• ACID

  2 answers, most recent on 10/19/2023

  [Solved] Acid 10 Keeps Crashing every time I try to render a solo'd track
  Acid 10 Keeps Crashing every time I try to render a solo'd (or isolated) track. I have saved backed up versions of the song I am working on. I am usually able to render solo'd tracks as .WAV's in order to send them to a friend so he can work on the
• Photostory

  4 answers, most recent on 3/29/2024

  [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  Hi! Hope everyone is keeping well. I just bought MAGIX Photostory Deluxe 2024 and find it's a great addition to my business software. I'm using it in Windows 10 and have run into a problem when adding CD music to the show to accompany the video and
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @Pete-Lowland Hi I rarely use Takes or In/Out points, ie set a Range as I find they are tedious and increase my editing time My method is to put all the videos, and images if also part of the project, in the order required and use any combination of
• Rescue Your Videotapes!

  3 answers, most recent on 7/30/2024

  RE: Error when activating account
  @Bethan Hi Contact Magix by email to infoservice@magix.net, giving them your serial numbers and order numbers email address you used. etc so they can reset your account email address password. John EB
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher @johnebaker Hi Tim, Glad to see that you got it working. Nice site. In my case, I got it working today, finally, with www under the root. The home/username/www did not work. I managed to create a subdomain and uploaded directly to
• Video Pro X

  4 answers, most recent on 10/14/2025

  RE: Bought the vMAGIX Video deluxe 2026 plus.
  @Max-HOLDT Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like serial keys, and order numbers should never be posted here. Hence I have edited your post. Error 14 indicates you are trying to use
• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a
• Movie Studio

  One answer, on 11/23/2023

  Order number
  Hi, Where can i get my order number
• Movie Studio

  8 answers, most recent on 10/10/2025

  RE: Video Deluxe 2026 Premium
  @philh77 In your latest post you mention an MP3 file. Did you mean that? If so, you are now asking a different question to your original post. Please keep each different question in a separate thread, in order that users attempting to help you can
• Music Maker

  6 answers, most recent on 11/16/2025

  RE: The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl
  @marcelo-silvera I downloaded and installed the VST3 version of the plugin (simply in order to see whether there was an obvious reason for this problem) and experienced exactly the same as you! The program froze, though the familiar blue circle
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Other products

  5 answers, most recent on 8/12/2023

  [Solved] Trouble with Codecs. I ordered one a week ago, but it's not working.
  I have recently started using my Magix Movie Edit Pro MX Plus video software after a hiatus of a few years. I am having problems rendering my videos as an MPEG-4. A few days ago, I received a codec allowing me to do this and I was able to render ONE
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Music Maker

  7 answers, most recent on 2/6/2024

  RE: Premium
  @BriceMD In your order confirmation e-mail.
• SOUND FORGE

  4 answers, most recent on 12/13/2024

  RE: Soundforge 17 upgrade with DVD capture
  @john-c6060 Hi The DVD backup is not a feature of the software, when you ordered SF Audio Studio 17, you added in the purchase of a DVD disc backup of the software, you will receive this in the post. - see the box image below. John EBForum Moderator
• SOUND FORGE

  5 answers, most recent on 2/6/2026

  Sound Forge 18 voice for test to voice question
  Hi, I was hoping for some really good text to speech facilities in Sound Forge 18, so downloaded a triel in order to check it out. It is quite amazing, however - the main reason I wanted this was to add my own voice and allow generation of it, or a
• Off topic

  162 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Movie Studio

  4 answers, most recent on 9/17/2025

  How to create a Blu-ray Disc without fancy menus
  Hi all, I have Magix Movie Edit Pro, and when I go to the ‘Burn’ dialog I am looking to burn a movie/project to Blu-ray but without having any interactive menus… Is there a way to simply create the Blu-ray movie and have just a plain data disc-style
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @emmrecs Hi Jeff. While this is not my field at all I am puzzled as to why the aspect ratios are recorded as different even though both have the same amount of pixels recorded for each dimension. Second, although both clips say that they are
• Movie Studio

  2 answers, most recent on 2/28/2023

  [Solved] Filtering Files in Folders
  Is there any way to change the way Magix Movie Edit Pro Premium shows files? Currently shown in alphabetical/numerical order but would prefer to be shown by date order as often using several cameras and most clips are in story-type mode with what
• Music Maker

  One answer, on 5/24/2023

  RE: [Solved] Transfer of license
  @ThePacksHunt Hi Contact Magix by email to: infoservice@magix.net giving them details of the 2 accounts and purchase order numbers and/or serial numbers and which you account would like them to be merged to. HTH John EBForum Moderator
• Movie Studio

  2 answers, most recent on 2/16/2024

  [Solved] Frame around Preview Editing Screen
  I think I have finally found my answer but just hope to seek confirmation. I am working on editing a 5:4 video that because it was originally recorded at night, it is quite hard to see the outside edges of the video to be able to zoom in. Am I right
• Music Maker

  6 answers, most recent on 4/26/2025

  Live Pad Set
  Hi everyone, I am working with 2025 Magix Music Maker Premium trying to remember where the Live Pad set goes my file structure is at its worst for untold certain reasons and would like to get it back in order, please no guess work. If you have the