• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Have you checked the Windows Reliability Monitor for error message descriptions like I suggested? Do they show some helpful details like in which DLLs the crash occurred? The error message above basically says that, that Music Studio
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  This appears to be a 'something broke' driver vs hardware issue rather than presets and licensing. Well, it's possible.Here's an excerpt from a corresponding videodeluxe.log file.This also reinforced my assumption that it might have something to do
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  RE: Sound Forge
  @Andrew-Rizko An error message like "it's already registered" comes up, if you enter a different e-mail address than the one Sound Forge is registered to. Have you made sure you entered the correct e-mail address? That was it.
• Movie Studio

  3 answers, most recent on 12/18/2025

  [Solved] Can't activate video delux 2026
  I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial
• ACID

  6 answers, most recent on 8/8/2025

  Error Saving
  Just installed the latest version of ACID on a new PC. I have been a user for decades so I'm familiar. But among the weird things I'm noticing, I can't seem to save my projects. I have a combination of loops and live tracks and I can save the .acd
• Video Pro X

  2 answers, most recent on 8/31/2025

  [Closed] Vegas Pro 22 - WIX_DIR_COMMON_DOCUMENTS error
  I bought the license 24/8, downloaded the software. This error message "cannot access network location [WIX_DIR_COMMON_DOCUMENTS] VEGAS_VEGAS Pro 22.0\." appear after downloader downloaded the files. I have runthe .exe installation file as admin.
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  It gives no error message it does nothing more than what I said. The hour glass come on. Sits a whole blinks on and off the nothing. How can I talk to a real person on the phone    
• SOUND FORGE

  6 answers, most recent on 10/1/2025

  RE: Vinyl record and restore
  @Greg-Gordon You can upload screenshots with the arrow icon above the response text box. We likely need to see your project and export settings and of the full error message. Otherwise it's going to be a guessing game.
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @FlaBoy57 Hello, .....I just tried to install Movie Studio 2025 Suite on my Windows 11 laptop and received the similar error message..... Is this the error message again?? : If so, see this link: Download issue - keep getting same error HTHRob PS.
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator
• Samplitude

  2 answers, most recent on 2/18/2025

  RE: activate @register
  @Seweryn-Sylwester Are you getting a specific error message?
• SOUND FORGE

  6 answers, most recent on 10/13/2025

  RE: Can anyone help me make a Sound Forge script?
  @Dan-Hicks LLMs like ChatGPT hallucinate APIs that don't exist. That's why you get error messages. It's possible to script this in SoundForge but ChatGPT doesn't have enough code examples in it's training data to generate something working.
• Samplitude

  3 answers, most recent on 11/1/2023

  [Solved] Samplitude 11 Producer won't open
  I know that it's an old program but I need it to open so that I can access songs. I see the following error message. "The program could not be started. It's possible that the installation folder is damaged. Reinstalling the program could remedy the
• Other products

  One answer, on 4/3/2026

  [Closed] Serial Number Registered By Another User
  Hey so I'm just trying to activate Sony Vegas Pro 21. I just reinstalled Windows. Normally when I try to login it lets me deactivate one of my PC's so I can activate this one. But I've never seen this error before. I'm using the same Serial number
• Other products

  One answer, on 8/28/2025

  [Closed] VP v. 22, Build 93. Won't upgrade to 250 cuz "unexpected error." Win10
  Vegas Pro 22 will not update from 22.0.0.93 to 22.0.0.250. Dell Windows 10, always worked before.
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian SRT files are for direct import when uploading video, the srt is uploaded separately, to YouTube and Vimeo. Video deluxe cannot import srt files and create the titles. If the final video is going to be uploaded to YouTube see this
• Rescue Your Videotapes!

  2 answers, most recent on 7/10/2025

  RE: [Closed] veg files wont open, message says no valid license (used for years)
  @Rick-Roughen 4. SOFTWARE NOT ACTIVATED YET   If you get the message "Error code: -59... An error occurred starting VEGAS Pro. There is no license to use this software.", the software has not been activated. You need to be connected to the internet
• Music Maker

  2 answers, most recent on 3/22/2024

  [Solved] failed WaveOutWrite error Magix Music Maker Free Version
  Getting failed WaveOutWrite error when trying to playback wav project. Device name    DESKTOP-05IPV1IProcessor    Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz   3.40 GHzInstalled RAM    8.00 GB (7.90 GB usable)System type    64-bit operating system,
• Video Pro X

  7 answers, most recent on 12/3/2023

  RE: [Solved] Dragging Image Objects to Timeline
  Thank-you Johnebaker and Cubeace for getting back to me on my post. Johnebaker, you described my error in process, basically i was not paying attention to whether or not I had a track filled beneath the 'preset image'. i figured that out after a bit
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  2 answers, most recent on 12/11/2024

  Error Code: No Valid Bouncing Range
  When I try to export my video project, rendering was cancelled with an error message, saying that there is "no valid bouncing range". I can I fix this? Please help me.
• Video Pro X

  3 answers, most recent on 12/4/2024

  RE: [Solved] Download issue - keep getting same error
  @ccolreavy Hello, If you get the above error, try the following: go to: MAGIX Vimapp.Capture.App - Free download and install on Windows | Microsoft Store download and install Magix Vimapp.Capture.App after installing this App, try to install Pro
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @BrenyC Hi . . . . I found a very old video file that was imported from a video tape recorder and got the same 'stereo' error message. . . . . Did the stereo error appear on importing the video/playback of the timeline or on trying to burn to disc -