My laptop has died and I replaced it and proceeded to download the 2024 and 2025 versions I bought previously. Download remains at 0 on both versions attempted. I've read from previous posts from other customers that it could be Firewall or AV issues, so I went ahead and booted into a safe mode of Windows 11, made sure Windows Firewall and Defender were turned off and the issue remains. I posted all of this in a ticket 2 weeks ago but no response, so trying the forums this time for help.