• Photo & Graphic Designer

  One answer, on 7/12/2022

  RE: How in hell do I contact support
  @Jamie-Sheldrake Hello, welcome As there are so many software programs and support enquiries please use this guide here. Stephen Forum Moderator
• Movie Studio

  11 answers, most recent on 8/18/2022

  RE: How come Magix won't allow me to record video from my video camera?
  @Dave-Benziger Dave, I assume that you have recorded some video on your camera and are trying to get it into MEP to edit. If that is the case, I make the following comments. Your camera is basically a computer disk. It records it's videos into
• Web Designer

  One answer, on 7/25/2022

  RE: Set font color and characteristic
  @William-Heney Hi . . . . On the popup I want to put some text but the default is dotted red letters; I want solid black. . . . The text is red dotted letters because it is on the Guide layer of the web page. Here is how to fix it: If the text is
• Movie Studio

  26 answers, most recent on 8/2/2022

  RE: BluffTitler and other OuterSpace software on sale (50%) for a few days
  @AAProds Hi Alwyn, In particular, take a look at the BixPacks, 31 Lower Thirds, 35 Video Bumpers, 38 Stingers, and 41 Titles, In 41, for example, just remove the blue background, (the Bix icon) and it's transparent. Everything can be modified,
• Movie Studio

  7 answers, most recent on 7/5/2022

  RE: Top left video display screen
  Hi Ray, Thanks for this - but now I'm stuck on the Chroma key. I have a JPG image on the 3rd timeline and the green screen video on the 1st timeline. I have select Chroma keyer on the video effects but I cannot remove the solid green background from
• Rescue Your Videotapes!

  33 answers, most recent on 7/28/2022

  RE: VHS capture quality is very poor
  @AAProds Hi Al. In the UK isopropyl alcohol is never sold as 100% proof as unless the container is glass, (as used to be sold to the film industry) some container material can leach into the fluid over time. When I had to work with isopropyl alcohol
• Page & Layout Designer

  One answer, on 6/27/2022

  RE: Text and images imported only displaying as dotted outlines
  @Andrew-Black Hi The imported text and images have been placed on to the wrong layer in the document - in the Page & Layer gallery, expand the affected page(s) to show the layers. You should find that the text and images coming up as a red
• Movie Studio

  2 answers, most recent on 6/28/2022

  RE: MP4s
  @orion-marcano Hi and welcome to the user to user forums. Unfortunately there could be a lot of reasons for that to happen. We don't know the reasons behind your particular problem and it helps us to have as much information as possible.Please read
• Movie Studio

  40 answers, most recent on 6/27/2022

  RE: Use of Camera/Zoom Shot causes errors and crashes at export
  @browj2 Hi John. I use Photoshop and it's bug free 😂 I need more subtle than your example and the video is more dynamic as the camera is in tracking mode. I'm just showing the masks by the way, not the blending, with a short section of my
• Rescue Your Videotapes!

  16 answers, most recent on 3/15/2023

  RE: captured video very poor quality while playback on TV is perfect
  @Ove5868 Hi and Welcome to the user to user forums. I am surprised Al (AAProds) has not already jumped in with answers (it's more his thing than mine) but is probably waiting for me to give some inaccurate answer to correct 😂 but in the meantime to
• Rescue Your Videotapes!

  16 answers, most recent on 3/15/2023

  RE: captured video very poor quality while playback on TV is perfect
  @Ove5868 Hi and Welcome to the user to user forums. I am surprised Al (AAProds) has not already jumped in with answers (it's more his thing than mine) but is probably waiting for me to give some inaccurate answer to correct 😂 but in the meantime to
• Music Maker

  2 answers, most recent on 6/22/2022

  RE: Timeshift
  @David-Pook Are you using the Remix Maker to align the two songs? If the songs don't have a mechanically accurate tempo but natural deviations (like a real band played the song and not a machine), it is a really elaborate task to align them. You
• Video Easy

  10 answers, most recent on 6/23/2022

  RE: Can't get contact with the VHS-player
  Thanks again for a quick reply. Unfortunately I'm still stuck. I have a laptop and I have restarted and done everything you say, but still no connection at all to the VHS-player. I have also reinstalled the videowandler multiple times. I still only
• Video Easy

  10 answers, most recent on 6/23/2022

  RE: Can't get contact with the VHS-player
  @Claes-Larsson Hi . . . . . I have unzipped the files and I have run the exe-file and gone through the installation guide and got confirmation that the driver is installed. Do I need to move the driver somehow from "Uploaded files" to a destination
• Music Maker

  2 answers, most recent on 6/22/2022

  RE: Timeshift
  @David-Pook Are you using the Remix Maker to align the two songs? If the songs don't have a mechanically accurate tempo but natural deviations (like a real band played the song and not a machine), it is a really elaborate task to align them. You
• Other products

  4 answers, most recent on 6/20/2022

  RE: Activate MPEG-4 codec fails. Movie Edit Pro 2014 Plus Version 13.0.5
  @DonVido Hi Have you the Windows 11 update June 14, 2022—KB5014697 installed? If so this may be affecting the registration - the update turned off one or more features that older programs can use. In Windows settings, search for Turn Windows
• Video Pro X

  11 answers, most recent on 6/23/2022

  RE: Unable to Load Wav Files Above 44.1k 16-bit
  Hi Gid. I think you will find the exact same problem as it is the way the sound file is handled within both MEP and VPX via RIFF (Resource Interchange File Format) that in theory could handle files up to 4GB but I think the Magix implementation of
• Other products

  14 answers, most recent on 6/21/2022

  RE: serial number worked PC tuning installed. Now it doesn't work?
  @idyllmind Welcome to the Magix user to user forums. First, there are no phone numbers for Magix Support; as a first stage, support is offered in this forum by fellow-users. If we are unable to help, Magix has a ticket-based Support system towards
• Movie Studio

  11 answers, most recent on 6/15/2022

  RE: Installation of MEP2016 Plus On New Computer
  "there's no way in the world Windows would flash your BIOS by itself" I'd like to think you're not insinuating I imagined it? Or are you? There's a Tab in the Bios (when unchecked) the system will 'refrain' from searching 'automatically' for a more
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Acid Pro 11 bugs The downloader / installer never completes if you cancel installation of a component. E.g. If i cancel the installer for a particular plugin I already have or don't want because I have the full version. The Acid Guide still errors
• Movie Studio

  19 answers, most recent on 6/3/2022

  RE: Equipment Review For MEP Plus
  @CarpentersMate Mike, that sounds good to me. I'm happily running very basic graphics cards on both my machines (MEP doesn't use them at all) and both system are fine. If this is your
• Movie Studio

  18 answers, most recent on 6/3/2022

  RE: Movie Edit Pro No longer installs!!!
  @mikefellh Hi Mike. Make sure you have followed all the steps in this help guide and then try again. Ray. Thank you for your reply. I followed all that AND removed the Magix entries in the Registry as well as deleting the Magix "Common
• Movie Studio

  18 answers, most recent on 6/3/2022

  RE: Movie Edit Pro No longer installs!!!
  @mikefellh Hi Mike. Make sure you have followed all the steps in this help guide and then try again. Ray.
• ACID

  3 answers, most recent on 5/17/2022

  RE: Acid Pro 9 explorer function is disabled
  @Lazy-Yawn Hello, welcome You could try and uninstall Acid Pro using free Revo uninstaller and also make sure to update all your hardware drivers and windows updates before reinstalling Acid. Please use this guide here step by step to contact