• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Music Maker

  2 answers, most recent on 12/20/2025

  RE: [Solved] Soundpools
  @dpizza To my knowledge there were only two Soundpools added since late May. Bar Piano and Fuzz & Feels. The reason is that Magix got sold to a new investor. They reduced staff massively, shut down online services and sold off program like
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Bol @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck, Rob This only works if you bought an upgrade. New
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  Hello @Yoshinori-Tokuda,   Try going to: Help/Online Update? As far as I can tell, you live in an Asian country (Japan). I don't know if Magix programs are also registered in Asian countries. But try going to: MAGIX - マイサービスセンター/ My Products. You
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• SOUND FORGE

  8 answers, most recent on 5/10/2024

  RE: Files saved but can't find them
  @Wes-Hewlett Is this folder synchronized with an online cloud service?
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Web Designer

  34 answers, most recent on 8/1/2025

  Publishing to OVH Cloud
  I have set up a hosting account at OVHcloud as recommended my Magix/Xara due to the discontinuation on the Xara online hosting service. I am struggling to publish my website at OVH (I have limited expertise ie a novice) I am trying to publish using
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• Other products

  One answer, on 1/14/2025

  [Closed] Vegas Pro 22. Deep Learning Module Installation!
  Well, I hope I'm in the right forum.As a long time legitimate user of Vegas pro (v. 14, 15) I just just bought VegasPro 22. When I installed the program from online and I tried the main features I really wanted (from the deep learning models , the
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Hi, Having just completed chapter 1 of the introductory course to the Klingon language.... I transferred my domain name to OVH yesterday. According to what I see in an email from domain-service-log@magix-online.com, I have until June
• Music Maker

  2 answers, most recent on 1/27/2024

  RE: payment unsuccessful
  @SAM-DSOUZA Hello welcome If your credit card (e.g., Mastercard, Visa, American Express, etc.) is declined during the payment process in our Online Shop or for our online services (e.g. MAGIX Online World) for no apparent reason, this may be caused
• Xara Designer Pro

  2 answers, most recent on 5/4/2024

  RE: Update service/Xara vs Magix
  @Louis-Dow I highly recommend you download the complete online content catalog inside Xara as soon as possible and move it to a save backup location. You'll no longer have access to it, after your service is expired. The only option is to subscribe
• Music Maker

  7 answers, most recent on 7/9/2024

  RE: How can I keep my .mmm project online that I made with magix loops?
  @howlin-wolvezI don't use online (cloud) storage, so can't help here.  I think you need to look at a specific service and follow their directions for configuring file storage.  Having said that, see this thread: 
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get
• Web Designer

  One answer, on 11/17/2023

  SSL Certificate
  In 2020 I created two websites using Xara Web Designer Premium. Each have their own domain. Xara-online is my hosting service (Website M package). At the time a warning triangle appeared next to the URL in Google Chrome because the website did not
• SOUND FORGE

  10 answers, most recent on 2/20/2024

  RE: Audio studio 17 serial number not working
  You may want to try deactivating Sound Forge AS 17 on the PC you are having trouble with. Then reactivate. To deactivate SF on a PC online, log into the Magix Service Center> My Products. Choose your product, select "Show More Details" and choose
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  @Carolly  Thanks, yep it's not 100% clear 🤷‍♂️, I read this doc which sort of implies that monetisation is allowed 🤷‍♂️ - https://producerplanet.com/us/licenses/ (The infoservice@magix.net link is near the bottom of the list in that link) A few
• Other products

  One answer, on 12/22/2025

  [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file
  (sorry for my english, i'm doing my best) Hello,On december 2nd i buy the pack VEGAS Pro Suite 23 to do video editing for the company where i work in France. When attempting to install the software on a professional workstation, the installation
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @Betovalle Hi Rob. I had already tried that. It was one of the first things I tried but thanks for posting anyway. I thought after I had done a fresh instal of Windows that it would have taken. Possibly a hardware conflict somewhere is causing that.
• Movie Studio

  7 answers, most recent on 7/15/2023

  How do I auto generate subtitles on Magix Movie Edit Pro?
  I have also heard of an online service, I have two feature documentaries which need subtitles.