• Movie Studio

  2 answers, most recent on 8/17/2024

  [Solved] Beginner's (probably) daft question
  I'm trying to start with MS and have read the manual and watched a number of tutorial videos. My question/problem is that although I can import my video clips and download them into the main project/preview window, the Timeline and Storyboard
• Off topic

  162 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b Jesse, an email address Magix was using recently for licencing issues was infoservice@magix.net. I don't know if that is still working, but it is worth a try. Provide as many details as you can eg email addresses used, exact program
• Movie Studio

  6 answers, most recent on 5/20/2025

  RE: Imported file cuts existing object on timeline
  Thanks John. That makes perfect sense because I've been working on sizing and positioning my video content. So I've been entering a lot of numbers. My mouse may have been over the Insert Mode icon without even noticing, but when I looked, #1 was
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Music Maker

  6 answers, most recent on 3/23/2024

  RE: [Solved] Unlimited Loops Subscription - Asking me to pay for every soundpool
  @TeddyRaines Ok, I don't have this version, so I would guess that you need to enter the Music Maker serial number to unlock the Premium Edition. But I'm not sure that this will also unlock the Loops Unlimited subscription. Maybe there is separate
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long
• Movie Studio

  One answer, on 6/22/2025

  RE: Cancellation of registration and new setup for new PC purchase
  @AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can
• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  @rickduley Hi Rick . . . . Writing to ordinary DVDs is fine but for longer movies I need to write to write to Dual Layer Discs.  . . . . From the 2 log files, the rendering of the video to DVD format completes steps 1 to 4 of the 5 steps necessary
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  @terry-roberts Please do as I said and reply to any one of the emails. The all-important ticket number is clearly shown in the subject line. I have edited your post to remove those numbers since they are confidential and personal to you! Jeff
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Rick-Dailey I have already discovered that Magix does not provide an address, a phone number, support, or anything for customers. This is terrible! What are you taking about? Click on the SUPPORT link at the top of this page, select Sound Forge
• SOUND FORGE

  3 answers, most recent on 8/5/2025

  soundforge 18, continous pay for usage
  #1 I didnt get my CD yet#2 There was nothing in the ad about a limited number of charactersSo you pay $100 plus to "own" have it on your hard driveBUTTo use the soundforge text program on your computer you must pay them a never ending fee for the
• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  @AdelPetros-Samu Please be aware these are public user to user forums and not any contact for Magix Support, so confidential data, like your order numbers, should never be posted here. Hence, they have been removed from your post. Did you click on
• Video Easy

  7 answers, most recent on 9/10/2023

  RE: [Solved] Converting Sony DV videos to laptop windows
  @clarisse-s Gday. Can you give us the model number of your Sony camcorder (it will be on the bottom) and the model number of your laptop and version number of Windows you have. Do you already have the Magix Video Easy/Rescue Your Videotapes program
• SOUND FORGE

  11 answers, most recent on 4/19/2025

  RE: SF Pro 18 Annoyances, Fixes?
  @GoneToMaui Check your order confirmation email of Sound Forge 12 for iZotope serial numbers. To use plugins on 12 simply check the VST paths settings and scan for the iZotope plugins. Never received it. All I got was the SFP 12 Serial. Have
• Off topic

  One answer, on 1/18/2026

  RE: [Closed] I am not able to purchase DVD Architect 7.O
  @Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no
• Video Pro X

  16 answers, most recent on 3/27/2025

  RE: VPX16 Shot Match - How to (Help?!)
  @Can-Dive Hi . . . . MMS Shot Match is completely different to the VPX version . . . . Agreed, the UI is much better and IMHO easier to use - just follow the on-screen instructions. In VPX this could be improved just by adding step numbers and a
• Movie Studio

  One answer, on 10/17/2024

  [Closed] I can't register
  I bought a Move Studio Platinum 16 program on 16.10.2024. It accepts the registration number at startup, but I can't register it on my magix page because it says it's already in use. Help.
• SOUND FORGE

  9 answers, most recent on 8/14/2025

  RE: The cost of text to speech
  Grammerly lets you paste text in and give a character count  To determine the cost of a project it would be 1/number of characters the number of characters in the text to speech transcript.   Not knowing at the time the cost was $per characters, I
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• SOUND FORGE

  3 answers, most recent on 10/15/2024

  Seeing Tracklist Names on Playing CD
  When I burn CDs using Sound Forge 12.6, I enter add track list markers and fill in track names, but only see track numbers and times on the screen; no track names. What am I forgetting?