Comments

emmrecs wrote on 6/9/2022, 3:31 AM

@MarkkuP21

Welcome to the Magix user to user forums.

This problem is almost always caused by your firewall and/or antivirus blocking the connection to the Magix registration servers. So, the first thing to try is to completely turn them off and then try the activation again. As soon as you have succeeded, don't forget to turn them back on again.

If you are not sure how to do this or doing this does not allow you to activate the product, please post back with details of exactly which firewall and antivirus you have.

Which version of Windows are you running?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

CubeAce wrote on 6/9/2022, 4:47 AM

@emmrecs

Hi Jeff.

Could the problem also be he is using his mobile phone as a modem? Only 4G capable if there is a 4G reception available and it is a consistent signal.

Is it possible to turn off the security features on an Android based phone?

Will it even allow a download of a non Android based program?

I have no idea.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2114 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 6/9/2022, 5:01 AM

@CubeAce

Hi Ray

The mobile is acting as a tethered modem so does not inhibit what is downloaded, however a stable connection is ideal and the download rate may be slow depending on the signal strength.

@MarkkuP21

Hi Marrku

In addition to @emmrecs comment ensure that the Windows Internet options are set as shown below:

HTH

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

MarkkuP21 wrote on 6/11/2022, 2:22 PM

Thanks for the messages! I made you sed but no help. I do'nt understand what is the problem. This sign in at finnish language site do'nt work too. I have win 10 and Poco m3 as modem. Is this the problem? Markku

johnebaker wrote on 6/12/2022, 7:02 AM

@MarkkuP21

Hi

. . . . I have win 10 and Poco m3 as modem. Is this the problem? . . . .

I would not expect the Poco m3 to be the issue as I assume you are in to this forum via the Poco m3.

The issue is on the computer, did you try disabling the Antivirus/Firewall software completely?

Which version of Video Easy are you trying to activate?

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

MarkkuP21 wrote on 6/12/2022, 3:30 PM

Hi, the firewall off: not help. Version is 2021 (in Options: Video 7). My laptop HP Notebook: everything works fine, no problems. Options: two downloads, but this PC download activation works not. This installingsprogram/Magix do'nt open. Same message: no internet connection and the other sites work normally. Now I tryed one month and nothing will happen, regards Markku, 78 yrs, Helsinki and Otalampi, Finland.

johnebaker wrote on 6/12/2022, 4:05 PM

@MarkkuP21

Hi

Thanks for the additional information.

. . . . HP Notebook . . . .

Which model number and what is the Windows version installed on it?

I would suggest you also raise a Support ticket with Magix, see this Support article for how to navigate the Support system to make a support request.

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Soto wrote on 6/12/2022, 6:12 PM

where do i find the serial number during the registration process

johnebaker wrote on 6/13/2022, 3:49 AM

@Soto

Hi

. . . . where do i find the serial number during the registration process . . . .

If you have just purchased the software - you will either:

  1. A purchase confirmation email with the serial number in it - check your Spam folder the emails sometimes end up there.

    or
     
  2. A voucher code - to redeem this got to www.magix.com/redeem - login using the email address and password you used to purchase the software and set up your account. You should then receive an email with the serial number

On first start of the program you will be asked to activate it using the email address and serial number - copy and paste the serial number from the email including the prefix P3-

HTH

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

MarkkuP21 wrote on 6/14/2022, 5:59 AM

Hi johnebaker! Maybe I'll trye the reload. The netconnection goes via Poco M3 4g and the place is on the country on my cottage at Otalampi. And the signal is there not so good and rate should be 200Mb/s. I should update my Ati radeon graphic card and two other programs. Now i'll do these and will be back soon, regards Markku

johnebaker wrote on 6/14/2022, 7:42 AM

@MarkkuP21

Hi Markku

Thanks for the feedback, hopefully the reload works for you.

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.