• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Solved] Crash Log does not open
  @Can-Dive, @browj2 Hi, It is absolutely correct that when you click on Display crash log the log file is not opened. As far as I know this button has not worked for a long time. You can get around this by not clicking on Send crash log... but going
• Movie Studio

  9 answers, most recent on 10/24/2025

  [Solved] Movie Sudio 2025 developed a strange behaviour
  Greetings, MS2025 is starting to annoy me. For the past couple of weeks or so I've been editing some of my nieces GoPro MOVs (I think - Cineform anyway) videos. This has been going well with no real hassle except for some stange reason occasionally
• Music Maker

  4 answers, most recent on 12/23/2025

  RE: [Solved] System requirements for 2026
  @Michael-Hopcroft Hi . . . . Windows 11 Pro. . . . My system is not reacting quickly, so I probably need a tune-up. . . . . Are you logging in to the computer with a local user account or a Microsoft account? If a Microsoft account, then is the
• Music Maker

  2 answers, most recent on 5/13/2024

  RE: [Solved] Music Maker Free version Installation
  @Manesh-Appukkuttan Hi MM Free cannot be installed via SCCM, you will need you will need a network (number of seats) licence and licence manager software installed on a server to manage the said number of seats. Assuming this is for an educational
• Sequoia

  3 answers, most recent on 2/14/2024

  RE: [Solved] Trial already expired
  This often happens when the TRIAL license is suppressed by certain right settings. There is a simple solution for this, which Support will be happy to send you by email. Please contact them via proservice@magix.net With kind regards Your MAGIX Pro
• SOUND FORGE

  6 answers, most recent on 4/25/2024

  RE: [Solved] Sound Forge Audio Studio 17 - won't open on Dell Laptop Windows 11
  @JULIAN-FLETCHER Try holding CTRL and SHIFT and double clicking on the program icon to start Sound Forge. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Maybe it will work
• Movie Studio

  One answer, on 2/5/2024

  RE: [Solved] iMac
  @Bengt-Andersson Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, ALL current Magix software is Windows only so there is nothing else that works under iOS. Unless you are prepared to also install
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  [Solved] Missing DLL for Sound Forge Pro installer
  I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX
• Rescue Your Videotapes!

  4 answers, most recent on 4/6/2025

  [Solved] Activating MPEG2?
  Have had this program installed for long time. But when i wanted to use it now. This message shows up, and it is not possible to move on and record. I have not seen this before. And i am "administrator" on my computer. How do i solve this
• Music Maker

  2 answers, most recent on 4/28/2024

  RE: [Solved] I need to update my payment card details
  @Tony-Savage You might need to contact sales support if you cannot enter a new card number during the checkout. The address is Infoservice@magix.net
• Movie Studio

  3 answers, most recent on 6/4/2026

  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1 & if anyone has it I would also like to download the original MAGIX Edit Pro 11. Thank you
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.
• Other products

  2 answers, most recent on 5/31/2024

  [Solved] Problème d'activation (relance)
  Je vient suite à mon précédent poste ! infoservice@magix.net ne ma pas répondu celà fait déjà une demi journée ! J'ai vraiment besoin d'aide suite au message "Vous avez atteint le nombre maximal de tentatives d'activation, une tentative
• Samplitude

  2 answers, most recent on 10/27/2025

  [Solved] No puedo editar MIDI
  Hola, tengo Magix samplitude studio 2019. De repente mi editor MIDI no me deja editar las notas MIDI, ni alargarlas ni marcar cuanto quiero que duren. Con el Draw Pencil solo me deja poner una nota corta, como si editar en una batería y no en un
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: [Solved] Movie Sudio 2025 developed a strange behaviour
  @johnebaker Greetings John, I've installed the Emergency Windows Update (KB5070773) (26200.6901) which ostensibly is to fix a problem with no USB in Windows recovery mode. After an hour of editing with the Cineform clip there have been no black
• Music Maker

  2 answers, most recent on 12/16/2024

  [Solved] How do I get my playback marker to start from where I postion it?
  My playhead use to playback wherever I placed it. Now everytime I click it just starts from the beginning all over again. I can't edit this way and it is annoying. My software version is 33.1.0.16 (magix music maker 25 premium) installed on windows
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  The password is incorrect and I need access to the old email to retrieve a new password @Angela-Prosser, in that case you will have to contact Magix support. Sorry to say, a response may take 'a while' due to the restructuring of Magix and the
• Movie Studio

  2 answers, most recent on 5/23/2026

  Crystal Ball Gazing
  Now that Vegas is with BorisFX and Magix has confirmed future updates to VDL and ProX, I have some questions about Magix's future. 1) Has anybody seen any signs of improved support? 2) What will take the place of Vegas stabilization in VDL and ProX?
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: [Solved] Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• ACID

  3 answers, most recent on 8/30/2025

  [Solved] Acid Music Studio 10 - Cannot Register on New PC
  Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Download from Cloud Import Fails
  @tomtomsnare Hi, Did you look in the location where the files actually go to: C:\Documents\MAGIX\Video deluxe 2026 Plus\MAGIX Content or something similar with your program\\MAGIX Content? In VDL/VPX, there is a problem with the Import/Magix
• Samplitude

  8 answers, most recent on 8/7/2024

  RE: [Solved] No Signal through Visualization
  @Phil-Thompson Nvidia is the sound output via your graphics card. Don't use that. Realtek is the better option, this is the sound device in your computer. Yes, try ASIO4ALL. The newest version just released a while ago. Magix Low Latency is many