• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @PETER-SMITH1397 Hi . . . . . can't get the MPEG_4 Activation to work . . . . . Is this the HEVC / h.265 codec activation message that pops up on first import of a HEVC/h.265 encoded video MP4 file? If so your Antivirus program may be blocking the
• Movie Studio

  3 answers, most recent on 5/19/2023

  RE: [Solved] MOVIE STUDIO KEEPS LOOPING ASKING FOR SERIALNUMBER!!!!!!!!
  i have attach the product screenshot from my account and the pop I get when opening Vegas Pro. I enter the serial number and it will say vegas has to restart to update and instead of opening vegas pro it keeps going to this screen. I tried
• Video Pro X

  68 answers, most recent on 3/27/2024

  RE: codec cost
  @johnebaker Hi John, The UHD 4K 4:2:2 10bit 150Mbps is long GOP not an all-intra file which made me surprised when the requirement for the AVCIntra Encoder Upgrade popped up.
• Movie Studio

  3 answers, most recent on 9/10/2024

  RE: Trouble installing
  @Deanna-Harrison Hello Deanna, Today I installed the latest version Photostory 2025. I also got a similar pop up with the text: abort, try again or ignore. I deleted all Updater processes via task manager / processes. These are recreated if
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin The video can be played from the Import tab, hover over the thumnail #& a play/trim/import pop-up will show, so it would show in the preview window as in your pic if played, But the odd thing is - top right it says 8.00 mins, this is
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Iris-Willis Hi, there might be an option on your phone to turn the HEIF/HEIC off, it'll produce .jpegs then, (I'm guessing as I have a Samsung). I've used GIMP for many yrs, which is a free photo editor. Simply drag in the HEIC, it'll ask if you
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
   @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Believe me, I've looked. 👿   What would be really useful is for
• Movie Studio

  2 answers, most recent on 2/24/2023

  [Solved] Popup Adverts
  How does one stop the pop up adverts that keep appearing in the bottom right hand corner of my screen whenever I turn on my computer? They are easily closed but they are an unnecessary irritation. None of my other software behaves like this and it
• Movie Studio

  2 answers, most recent on 2/17/2023

  RE: [Solved] Turn off Advertisements
  @Steve-Summerlin Greetings and welcome to the Forum. Here we have lots of answers to most common (and some uncommon) problems and your question is one of the common ones. A quick search brought this one to the fore
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  Dear user, I cannot understand your problem for which you have contacted support.What is your problem? Sorry I was so unclear. John has helped me solve one problem. The other is that I have "missing files". Not in the Timeline, but when I try to
• SOUND FORGE

  4 answers, most recent on 11/29/2025

  RE: "RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup
  The insistent Update pop up every time I close Sound Forge Audio Studio 15 has been an annoyance for years.Today I found the way to stop it. (CHAT GPT found it.) Disable Service_rel_u_x64_vc16.exe Rename this file to 'disabled' "C:\Program
• SOUND FORGE

  3 answers, most recent on 5/18/2025

  RE: Sound Forge Pro Ver 15.0
  @Peter-Hogarth Are write permissions enabled on your Mac storage? I don't use a Mac, but this is what Google says: Select the shared folder in the Finder. Go to File > Get Info or press Command-I. Expand the "Sharing & Permissions" section
• Other products

  One answer, on 1/30/2024

  RE: [Closed] Vegas 21 don't work with my camera. I am shocked!
  @Uzytkownik-Vegasa Gday, you've posted in the wrong forum. Pop over to the Vegas forum on this link: https://www.vegascreativesoftware.info/us/vegas-pro-forum/
• Audio Cleaning Lab

  4 answers, most recent on 1/5/2024

  RE: ACL 4, trouble with recordings, getting distorted sound
  The only Audio input choice I have is Microphone 2 - USB audio CODEC. This device popped up when I plugged in my Parasound Zphono USB unit.
• Movie Studio

  10 answers, most recent on 12/24/2024

  RE: Click to navigate in timeline
  @Mark-Woodson Hi Mark. No, this is not even the Vegas forums which still exists. The link to that set of forums can be found at the very bottom of this page. It's just that the Vegas development team dropped Vegas Studio from their product line and
• Video Pro X

  20 answers, most recent on 3/20/2024

  RE: ASIO drivers and audio handling in general.
  @CubeAce Hi Ray, Spot on. When I started editing a real project, a message popped up that the system was overloaded or something like that and it was switching to the wave driver. So, the problem remains. John CB
• SOUND FORGE

  2 answers, most recent on 11/29/2023

  Mouth Clicks & Pops
  Been with Sony for yrs, then Magix. Up to 15 pro. Really didn't do anything more than audio for internet radio in the old days. New work demands higher quality. Editing pops and clicks by hand is extremely time consuming and tedious. Desperate to
• Music Maker

  9 answers, most recent on 3/15/2024

  RE: Why do I keep getting this Annoying notification? PLEASE SEE PIC
  When I boot up my computer, I always get an annoying pop-up on the right side of my screen asking me to upgrade the SoundForge program with new features I don't want or need. This is invasive and annoying. How can I stop this?
• Movie Studio

  5 answers, most recent on 9/7/2024

  Error code: CopyToAdapter keeps popping up. I can't find a fix.
  Every time I try to export my 11:51 minute video, it fails when it comes to the first short video. The video is an MP4 file, just like all of my other files and videos, and it keeps saying: "Error: copytoadapter" whenever it comes to that video in
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x No... "Travel Maps" is just an annoying spammy gimmick, which 99.999% of video editors have absolutely no use for! Lol No, it is not a spammy gimmick. You obviously have no clue about what it does or how to use it. I use it with most of
• SOUND FORGE

  2 answers, most recent on 12/28/2022

  [Solved] Stuck at 44.1
  Hey all, Hope I can get some help with this. I am helping install a a new self serve VO PC. The idea is people can just walk up, open SounfForge 14 and record their VOs save to a network drive close SF and walk away. The old PC seemed to be stuck on
• Music Maker

  4 answers, most recent on 2/18/2023

  [Solved] latest update of Music maker causing sound issues
  Hi, I have 2019 Premium Edition license of Music Maker.I have had free updates over the years. A few days ago I did a free update that was available. After update my MM now has a weird static sound when ever I play any instrument, loop or
• Movie Studio

  9 answers, most recent on 2/2/2023

  [Solved] Does proDad Mercalli have an Aged Film Plug In?
  Hi Gang I noticed a 'Pop Up for' proDad at reduced price? Does proDad have a genuine 'Old Age Plug In' (not an overlay)? Is it possible to purchase/install a 'proDad Plug In' package and use it in MEP2016, or do proDad Mercalli plug ins only work in
• Photostory

  20 answers, most recent on 9/23/2024

  RE: Auto startup
  Hi John. I can't see that I have Magix Cloud import/Update Notifier. There's an Update Online option in the Help section but that's all. Strangely enough, the last two times I started my laptop neither Photostory nor the pop-up ad appeared on