Bought Producer Planet Independence and got no Serial Number

Royce-Lerwick wrote on 1/9/2020, 2:54 PM

I need a serial number for a downloaded Producer Planet plug-in and there is no contact for Producer Planet.

I used the free version of Independence for a few years. Then I upgraded to Independence Pro Standard a short time ago for about 99 bucks and got what seemed to be exactly the same as the free version with no bigger library. So I upgraded that to Pro Plus, got a bigger library, another copy of the free version of Independence, and no serial number to license it for use with the bigger library. So I'm about 140.00 US into it now, opened half a dozen tickets on it with Magix tech and other support, none of who seem to actually read the ticket and keep telling me either they need the serial to register it (which I said I don't have) or they tell me the serial is on the box etc (which I don't have because it's a download from Producer Planet) or allude to some email I supposedly got containing the serial, which did not come after either Standard or Pro.

Has anyone actually purchased Independence Pro/Plus/Whatever Ultimate, and received an email with the serial in it? I've wasted hours looking through trash and spam and I've got nothing.

My Producer Planet page shows all my purchases but unlike the Magix page, "My Products" are not listed with accompanying serial numbers.

Is there really no contact number or email for Producer Planet? I haven't seen either.

Comments

browj2 wrote on 1/9/2020, 6:08 PM

@Royce-Lerwick

Hi,

Did you check your spam/junk box? Often emails from Magix end up there. Also, make sure to scroll down on any email that you have from Magix. You should have received a P2 serial number.

I presume that you downloaded and installed the full 70GB of samples, correct?

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Royce-Lerwick wrote on 1/11/2020, 2:25 PM

Yes. Spent an hour looking through a thousand junk and spam files twice. Like I say, I bought then upgraded hoping an email I might have missed would come with the upgrade.

Trensharo wrote on 1/11/2020, 4:43 PM

Producer Planer = MAGIX. They run that. Just contact their support.

Did you check your MAGIX account? If you purchase while logged in, some products automatically register there - and the serial will be there, if that is the case.

Personally, I'd ask for a refund before it was too late, and just go to Plugin Boutique and buy AIR Structure 2. It works well enough as a basic sampler, and Independence's Factory Library isn't exactly a huge selling point over it (and filled with useless bloat - I wish we could choose which libraries to install, granularly).

 

Royce-Lerwick wrote on 1/11/2020, 7:57 PM

Doesn't show up on my Magix account except for the free temp license I had to opt for. And yes, I've been through all the online attempts from Producer Planet (none) and Magix trying to get my serial number. Like I said, didn't get one with the standard, didn't get one with the upgrade to plus. And all Magix does is tell me how to enter a serial number from an email I have not got now three times. It's a matter of honor.

Trensharo wrote on 1/13/2020, 10:10 PM

Ask for a refund before you get stuck with a shoddy situation and can't get your money back.

emmrecs wrote on 1/14/2020, 4:03 AM

@Royce-Lerwick

Have you tried to contact Magix Sales via the Contact button in the footer of every forum page?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Royce-Lerwick wrote on 1/14/2020, 9:34 PM

Not through the forum but about a dozen times through the Magix site and they all came back with robot responses about looking at a package I never had or an email they never sent.

emmrecs wrote on 1/15/2020, 3:49 AM

@Royce-Lerwick

Thanks for the additional information.

I will attempt to draw the attention of Magix staff to this thread and, hopefully, get a more "helpful" answer!

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Royce-Lerwick wrote on 1/18/2020, 2:08 PM

Just want to clarify that Producer Planet shows the purchase as one of my products, but never sent a serial. Also want to point out that there is no contact link anywhere I can find for Producer Planet.

ralftaro wrote on 1/20/2020, 8:32 AM

Hi there,

Sorry to hear that. If the purchase went through, you should have received an order number (...IAP) and the serial number via e-mail. So, please do contact our sales/support team to recover the necessary information. If you have the order number, make sure to include it. Otherwise, make sure to include the e-mail address you used for this. I managed to locate two different accounts and e-mail addresses in our system, just based on your user name and the name given in those accounts, but failed to find any such Producer Planet purchase under either one. So, I think a third account may be involved? Either way, we'll be able to dig up the necessary information one way or another.

Thanks!

 

Royce-Lerwick wrote on 1/21/2020, 9:01 PM

Hi there,

Sorry to hear that. If the purchase went through, you should have received an order number (...IAP) and the serial number via e-mail. So, please do contact our sales/support team to recover the necessary information. If you have the order number, make sure to include it. Otherwise, make sure to include the e-mail address you used for this. I managed to locate two different accounts and e-mail addresses in our system, just based on your user name and the name given in those accounts, but failed to find any such Producer Planet purchase under either one. So, I think a third account may be involved? Either way, we'll be able to dig up the necessary information one way or another.

 

Royce-Lerwick wrote on 1/21/2020, 9:03 PM

You people are so funny. I have bought this software. I did not get any serial number. You show me a place where I can send a screen capture and I'll show you where your own dumbassed Producer Planet says I own this software.

Royce-Lerwick wrote on 1/21/2020, 9:04 PM

Bite me. Never again.

Royce-Lerwick wrote on 1/21/2020, 9:08 PM

Maybe I'll just do a charge-back on the credit card.

 

 

 

 

 

Trensharo wrote on 2/1/2020, 11:48 AM

Maybe I'll just do a charge-back on the credit card.

 

 

 

 

 

Oh. You didn't listen to me and put in that refund request?

Guess you got your more "helpful" response

You should always refund and try buying again. That way you don't lose money. Never wait for answers when you have a refund window. If the purchase bugs out the second time, immediately refund and find a different product to buy.

IMO, Magix should have simply refunded you and asked you to repurchase.