• Music Maker

  7 answers, most recent on 2/5/2024

  RE: Audio Recording Error
  @Riley-Coach You changed the path and it still doesn't work? Have you done kind of firewall or antivirus that blocks Music Maker from creating files? Uh, if I do, I don't know how to remove something like that.
• Samplitude

  3 answers, most recent on 1/3/2024

  RE: DSP issues after updating Samp ProX7
  Hello, have you been able to fix the problem? If not, please send us an email to proservice@magix.net. Kind regards Your MAGIX pro audio team
• Samplitude

  4 answers, most recent on 9/29/2023

  RE: How to use Melodyne on SMS 2023?
  Thank you SP. for your kind help, really apreciated 🙏
• Samplitude

  6 answers, most recent on 2/7/2024

  [Solved] Integration of RipX Deep Audio
  The documentation of this process is rather sparse and I am unable to properly integrate RipX into Samplitude ProX 7. My full version of Melodyne was found and integrated without any problem. It shows up in the plugin browser after doing a rescan
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  Hello Joe845, did you receive an automatic reply with your ticket number, possibly in the spam folder? We have not received a new ticket request from you. Please send us the ticket number. Thank you and kind regards Your Pro Audio Team
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  [Solved] Install Audio Cleaning Lab 2016 on new PC
  Please help. I want to install my old Audio Cleaning 16 program on my new PC. I do not have it on any other devices (the desktop I had it on 'died' years ago).  It tells me 'Too many installations, contact Magix support'. (I have the original CD and
• Samplitude

  4 answers, most recent on 3/21/2023

  [Solved] Pro X7 Suite either no sound, or LOUD hiss while other sounds play
  Pretty disappointed in this. JUST bought it, went through all the install, accepting all defaults. Wanted to make sure everything was okay so I opened a Demo song, and the title says the rest. Numerous attempts. Referred to a bunch of posts here,
• Movie Studio

  11 answers, most recent on 9/23/2024

  RE: Why is the water chroma key filter gone
  @jake-h Hi Jake, I also looked into the "Water" Chroma Key option. Unfortunately, you did not upload an image so that we as forum members can see what you mean. Is this what you have in mind? Video made with Video Deluxe 2016 I have searched for an
• Samplitude

  4 answers, most recent on 2/22/2024

  RE: Samplitude using ASIO drivers poor audio and PC crashes
  Dear keiron, please send us the informations about this problem via mail to proservice@magix.net. Our Support will help you out. Thank you and kind regards Your MAGIX Pro Audio Team
• Video Pro X

  11 answers, most recent on 7/12/2025

  RE: exporting seperatly
  Hello @AAProds, You didn't strike me as a smart aleck at all. You just wanted to point out that this option already existed. I used to create takes (*.TK2) from my DV tapes using scene detection (Shift+Z). To place one of these takes on the
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Please don't post wholly in bold! Forum etiquette likens this to shouting and is likely to lead to your posts being ignored by other users. As @SP. entirely correctly writes, these are user to user forums, so not any contact for
• Movie Studio

  16 answers, most recent on 9/5/2025

  Blu-ray media created playback issue. Image bounces/jitters
  I made my first Blu-Ray disc with Video Deluxe 2025 Plus. It was an easy one from 3 mp4 videos with a resolution of 1920x1080p @ 25fps and I created a simple menu to browse through the three titles in the disc. I used H.264 codification and adapted
• Movie Studio

  11 answers, most recent on 3/28/2024

  RE: new product activation
  @Raymond-Bisbey I bought a legitimate disc Where from? It should include a code of some kind. What are the first two digits of that code? Please do NOT post the complete code! Jeff EDIT, to add: has the software installed successfully? Or is this
• Music Maker

  8 answers, most recent on 4/24/2024

  RE: cloud storage?
  Alright I will close this topic. BUT I thought MAGIX had an easier way to link to the CLoud Storage, while I was installing, I could of swore I seen a choice...so naturally I thought there was some kind of FOlder that would be created that would
• Rescue Your Videotapes!

  10 answers, most recent on 2/7/2023

  [Solved] Program crashes when 100% saved - result video not playable
  I was able to create one recording from VHS tape succesfully, but then all my subsequent attemps are failing. I can record the mpg just fine. Then when saving the movie (with hardware acceleration) to disk, it goes all the way to 100%. But then the
• Other products

  One answer, on 2/26/2024

  [Closed] vegas 11 pro does not install on new computer
  Hello supporter, I get an error installing Sony Vegas 11 pro. Installation corrupted. Trying to install on windows 10 computer. Tried several times. My registration nr is : Removed by Moderator Can you help me ? Kind regards, Manon Denijs
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  [Solved] Why do you make it so difficult to get support?
  After a faulty Windows update I was forced to reset my PC. Now I cannot authorize Sound Forge because it's telling me the SN is already registered, and I get thrown into a loop where I end up here on the forum only to find no solutions. I have
• ACID

  6 answers, most recent on 11/25/2023

  RE: installation error for acid pro 11
  Hi, Thanks I tried again with the AV disabled and the firewall also disabled, there was no change in the error message that was sent through, any other suggestions? kind regards, Bruce
• Movie Studio

  26 answers, most recent on 8/24/2025

  MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  Hi Guys, Downloaded and Activated MAGIX Video deluxe 2026 Premium but can't get the MPEG_4 Activation to work. I have followed Magix's directions to deleting the corrupt Magix registry. I downloaded Registrar Registry Manager Free Home Edition but
• Video Pro X

  2 answers, most recent on 8/13/2024

  Is this program good for making YouTube Poops with?
  I've been using Vegas Pro for years, but I'm getting the itch to try alternatives. I mostly make videos with just a TON of small edits and audio mixing though, and it tends to crash Vegas a lot when I get too greedy. But I like how fast Vegas is and
• Samplitude

  5 answers, most recent on 1/29/2024

  RE: No sound coming from any output source
  Please try WDM Driver and check whether the correct Realtek output is set under "audio devices" to which you have connected your monitoring option. We generally recommend the use of an external sound card in the form of a USB audio interface. With
• Music Maker

  One answer, on 8/2/2024

  HOW THE HELL AM I GOING TO INSTALL A NEW VERSION ??
  How the hell am I going to install a new version if the installation app needs to close the installation app before it can continue?????This hasn't changed for years. I eventually could install Music Maker by clicking 'ignore' but this time, after
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by
• Music Maker

  2 answers, most recent on 8/26/2023

  [Solved] Unwanted "fan blade" effect / VST3 instrument settings not saving
  Hello! I think I have a rather unique problem in that I cannot find any information on this particular issue.I graduated to Magix Music Maker Premium 2023 back in April.  I'd been using the Premium 2013 version for 10 years and it served me well,