Be nice if someone helped

Indeed it would, but perhaps no-one has any suggestions to offer?

However, you need to note that you have given us full details of your computer (thank you for that) but nothing about the actual version and variant of whichever Magix program you are using! Yes, that could well be important!

You mention you are using mp4 files, but mp4 is a "container" format; the actual contents can vary considerably. It would help us if you find and download the free MediaInfo utility, point it to one of your files and then post the results here.

You also mention about using "two of the same mp4s". You say this is in order to maintain audio sync and ask, could this be the source of the problem. I honestly don't know, but you could easily eliminate it as a possibility by simply choosing the option to extract the audio as wav and placing this file on the timeline instead of the second mp4.

HTH

Jeff
Forum Moderator

Hi, I believe I am using the latest version of Magix as I updated the software only a few months ago, I recently performed a test to find out if the double MP4's were the source of the glitches which unfortunately they are not, as you can see from the single MP4 version of the video I added to this post the cracking noises are still present, could there be something wrong with my Magix? What would you recommend?

Hi.

Hi thanks for the update.

First, I'm afraid I'm not going to sit through a 35 minute video demonstrating your problem, especially given the language that is in use during even the first few seconds! As a result of the language I have removed both videos; this is a public forum and the use of such language is not acceptable when minors can access it. If you would like to repost a very short extract which demonstrates the problem but is devoid of unacceptable language I will be happy to view it.

However, you wrote:

I believe I am using the latest version of Magix as I updated the software only a few months ago

There are two problems with this statement: 1. we still don't know exactly WHICH Magix program you are running. Please go to Help>About in the program and report the exact details of your program; and 2, if you updated "only a few months ago" it is highly probable that you are not running the latest version.

Jeff
Forum Moderator

we still don't know exactly WHICH Magix program you are running.

Turns out 14.0.0.187 is the most recent version, which I am using

Also here is a shorter mp3. conversion of the video with all swears removed, you can skip through the video until you hear some cracks (which I've checked are present)

Also here is a shorter mp3. conversion of the video with all swears removed,

I heard three in the first two minutes of your 22 minute monologue before I gave up.

you can skip through the video until you hear some cracks (which I've checked are present)

 

Are you seriously asking us to listen to 22 minutes of this “...until you hear some cracks”? How would we identify their presence by skipping or fast-forwarding? Did you not note the occurrence times?

Although you still have not said exactly which Magix program you are using (I think we are all assuming it is MEP) your version number show that it is actually quite "old". The current, up to date version, MEP 2018 is 17.0.0.159.

However, as Terry stated, no-one is going to listen to a 22 minute monologue, merely for the purposes of finding the cracks etc. that you are concerned about. In fact, as Terry has clearly heard unacceptable language in the posted mp3s I have removed them again. Please post a VERY SHORT extract (less than 30 seconds is fine) which includes at least one example of the noise and NO OFFENSIVE LANGUAGE.

Jeff
Forum Moderator

@Ceratosaurus-Bollocks

You are making it very difficult for us to help you.

When responding to a question please be specific in giving the information asked for, vague statements do not help, and use the correct program name. Magix is the manufacturer not a program name which you have still not told us what program you are referring to, just given us a version number - see point 3 below.

We also need more information:

1. Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration, sizes and free space?
    
2. Software full name and version number - as found under Help, About . . .
    
3. Format and resolution of the video on the timeline.
    
4. Export settings used, and any changes you made to them.
    
5. The settings for Preferred codec for MPEG 2 import/export and Preferred codec for MPEG 4 import/exporti as found in the Program settings, System tab
    
6. A screen shot of the timeline may help.
    
7. A MediaInfo analysis of the source video and the exported video, post the results from the Tree view
    
8. Do you have any All-in-one codec packs installed ? eg K-Lite etc.
    

Help us to you help you by giving the required information.

John EB

Hello John, I have finally found the time to record a very short few seconds of a clip that was absolutely destroyed by the cracking noises

My PC is made by a brand called PCSpecialist, on the front vent it says "intel core I3"

MAGIX Movie Edit Pro 2015 Plus 14.0.0.187 (UDPP3)

The "format" of the video isn't something I understand but I believe the answer would be .MP4, the video is recorded at a 1440 - 900 resolution.

Processor    Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz, 3700 Mhz, 2 Core(s), 4 Logical Processor(s)
OS Manufacturer    Microsoft Corporation
Version    10.0.16299 Build 16299
 

First, thank you for the additional information and for the short clip! On first hearing I would strongly suspect a fault on either your microphone, the lead connecting it to your computer, the input socket on the computer or your soundcard! IOW, it is clearly an "electrical" problem so we now need to know exactly the type/name of the mic you are using, how it connects to your computer (whether by USB or plugged straight in to a mic socket), whether you use any external audio interface and if so, what type, is the lead connecting your mic to your computer part of the mic or is it one you connect to both the mic and the computer? I'm sorry to batter you with questions but in order to attempt to track down the source of this problem remotely (we cannot see your computer) we really do need it all.

However, (copied from John's post above) you were asked to also supply the following:

The settings for Preferred codec for MPEG 2 import/export and Preferred codec for MPEG 4 import/exporti as found in the Program settings, System tab
 

A screen shot of the timeline may help.
 

A MediaInfo analysis of the source video and the exported video, post the results from the Tree view
 

Do you have any All-in-one codec packs installed ? eg K-Lite etc.
 

These are the questions you have still not answered. Yes, it can be a hassle to gather all this information but it is necessary.

