Comments

MarcoStorm wrote on 3/31/2020, 11:04 AM

Dear @Antonio-Gardner,

could you please give us a description about what you have done in ACID leading to the crash?

Best regards,

Marco

Antonio-Gardner wrote on 3/31/2020, 11:31 AM

While ACID was looping a section of a track, I had a Klanghelm VU Meter open for gain staging. I went to save my project, it crashed. I think it may have done it on other plug-ins.

 

darryl-jones wrote on 3/31/2020, 12:50 PM

Hi Marco and others

My Acid Pro keeps crashing every single time I try to record a vocal. I switched preamps and purchased a focusrite scarlett 2i2. works for 5 minutes, then crashes. I want to purchase Audio 10 suite TODAY but fear I can never use it. Please help!! Hear is just one example. Thanks, Darryl

ACID Pro
Version 8.0.10 (Build 14) 64-bit
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F7013C
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x00000000000065013C

Thread: TrackRender ID=0x2364 Stack=
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F714E9
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x0000000000006514E9

Thread: TrackRender ID=0xCC0 Stack=

 

emmrecs wrote on 3/31/2020, 1:27 PM

@darryl-jones

Welcome to the Magix forums.

Since your question is about Acid 8 and the OP is asking about Acid 10, your question should really not be placed in this thread. Rather, please start a new thread with your question, making sure to include ALL the information requested in this post.

Thank you

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Antonio-Gardner wrote on 4/2/2020, 9:47 PM

ACID Pro
Version 10.0.0 (Build 14) 64-bit
Exception 0xC0000005 (access violation) WRITE:0x0000000000000000 IP:0x00007FFAB2361749
In Module 'VCRUNTIME140.dll' at Address 0x00007FFAB2360000 + 0x0000000000001749
Thread: ProgMan ID=0x47E0 Stack=

Come on Magix. This pays the bills. I can't have it crashing on me. What's going on! I'm up against a deadline!

Is it me or is it you? Help!

 

johnebaker wrote on 4/3/2020, 5:08 AM

@Antonio-Gardner

Hi

Please note this is a user to user forum not Magix Support.

To contact Support raise a support ticket here.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Antonio-Gardner wrote on 4/3/2020, 9:23 AM

Thanks. I CNTRL+SHIFT+click on the acid pro short cut to delete all the cache and it haven't crashed yet. (knock on wood)

I think one of my settings or my folder organizations may have used a RAM space it wasn't suppose to and when Acid was looking to use VCRuntime. VCRuntime was like, "Who the hell are you and why are you in my spot?"

I don't know what I'm talking about but its seem to work.

Antonio-Gardner wrote on 4/6/2020, 6:13 PM

After doing some research, I found that VCRuntime is located in Visual C++ 2015 Redistributable Update 3. I did not have that particular Redistributable. I believe I had a Redistributable that spanned 2013-2017.

 

Thinking that that may be the culprit, I uninstalled the 2013-2017 Redistributables then Acid Pro 9 and 10. 

 

Then I reinstalled Acid Pro 10 and during the install it asked to install a certain version of a Redistributable. I allowed it and completed the install. I haven't had any problems yet.