• Music Maker

  2 answers, most recent on 7/24/2023

  RE: cupon?
  @Petr-Choura Welcome to the Magix user to user forums. If you have a coupon you must redeem it. Full instructions on how to do this can be found here. Only when you ahve followed those instructions will you be able to download your free
• Movie Studio

  4 answers, most recent on 8/10/2023

  RE: no images on the preview screen, only sound. how to get back
  Dear @emmrecs Thanks for your post, I am using Magix Edit Pro Premium Version 20.01.80 (UDP3), following your instructions, I found that the Track showing S,M,and the Lock icons are in Gray color. The lock icon is also on locked prosition, I managed
• Movie Studio

  2 answers, most recent on 6/26/2023

  RE: Does Video Deluxe Plus allow capture from a video capture card?
  Thanks, John; your instructions allowed me to find and select the capture card.
• Photostory

  No answers, created on 1/14/2024

  New & Duplicated files generated when updating from 2023 to 2024
  When I updated my Photostory Deluxe from version 2023 to 2024 on 8th December last year, I followed the instructions as per the link which was provided within the email from Magix confirming my purchase of Photostory 2024. Having adhered to those
• Rescue Your Videotapes!

  5 answers, most recent on 2/18/2026

  RE: How to return the product.
  The product in question is MAGIX Rescue Your Videotapes! I have not received any instructions on how to return this product if the package has not been delivered at all. I am never home during the day. The reason for the mistake is completely yours,
• SOUND FORGE

  14 answers, most recent on 12/1/2023

  RE: saving to wav or mp3
  Sorry @David-Wolfe, I do not have an answer and I do not recall reading of that particular behavior.I recommend you request a Magix support ticket (Support ticket instructions)Unofficially, you could try emailing Magix at: infoservice@magix.net  
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  Sound Forge
  I've installed a brand new sealed copy of Sound Forge 8. When I enter the number on the first page of the manual as instructed, I get an error saying it's not a valid number. I am legally blind and have used this program for years, It's easiest for
• SOUND FORGE

  7 answers, most recent on 12/7/2022

  [Solved] Hi, bought sound forge pro 16 suite, I didn't get spectralayers PRO
  Hi there, my first post. Previously owned an older sound forge, upgraded to 16 pro suite. It clearly claims on the product page that I get Steinberg Spectra Layers Pro 9. Even in my purchase email it has a serial number for Spectra Layers Pro 9,
• Other products

  2 answers, most recent on 11/16/2022

  RE: [Solved] Update Notifier can't be uninstalled
  @green-neko Hi . . . . . can't remove the old version, because I deleted the old installer on accident . . . . That in itself would not stop the program being un-installed, however deleting the uninstall information file from within Windows
• Music Maker

  One answer, on 7/6/2024

  I bought the Loops Unlimited for Music Maker but cannot use it.
  I purchased the Loops Unlimited (annual) for Music Maker but I cannot figure out where to enter the key into Music Maker 2025 Premium. I followed the guide that came in the email, but it doesn't match the software. These are the instructions that
• Video Pro X

  16 answers, most recent on 3/27/2025

  RE: VPX16 Shot Match - How to (Help?!)
  @browj2 As you mentioned, @Can-Dive, the jargon can be confusing. Magix defines the Program Monitor and the Source Monitor in the manual, then shows Preview Monitor in parenthesis. I believe that Magix means that both are preview monitors. I always
• Music Maker

  15 answers, most recent on 9/25/2024

  RE: Bugs and problems - Music Maker 2024
  Dear John, I recieved an erlier message on my email from some kind person called Ralf, telling me to check more than a setting on my windows, and I replied as follows: Ralf, I spent some time checking step by step the accessibility instructions and
• SOUND FORGE

  4 answers, most recent on 12/10/2022

  RE: [Solved] Sound Forge Crashes every time I try to open it
  Try resetting Sound Forge and clearing the cache, which is usually executed with 'File> "Reset all preferences and clear cached data" menu ... but since SF will not launch: Hold down the 'Ctrl+Shift' keys, whilst launching Sound Forge which
• Photostory

