Comments

emmrecs wrote on 6/18/2022, 6:34 AM

@idyllmind

Welcome to the Magix user to user forums.

First, there are no phone numbers for Magix Support; as a first stage, support is offered in this forum by fellow-users. If we are unable to help, Magix has a ticket-based Support system towards which we can guide you.

Unfortunately, your first post here is rather lacking in details but I am going to guess that you have Magix PC Check and Tuning (or similar), it previously worked but now no longer does. Is that correct?

If so, when did you purchase the app? I believe the initial purchase is for twelve months of use, measured from the date of purchase. Towards the end of that time you should have received at least one email from Magix advising that you needed to renew the Update Service for the product of you wished to continue benefitting from it. Did you receive that email? If not, you need to email infoservice@magix.net and ask that they resend it.

By the way, you say no emails answered. To which address did you send them?

OTOH, if you are not asking about that specific software please give us a lot more details about which product you have and about your computer (this post will show the info that is vital for us!). Please put this into your Signature then we don't need to request it every time you post a question, thank you.

HTH

Jeff
​​​​​​​Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

idyllmind wrote on 6/18/2022, 5:11 PM

Jeff,

 

I purchased Magix PC Tuning GmbH on March 9, 2022 for 1 year. Order #Removed by moderator Serial # Removed by moderator

johnebaker wrote on 6/19/2022, 2:20 AM

@idyllmind

Hi

Please note this is a public forum, never post order numbers, serial numbers or other personal information in the forum.

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

idyllmind wrote on 6/19/2022, 6:09 PM

Ok You removed the serial number. What do I have to do to get PC tuning working again?

johnebaker wrote on 6/20/2022, 2:30 AM

@idyllmind

Hi

Are you getting any error message when starting PC check and Tuning 2022 ?

Does the program start if you temporarily disable your Antivirus program? These have been known to cause issue with programs such as PC check and Tuning - if the program runs then you need to add an exception to your Antivirus program.

If the above does not work then raise a support ticket - see this Support article on how to navigate the support system.

John EB

Last changed by johnebaker on 6/20/2022, 4:25 AM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

johnebaker wrote on 6/20/2022, 4:28 AM

@idyllmind

Hi

Further to my post above - are you running Windows 11?

If so, have you the Windows 11 update June 14, 2022—KB5014697 installed?

If so this may be affecting the registration - the update turned off one or more features that programs can use.

In Windows settings, search for Turn Windows features on or off and in the options dialog turn on the options indicated below:

HTH

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

idyllmind wrote on 6/20/2022, 7:17 AM

I have windows 10

idyllmind wrote on 6/20/2022, 7:21 AM

I am not getting any error messages. When I open the program it goes to the enter the serial number screen.

emmrecs wrote on 6/20/2022, 7:51 AM

@idyllmind

And if you do enter the serial number what then happens? Please tell us exactly what happens and what you see, or don't see!

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

idyllmind wrote on 6/20/2022, 10:27 AM

The serial number you provided is not correct. please make sure you entered the serial number correctly. Get help here. I click on the link and it sends me to Magix support new request.

emmrecs wrote on 6/20/2022, 11:34 AM

@idyllmind

Thank you for that additional information.

If you are certain you are entering the full serial key correctly (a common mistake is to put in 0 (zero) instead of O (letter O), or vice versa), the best method is always to copy and paste, you need to follow the link that @johnebaker gave you in his second reply to you and create a Support Ticket. We are all fellow-users and have no means of checking whether your serial key is correct, or otherwise.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 6/21/2022, 1:50 AM

@idyllmind

Hi

. . . . The serial number you provided is not correct. . . . .

There should be more to the message either:

  • you get a red cross against the serial number entry box - this is usually a typo in the code
     
  • error -14 - means that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.
     
  • error -24 - serial number has already been registered to another email address - contact support.

If you are not getting the codes -14 or -24 then contact Support.

John EB

 

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

idyllmind wrote on 6/21/2022, 6:45 AM

What about the order number? March 9, 2022 Magix Software GmbH order Removed by Moderator

emmrecs wrote on 6/21/2022, 8:25 AM

@idyllmind

You were previously advised to NOT post confidential data like order numbers to this public forum. So why have you not followed that advice in your latest post?

The order number has now been removed!

If you are NOT seeing any of the "errors" or error codes which @johnebaker listed then...

Please create a Support ticket. Please click here to go to the page which explains exactly what you must do. Always ensure you click on the option to Ask Support wherever this is offered, often at the foot of any page.

No-one who posts here can give you any further help, sorry.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam