MarcoStorm wrote on 3/31/2020, 11:04 AM

Dear @Antonio-Gardner,

could you please give us a description about what you have done in ACID leading to the crash?

Best regards,


Antonio-Gardner wrote on 3/31/2020, 11:31 AM

While ACID was looping a section of a track, I had a Klanghelm VU Meter open for gain staging. I went to save my project, it crashed. I think it may have done it on other plug-ins.


darryl-jones wrote on 3/31/2020, 12:50 PM

Hi Marco and others

My Acid Pro keeps crashing every single time I try to record a vocal. I switched preamps and purchased a focusrite scarlett 2i2. works for 5 minutes, then crashes. I want to purchase Audio 10 suite TODAY but fear I can never use it. Please help!! Hear is just one example. Thanks, Darryl

Version 8.0.10 (Build 14) 64-bit
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F7013C
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x00000000000065013C

Thread: TrackRender ID=0x2364 Stack=
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F714E9
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x0000000000006514E9

Thread: TrackRender ID=0xCC0 Stack=


emmrecs wrote on 3/31/2020, 1:27 PM


Welcome to the Magix forums.

Since your question is about Acid 8 and the OP is asking about Acid 10, your question should really not be placed in this thread. Rather, please start a new thread with your question, making sure to include ALL the information requested in this post.

Thank you

Forum Moderator

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Antonio-Gardner wrote on 4/2/2020, 9:47 PM

Version 10.0.0 (Build 14) 64-bit
Exception 0xC0000005 (access violation) WRITE:0x0000000000000000 IP:0x00007FFAB2361749
In Module 'VCRUNTIME140.dll' at Address 0x00007FFAB2360000 + 0x0000000000001749
Thread: ProgMan ID=0x47E0 Stack=

Come on Magix. This pays the bills. I can't have it crashing on me. What's going on! I'm up against a deadline!

Is it me or is it you? Help!


johnebaker wrote on 4/3/2020, 5:08 AM



Please note this is a user to user forum not Magix Support.

To contact Support raise a support ticket here.

John EB
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Lateral thinking can get things done!

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Antonio-Gardner wrote on 4/3/2020, 9:23 AM

Thanks. I CNTRL+SHIFT+click on the acid pro short cut to delete all the cache and it haven't crashed yet. (knock on wood)

I think one of my settings or my folder organizations may have used a RAM space it wasn't suppose to and when Acid was looking to use VCRuntime. VCRuntime was like, "Who the hell are you and why are you in my spot?"

I don't know what I'm talking about but its seem to work.

Antonio-Gardner wrote on 4/6/2020, 6:13 PM

After doing some research, I found that VCRuntime is located in Visual C++ 2015 Redistributable Update 3. I did not have that particular Redistributable. I believe I had a Redistributable that spanned 2013-2017.


Thinking that that may be the culprit, I uninstalled the 2013-2017 Redistributables then Acid Pro 9 and 10. 


Then I reinstalled Acid Pro 10 and during the install it asked to install a certain version of a Redistributable. I allowed it and completed the install. I haven't had any problems yet.