  2 answers, most recent on 2/22/2023

  RE: [Solved] cancellation of annual subsciption Magix Photoshop Deluxe 365
  @kaj-wismar Hi, When you purchased, there were instructions as to what to do to cancel. You should have read them and noted them. Now, you can go back to where you purchased on Magix.com, PhotoStory, Subscription and click on the "i" and read what
• Music Maker

  5 answers, most recent on 10/22/2022

  [Solved] GUI Hotfix did not work for me
  I decided to update to 31.0.1.13, had the loop name truncation display problem, followed the instructions in the Important Posts section, "Hotfix: GUI problems with soundpool loop table after update 31.0.1.13" and I still have the problem. Perhaps
• Photostory

  7 answers, most recent on 2/26/2025

  Video does not import smoothly (+ sound)
  Greetings, I recently bought a new smartphone (Samsung). When I import a video that I filmed with my smartphone into a story, the video does not play smoothly (the image repeatedly freezes for a moment). When I put music under the video, the music
• Movie Studio

  6 answers, most recent on 1/16/2023

  [Solved] Pixelization Effect(ish)/Cookie Cutter Question
  Hello! So I'm playing around with Magix Movie Studio, coming from Vegas Movie Studio. I am set in my ways with Vegas but trying to exit my comfort zone for the next "upgrade", and am looking into alternatives by trying to execute certain things with
• Video Easy

  17 answers, most recent on 6/10/2024

  RE: Video Grabber driver will not install - x86 or x64
  Hi SP Thanks for the prompt response...it is much appreciated. 👍 I have followed all the instructions you kindly provided and when running the setup I get confirmation of the successful installation of the MAGIX Video converter 3 but there is no
• Rescue Your Videotapes!

  5 answers, most recent on 5/17/2024

  RE: Computer doesn't see my USB Dongle in File Explorer
  @lugeman I don't recall hearing about that message before so it is an odd one. A couple of things to check: - Connect you camcorder to a TV using the Canon AV (Yellow, Red, White) lead and see if you get a picture. This will confirm the cabling to
• Movie Studio

  6 answers, most recent on 12/7/2022

  [Solved] NewBlue Effects Bundle Have WaterMark Even After Registering
  So, I’ve searched around the forums in case my issue already had a fix, but sadly couldn’t find anything that worked for my situation. As a brief rundown of my issue - I’ve been using Movie Studio 14 for many years without any issues. At the weekend
• Movie Studio

  6 answers, most recent on 4/25/2025

  RE: Portrait oriented footage stretched.
  @Mauricio-flores Hi . . . .  importing portrait-oriented footage into Magix Movie Studio. The footage appears stretched horizontally, . . . . This is a common issue with several video editors, particulalrly when you are importing portrait vide into
• Video Pro X

  5 answers, most recent on 9/30/2023

  RE: Humble Bundle VPX14, MMS 2023, Acid Pro for $25
  I don't get how to redeem the music loops at all. I go to the store ,and I see redeem code, but then says you have to go to the store where I already am. Anyone figure that out? The instructions on humblebundle are not great for the loops.
• Music Maker

  6 answers, most recent on 1/16/2024

  RE: HOW DO I INSTALL THE 1000 sounds disc that came with my music maker software?
    Thanks for your feedback. Unfortunately this file is missing in my version of the program, both on the downloadable file and the disc. According to the instructions that came with my version, the files should be downloaded via the "catooh" button
• SOUND FORGE

  2 answers, most recent on 1/15/2024

  RE: NO way to contact support and Sound Forge 15 just is horrable
  Confirm the VST folder search folder settings (Options> Preferences> VST Effects) is selected that has the iZ plug-ins and refresh them as @SP. stated, VST-3 plug-ins are located in the "Program files\Common files\VST3" folder. If there are