One thing I do notice from your Export screen settings is that you are exporting to AVCHD 1920 x 1080 format, which is pretty demanding of any computer's hardware and you are running a "relatively" slow intel i3 CPU for AVCHD export. Have you tried any of the other available settings on the dropdown list at the top of that screen, especially if you tick "Display all"?

You say the video is recorded at a 1440 - 900 resolution. That is an unusual size, but I would guess is the size of your screen? If so, by exporting at 1920 x 1080, you are also expecting MEP to "upscale" the output; again, this is going to place demands on your computer, I think.

Jeff
Forum Moderator

Hi Jeff, the mic I use has absolutely nothing to due with the glitches, (proof given below), my mic however is connected to my headphones which is very good quality.

I don't have any codecs installed, and the only thing I could find about an mpeg-2 or 4 requires to be activated? and I'm not sure what you mean by timeline.

Later tonight I'll try exporting the mp4 file with a different resolution (speaking of which yes 1440-900 is my screen size)

I should also mention that quieter but just as annoying cracking noises show themselves whether the mp3 file is set to stereo or mono

I

I'm sorry, but until you actually answer the questions you have already been asked there is little point in continuing this thread.

If you want our help you have to supply all the information requested! As I wrote before, we cannot see/hear your computer; any success in helping to solve this problem is entirely dependent on your input. e.g. you mention your mic as being "connected to your headphones" without telling us what mic it is. Give us a model name/number, that would help to start with. Your writing about mp4 and mp2 activation, together with the fact that you seem not to know what the timeline is, suggests you are a very new user. Have you read, or even looked at, the supplied pdf Help manual?

I apologise if I sound frustrated, but I am! I fully understand that you want the output from the program to be the best it can be, but...

Jeff

After some snooping around I have obtained the make of my headset https://www.amazon.co.uk/Headset-Surround-Computer-Headphones-Microphone/dp/B074W5RFQJ/ref=sr_1_18_sspa/259-2335200-5515424?ie=UTF8&qid=1517611722&sr=8-18-spons&keywords=sades+gaming+headset&psc=1 I hope this helps.

Also unfortunately the help menu won't open for me, which is quite annoying.

Hi

I suspect the issue may be the headset, have you tried using an analogue microphone and headphones/ear buds ie ones with a 3.5mm plug to see if the same issue arises?

John EB

You know I found out some time ago that some of my PC's plugs had slightly slipped out of their sockets, could that of been the cause?

@Ceratosaurus-Bollocks

Yes, entirely possible. As I wrote before, the crackles have a distinctly "electrical" characteristic, much as could be produced by connections that are not totally secure and hence drop in and out.

Jeff

It didn't work

What "didn't work"?

Have you followed John's advice here?

The plugs made no difference.

Have you followed John's advice here?

My headphones are quite expensive high-quality gaming headphones and I don't have the money to get new equipment. Plus I already have 10 30-minute long videos all recorded with my gaming headset. I believe the problem is something other than my headset and is a more complicated problem.

 https://www.amazon.co.uk/Headset-Surround-Computer-Headphones-Microphone/dp/B074W5RFQJ/ref=sr_1_18_sspa/259-2335200-5515424?ie=UTF8&qid=1517611722&sr=8-18-spons&keywords=sades+gaming+headset&psc=1

Did you also look at the make of my headphones?

Yes, I did have a look at the link to your headset and I fully understand that you are not able to consider changing what you currently have. Unfortunately, whatever the cost of any technology, there is no guarantee it will always perform without problem! For example, for some of my audio work, I need to use "studio-quality" headphones (no attached mic) which cost well over £100 per pair; despite the cost, I would never assume they cannot possibly go wrong!

One thing: I notice your headset is described as being "surround". Are you using the surround sound facility in MEP? I don't work with surround sound but I wonder (very wild speculation) whether there is some type of incompatibility between your headset and MEP?

I'm sorry we seem to not be able to help you but you really need to hear from someone who is using the same headset as you and who knows exactly what is the cause of your crackling noises and hence, how to avoid them.

One other thing: in an earlier post in this thread I wrote:

One thing I do notice from your Export screen settings is that you are exporting to AVCHD 1920 x 1080 format, which is pretty demanding of any computer's hardware and you are running a "relatively" slow intel i3 CPU for AVCHD export. Have you tried any of the other available settings on the dropdown list at the top of that screen, especially if you tick "Display all"?

An answer to this question would be helpful! You are exporting at higher resolution than your imported footage to a format which is, by its very nature, (as I said) "very demanding of any computer's hardware", especially one with only an i3 CPU. (If you can find the precise model of i3 that would also be helpful!!)

Jeff

 

An answer to this question would be helpful! You are exporting at higher resolution than your imported footage to a format which is, by its very nature, (as I said) "very demanding of any computer's hardware", especially one with only an i3 CPU. (If you can find the precise model of i3 that would also be helpful!!)

Jeff

Yes when I try to set the resolution of the video to my 1440-900 resolution This happens, are you implying I should consider setting the res to 1280-720 which I actually haven't tried? Would that shrink the footage of the video upon export or simply decrease the quality but fill fit the screen as intended?

Hi. Thanks for the screenshot (although it shows the output resolution as still being 1920 x 1080), if, using my installation of MEP 2018 I select the option for 1440 x 900, I also see the "Unsupported resolution" message!

However, you can persuade MEP to output at the 1440 x 900 resolution by simply ticking that box which says "Display all", selecting "MP4 Full HD 1920 x 1080" and then setting the resolution box to your choice of 1440 x 900. See the various boxes I have outlined on the screenshot below:

Does this now export without the noises?

Jeff