I need a serial number for a downloaded Producer Planet plug-in and there is no contact for Producer Planet.
I used the free version of Independence for a few years. Then I upgraded to Independence Pro Standard a short time ago for about 99 bucks and got what seemed to be exactly the same as the free version with no bigger library. So I upgraded that to Pro Plus, got a bigger library, another copy of the free version of Independence, and no serial number to license it for use with the bigger library. So I'm about 140.00 US into it now, opened half a dozen tickets on it with Magix tech and other support, none of who seem to actually read the ticket and keep telling me either they need the serial to register it (which I said I don't have) or they tell me the serial is on the box etc (which I don't have because it's a download from Producer Planet) or allude to some email I supposedly got containing the serial, which did not come after either Standard or Pro.
Has anyone actually purchased Independence Pro/Plus/Whatever Ultimate, and received an email with the serial in it? I've wasted hours looking through trash and spam and I've got nothing.
My Producer Planet page shows all my purchases but unlike the Magix page, "My Products" are not listed with accompanying serial numbers.
Is there really no contact number or email for Producer Planet? I haven't seen either.