transfer it to a new user
  Can you De-register a serial for AUDIO PLUGIN UNION - coreFX VolumeFormer in order to transfer it to a new user? If it’s possible, how is it done? What would that cost?
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range