• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Rick, I'll try resetting the cache tonight when I go home (I only have 18 Pro on my home editing PC) and see if that works. I'm not majorly comfortable editing the registry, so if it comes to it, I'll reboot to solve the problem each time it
• Video Pro X

  5 answers, most recent on 5/22/2025

  RE: [Solved] Upgrading from Movie Edit Pro to Video Pro X (16)
  @Operaman Hi, First off, did you download and install all of the additional content that comes with the program? It is about the same as what you had with MEP if you downloaded and installed everything, except that with VPX, you get the commercial
• ACID

  4 answers, most recent on 2/29/2024

  RE: [Solved] vst plugins
  Hi SP, Thank you for your help!!! I just resolved the issue. For some reason the fx chain box was hidden underneath the mixing console??? I was unable to see them until I moved the console. Thank you again so much!!! Brian
• Off topic

  One answer, on 5/17/2025

  [Solved] How practical is keeping your editing machine Offline?
  Hi Gang I did quite a bit of editing on older Mac Desktops (and) PC's 20 years ago. Not everyone will agree here, but I found (as long as the applications were all up to date), the main editing machine, (offline), never became vulnerable to slow
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Music Maker

  4 answers, most recent on 7/30/2024

  RE: [Solved] I purchased Music maker 2025 premium vide Order .No. of the product.
  @ANIL-BAXY These are public forums and not any contact for any Magix staff. As such, confidential personal data, like order numbers or serial keys should never be posted here. Hence I have edited your post to remove these. Based on the information I
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  While MEP should be working, have you tried the latest VDL trial and see if you get the same issues?
• Samplitude

  2 answers, most recent on 3/11/2025

  [Solved] Help! MIDI tracks are linked together and I need to un-link them
  I was recording a MIDI track just now, had the track I was working on set to Solo, so I didn't notice that another MIDI track (several rows down, where I couldn't see it on my screen) had been left armed the last time I was working on this song. The
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi . . . . Please note that the color in the Text selection box is MUCH REDDER than it looks here. . . . color in the screenshots, as you see, is what I see see in Irfanview and Photoshop . . . . Does this mean you see the colour issue only
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Thanks for the comments. It's good to know it's not just me. As suggested, I'll put in a request to technical support to see if they can sort the issue out.
• Music Maker

  3 answers, most recent on 2/8/2024

  [Solved] Templates
  Hi, I am using Music Maker 2024 premium. I see some templates like, Video Effects and Visuals. How are these used in Music Maker? I have tried to find tutorials on YouTube but I can't find anything. Thanks!
• Video Pro X

  9 answers, most recent on 6/26/2025

  [Solved] Difficulty Downloading Content Pack- Video Pro X17
  I'm having difficulty downloading the Content Pack(s) in the Help Menu of VPX17. I entered the G- code from my purchase confirmation letter, hit continue, then the dialog box went away. Something had said to look for your download in the Store and
• Photostory

  9 answers, most recent on 7/28/2024

  RE: [Solved] Added text settings
  @donjen33 Hi Create the first text, then switch to Timeline mode if you are in Storyboard mode, select the text object then holding down the Ctrl key, drag the text object to the right, see video below, this will duplicate the text object which you
• Music Maker

  4 answers, most recent on 12/8/2023

  [Solved] Recently Purchased the Humble Bundle package that gives coupons
  I do not know how to close or delete forum posts. If someone knows how and sees this please comment it.
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?
• Movie Studio

  7 answers, most recent on 7/5/2025

  [Solved] Selected Aspect Ratio Not Exporting
  Hello, I am a little new with this program and I thought I had a good understand until I realized my videos aren't exporting the selected frame rates and "Video Settings" that I select at the starting of a new project. All my videos that I import
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 - you should see your licenses in your MAGIX-Account under "Products" and therein see the activations made so far. Also you can deactivate activations to get a free "slot" for your new installation. But be careful, you can delete
• Movie Studio

  5 answers, most recent on 10/18/2023

  RE: [Solved] Plantage constant
  @L.E Hi. We don't see many queries about Quadro cards in general but looking at the card specs and drivers I don't see any reason why it shouldn't be working. I do see there is a choice of two drivers. Are you on the latest released driver and which
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob @johnebaker Sorry. I just didn't see it in the first posted video from badbob. Ray.
• Music Maker

  One answer, on 5/27/2026

  Not Able to See Soundpools in the Store
  I seem to be having issues properly synching with the store. When I go to the store while in Music Maker and select the soundpools category, nothing comes up. I only get a message saying that "No items matching this selection are available for
• Music Maker

  3 answers, most recent on 6/17/2024

  [Solved] Problem with purchased sound pools
  when I go to the Store in music maker it shows I purchased 3 soundpools (SEE IMAGE ATTACHED) (commercial license)but in loops they are greyed out and says no loops?? A. How to fix this? B.Why does this happen? Note: Not happening on all of the ones