• Off topic

  One answer, on 10/15/2023

  RE: Kahteen kertaan maksamamme laskunne
  @Jorma-Korkalo Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data like customer number, invoice number etc. should never be posted here. Hence I have edited your post to remove those details. Please
• Movie Studio

  7 answers, most recent on 12/19/2024

  RE: Video Scopes
  @browj2 @Kevin-Ward Hi John. I had overlooked New Blue Colorfast but checked mine including trying to get the slider positioning as close to your settings as you show them as possible and it's working. I have never had any problems with any New Blue
• Movie Studio

  10 answers, most recent on 4/2/2024

  RE: Movie Studio Not Same as Vegas Studio?
  @Brij-Bharadwaj Just for the sake of being absolutely correct: Magix is the company. They own and manufacture both the Magix Movie Studio line of products (formerly called Magix Movie Edit Pro) and Video Pro X. Following the purchase several years
• Off topic

  6 answers, most recent on 7/19/2023

  RE: Trying to purchase from Magix's email for 'Unspecified Product'
  @Rickie-McComb  This doesn't sound like gift cards but some kind of prepaid debit cards. And it sounds like the Magix store accepted one but not both cards at the same time. So if I understood you correctly, the problem isn't your prepaid debit
• Web Designer

  One answer, on 6/7/2023

  Credit Card information removed?
  Hello, I was going to buy another year for my website which is set to renew on the 10th.But, I have changed my mind and want to remove my credit card payment info.The only option I am seeing to do this is to contact support and wait 2 days.Is there
• Video Pro X

  4 answers, most recent on 9/15/2023

  RE: The Video Pro x15 fully support codecs Sony Alpha 6700?
  @Tom-Gor Hi and welcome to the user to user forums. When dealing with proprietary camera file types it is often best to edit with the manufactures free supplied software. [link] While the file may play or need an additional payment for a particular
• Movie Studio

  3 answers, most recent on 6/30/2022

  RE: [Solved] I was double charged after my bank reopened my card again??
  @Antonio-Alagar Hi, and welcome to the user to user forums. As such there are no Magix staff present to see or handle this request. Personally if the bank originally caused a problem, the problem is still being caused at their end and I would get in
• Web Designer

  3 answers, most recent on 5/30/2022

  [Solved] Stuck in mid-payment
  I've just been updating my renewal service and upgrading Web Designer to v19. All went well until my credit card payment of $39.99 was being processed. The words 'Unexpected exception' came up, and the three black lines that indicate 'something
• Other products

  4 answers, most recent on 7/8/2021

  RE: [Solved] Why is the payment uncussessful?
  I now know why my payment was not succsessful its because my magix account still has the olde bank card that is no longer avalable it was disabled ages ago how can I change my bank details?
• Other products

  4 answers, most recent on 7/8/2021

  [Solved] Why is the payment uncussessful?
  So I would like to buy a soundpool but the payment was unsucsessful eventhough I had the money in the bank already so I went to retry and it just keeps saying payment unsucsessful. why is it saying that over and over again please help I was trying
• Music Maker

  7 answers, most recent on 1/14/2022

  [Solved] Unlimited Loops
  I every month i pay for the unlimited loops but they are not working, can you tell me WHY if they are not working with in the next week i will stop the payment for the unlimited loops. Because why should i pay for something that is not working.
• Other products

  One answer, on 6/4/2021

  [Solved] Confirmation e-mail not received
  I bought vegas pro a week ago, and so far I haven't received the payment confirmation email, the payment was made through the pix and the amount was discounted on the same day. I would like to know what the procedure would be to get the serial key.
• Music Maker

  3 answers, most recent on 5/16/2021

  RE: [Solved] Cannot save as MP3
  @ScoobyRay Since you now have version 29.0.6.38, that is actually Music Maker 2021. When you chose to update (not upgrade) your 2020 version to 2021, (assuming you did not pay to make the change) the update gave you the Free variant of MM, and it
• ACID

  2 answers, most recent on 4/16/2021

  [Solved] Licence Ownership Duration
  Hi, I wanted to ask what are the terms for the duration of ownership for the licence, for example with FL Studio the product is purchased once and then the owner has ownership for life, what are the terms for Acid Pro 10? Would you have to purchase
• Music Maker

  2 answers, most recent on 4/6/2021

  RE: [Solved] I can not make a purchase, with a new coupon or credit card. to export
  @Nathen-Simms You can also export as WAV and use an extral WAV to MP3 encoder. If you cannot pay with your coupon or credit card it is likely that the coupon cannot be used for this feature and your credit card company doesn't support certain
• Music Maker

  2 answers, most recent on 3/7/2021

  [Solved] Upgrade not registered even after payment successful and email receipt
  So i have dug a little further and found some weird stuff..... i have a purchase order email confirming my upgrade to magix music maker premium 2021.... however when i sign into the magix website in order to find the SN... the only SN it is offering
• ACID

  4 answers, most recent on 2/7/2021

  RE: [Solved] Trying to place an order to upgrade my ACID Pro license
  @XavierFlix Welcome to the Magix user to user forums, so not a contact for any Magix staff and it is not our system. You need to email infoservice@magix.net and ask for their help. The most common reason for payment failure is because all
• Music Maker

  3 answers, most recent on 12/22/2020

  RE: [Solved] Commercial Fee
  @Peebo-Mondia Welcome to the Magix user to user forums. If you mean is there a single payment a user can make in order to have all content Commercial Royalty Free then the answer is No. It is necessary to buy a separate commercial licence for each
• Music Maker

  8 answers, most recent on 2/25/2026

  RE: [Solved] I want to change my payment method
  @Ben-Freeman i think that when you are about to pay, you change the payment method and thus the credit card. Did you try this? John CB
• Music Maker

  8 answers, most recent on 2/25/2026

  [Solved] I want to change my payment method
  I want to change my method of payment. How do I do that?
• ACID

  7 answers, most recent on 11/16/2020

  [Solved] No Confirmation Email
  Hi,I purchased Sony Acid Music Studio 11 from your website last night but did not receive a download link or confirmation email? I have checked my junk email and there is no link there eitherI can see that payment is pending to come out of my bank
• Music Maker

  4 answers, most recent on 8/19/2020

  [Solved] Issues when trying to add soundpools from my hard drive
  Every time I try to add a new soundpool by clicking on the "Add new soundpools..." and then adding the soundpool on my hard drive the music maker pops up a bubble leading me to the payment plan for unlimited loops. How do I add these soundpools that
• Other products

  15 answers, most recent on 6/5/2020

  [Solved] Confirm my subscription and how to install Power suite on another PC
  I am confused regarding my subscription! I renewed my subscription of £29.99 in February 2020 as I have done for the past few years. Unfortunately there was some mix up and my PayPal account was debited twice, apparently under different contract
• Off topic

  2 answers, most recent on 5/5/2020

  RE: [Solved] Changing Card Details (Magix- loop Unlimited)
  @Jonathan-Gonzales: Just click on your email address on the top right of the program window. The start dialog opens with preselected MAGIX account tab. On the top there should be a button let you manage your subscriptions - there you can change your