Bad Crumb???

SGE wrote on 10/10/2019, 3:58 PM

Just installed SF 3 Mac. and all I get is a dialog box "Bad Crumb" Press OK and it closes the Program. Ideas?

Tech support is non-existent. The number 1.775.562.0528 rings for 5min and then rapid busy. The contact link at the bottom of this page brings you to an error page. Time to call American Express to get a refund if I don't hear back soon.

Comments

ralftaro wrote on 10/11/2019, 3:00 AM

Hi there,

This issue seems to be one of many issues related to Catalina, and OS compatibility issues with legacy applications sadly resulting from this latest macOS iteration.

https://www.laptopmag.com/articles/macos-catalina-compatibility-issues-xml-32-bit

As discussed in the other thread, please get in touch with our dedicated SOUND FORGE support team, and they will see what they can do for you at this point in time:

http://support.magix.net

Cheers!

 

Rick-Stephenson wrote on 10/26/2019, 1:15 PM

Please don't leave your customers hanging out to dry.

 

 

Rick-Stephenson wrote on 10/26/2019, 1:18 PM

I contacted the support team and there is nothing they can do until the company updates Sound Forge so it can be used with OS Catalina. Ironically Magix sent email about new products to upgrade to but it doesn't support Catalina.

When can we expect your program to be compatible?

 

Thomas-Browning wrote on 11/1/2019, 10:32 PM

For heaven's sake, produce a patch or something. Catalina wasn't a surprise. Quality companies anticipate.

Thomas-Browning wrote on 11/1/2019, 10:33 PM
  • Bad crumb or just crummy.
SGE wrote on 11/2/2019, 12:33 AM

Here was the response I got and no, I bought just a couple weeks prior and if I wanted a different program I would have bought it. To their credit they did refund me. I miss Sony. Unreal.

"Thank you for writing us.  Unfortunately, your purchase of Sound Forge Pro Mac 3 is over two years old, and the program itself is no longer supported.  We would be happy to exchange this program for you, but a refund is not possible at this point.  If there is another program (like Vegas, Acid Pro) that you wish to have, we would be happy to set that up for you.  Thank you and have a great day."

I ended up getting Parallels and installing Windows 10 so I could use SF13 so the got my money anyway.

 

Thomas-Browning wrote on 11/7/2019, 2:47 PM

It took years from Magix to produce Sound Forge for Mac...months for it to go wrong...and now years again to fix.

Won't you come home Sony?

BOQR wrote on 11/15/2019, 2:36 PM

Hmm.. I wish I would have known this before I upgraded 😡

steveno.-k wrote on 11/22/2019, 8:18 AM

I am not happy... after waiting for months to buy the new 16" MBP, I ordered it on release day with the expectation to use it for all of my production needs. I have the same Bad Crumb Error... Is there any plan on fixing this, or do I need to abandon Sound Forge once and for all and look for an alternative?

Michele-Fadda wrote on 11/29/2019, 8:55 AM

Same situation here... I just upgraded to Catalina, and SF stopped working.

TimothyLaw-Snyder wrote on 12/11/2019, 10:53 PM

Here was the response I got and no, I bought just a couple weeks prior and if I wanted a different program I would have bought it. To their credit they did refund me. I miss Sony. Unreal.

"Thank you for writing us.  Unfortunately, your purchase of Sound Forge Pro Mac 3 is over two years old, and the program itself is no longer supported.  We would be happy to exchange this program for you, but a refund is not possible at this point.  If there is another program (like Vegas, Acid Pro) that you wish to have, we would be happy to set that up for you.  Thank you and have a great day."

I ended up getting Parallels and installing Windows 10 so I could use SF13 so the got my money anyway.

 

If I wanted Vegas Pro or Acid Pro, I would have upgraded my version of them. But with this, I'm done with Magix. I always worried that Magix was a second-rate company, but their acquiring the Sony products represented a huge step forward, it seemed--into the big leagues. But now, wow. I'm done. Too much other good software out there to have to deal with this kind of event. Sound Forge was my go-to. It was excellent.

Robert-Goodman wrote on 12/12/2019, 8:09 AM

Magix,

Are you guys dumb? You have a revenue enhancement opportunity that you are throwing in the trash. If you fix the Catalina issues and sell it as Sound Forge Pro Mac 4, you can get $50 from all of the existing Mac users wanting to continue using the product. This is a no brainer. Minimal effort, increase in revenue, just fix what is necessary for Catalina and call it a new version. No other new enhancements. You could even farm out these changes to China or India to minimize your costs. Then you can also sell the "new version" to new users for even more $$$$$. Come on already.....

willemdejong wrote on 12/19/2019, 10:32 AM

hallo, hetzelfde hier, ik heb Soundforge a gekocht en heb hetzelfde probeem “bad crumb”

 

hey Magix wtf ???

ik heb de berichten van anderen gelezen met hezelfde probleem en jullie lossen het niet op?

ik heb een mail geschreven en bij geen antwoord haalt mijn creditcard de aankoop bedrag terug.

dat zou toch niet de bedoeling zijn?

snel antwoord graag

 

Google Translation:

hello, same here, I bought Soundforge a and have the same problem “bad crumb”

 

hey Magix???

I have read the messages of others with the same problem and you are not solving it?

I have written an email and if there is no answer, my credit card will recover the purchase amount.

that would not be the intention?

quick answer please

willemdejong wrote on 12/19/2019, 10:48 AM

if somebody here something from Magix of have a sollution please let me know, lets get together

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