• Music Maker

  One answer, on 4/3/2025

  [Solved] Bars, Stretching and Time Signatures
  Hello!  I'm experiencing an issue in Magix Music Maker 2025 Premium that I do not know how to solve.  I'm hoping someone here has some insight.  Here's what's happening: I work primarily in MIDI.  I don't generally use loops or do recordings.  I've
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  I have a similar problem. When I install Prodad, I get an error but it keeps installing. I can't see anything in the Prodad transitions except one. They have honestly responded quickly and what they have explained to me is how to use them, but the
• Movie Studio

  15 answers, most recent Yesterday

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  The standard for the US is to have a film shot at 24fps is to put it on Blu-Ray at 23.976 (24000/1001). The standard for the transmission of video is 29.97 and also for DVD, which means it has to be telecined to fit a movie onto a DVD. All you have
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 I had one thought before this topic gets closed due to it being a Vegas problem is that if it is the licence bought through Amazon, Magix may have no way to help you as you would be expected to get in contact with the seller of
• Movie Studio

  12 answers, most recent on 5/1/2026

  Have downloaded Magix video de luxe 2026
  After having problems with Fortect anti virus my video de luxe 2026 will not open even although it seems to have downloaded properly. I an get an .exe file to download but it stalls. Windows 10 is operating system.
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again Deine Warnung ist voll gerechtfertigt. https://www.magix.info/de/forum/vpx-problem-mit-nvidia-studio-treiber-591-44-vom-4-12-25--1350833/
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  i have the exact same problem, say payment method too PayPal. sent email on the 9th and haven't heard back. @Cristopher-Dolores Hopefully we’ll both get resolutions!
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @John-Murray8461 It seems that the Magix servers have been experiencing "problems", especially today, March 14th. The forum is now "behaving properly" so it might be worth you trying again to complete your purchase? JeffForum Moderator
• Music Maker

  6 answers, most recent on 11/16/2025

  RE: The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl
  @marcelo-silvera I downloaded and installed the VST3 version of the plugin (simply in order to see whether there was an obvious reason for this problem) and experienced exactly the same as you! The program froze, though the familiar blue circle
• Photostory

  3 answers, most recent on 11/6/2024

  [Solved] Cannot see Photostory Wizard
  I am on Photostory Deluxe 2023. I have a kazillion photos to add, so I decided the Photostory Wizard would cut my workload. I cannot see how to get into Photostory Wizard. The problem is the tutorial shows a very different interface to what I am
• Samplitude

  9 answers, most recent on 1/11/2025

  [Solved] Can't get Samplitude to recognize my input
  I used older versions of Samplitude for years and never had a problem. Now I've upgraded to newer computer and the new version of Samplitude Music Studio. I am using an Antelope Zen Q interface and I have two condensor mics hooked up to it and I'm
• Video Pro X

  7 answers, most recent on 12/3/2023

  [Solved] Dragging Image Objects to Timeline
  Hello, I am trying to drag one of the preset images from the Templates selection list to my movie tmeline. When i drag the preset image onto the timeline, I program displays a crossed-out circle and will not drop the image. This has never been a
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Recurring problem in Windows 11 with both Sound Forge and Vegas constantly prompting for activation. Very frustrating. Just want this fixed. Please ask Magix staff to actually respond to tickets. We don't want crappy AI "answers".
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  Same problem, loaded a Fender AudioBox Go to interface with Windows 11, had to update to the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston This may have some relevance to your problem https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  Sound Forge 17
  I have downloaded and reinstalled sound forge 17.0.2 on a windows 11 Pro computer with Intel i7-13700 CPU, rebooted, and tried to launch. It would not launch and would not give any error message as a hint to why it would not launch. It just pops up
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  @John-Elmer Hi, 1. The File Open is Ctrl+O, not Ctrl+Q. No, unfortunately, at least I have not found a way. You will still have to click on Open on that "splash" screen. Did you try turning off this screen by clicking on the settings gear at the
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: [Solved] Cannot install Video Deluxe 2026
  @Todd-Crandell Welcome to the Magix users forums. The first "port of call" for support is almost always these forums, where users assist each other where they are able to do so. First, in order to try and help you can you give the full name of that
• Movie Studio

  5 answers, most recent on 9/21/2025

  Menu Template problems
  I am creating a customized disc menu and am trying to make every page look the same. I have tried clicking on 'save in last template' but nothing happens. And when I click on 'Last templates' nothing comes up. If I double-click the blank 'Last
• SOUND FORGE

  One answer, on 5/16/2024

  [Solved] Sound Forge presents noise-click during editing and rendering.
  Sound Forge Pro 17 is experiencing click noises on the timeline during recording, editing, and rendering. I have confirmed that it is not a hardware issue, as the same problem was observed on two different machines. On these same two machines,
• Off topic

  159 answers, most recent 6 hours ago

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth William, are you able to share a problem file on a file-sharing site such as Google Drive or Dropbox for us to try? That will quickly indicate where the problem lies.