Can't get contact with the VHS-player

Claes-Larsson wrote on 5/14/2022, 5:46 AM

My old PC crashed and In have now reinstalled and registrered Videy easy saver 7 on my new PC (Windows 10). It all went well, but when I started to try to transfer from my Video-player it didn't work. I chose "Import from analog....", but in the next window I can only chose my own web-camera and it doesn't seem to detect my video-player. I know that I have connected it correctly and put the scart-connection on "out" etc. Grateful for a solution. Thanks in advance. Claes Larsson

Comments

johnebaker wrote on 5/15/2022, 11:35 AM

@Claes-Larsson

HI

Download and install the correct driver for the USB converter you have from here, select the correct driver based on the colour of the converter - if it is marked K0065 or K0067 select the Premium driver.

HTH

John EB
Forum Moderator

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

johnebaker wrote on 6/19/2022, 11:27 AM

@Claes-Larsson

Hi

I have closed your duplicate post on the same issue as this original post.

In Windows settings, System, Privacy & Security, Camera and Microphone, ensure that the options Let apps access your camera, and Microphone is set on.

In Video Easy you should see the USB capture device in the dropdown indicted below - the image is showing my old capture device

HTH

John EB
Forum Moderator

Last changed by johnebaker on 6/19/2022, 11:47 AM, changed a total of 2 times.

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Claes-Larsson wrote on 6/20/2022, 9:52 AM

Hi again John, thanks for the answers, I missed the first one sorry for that. I have now installed the software and checked in settings s that microfon and camera are according to the instructions. But I can't make it work anyhow. I can still only chose the option PC camera in the drop-menue so I never get to the screen choice you show. I also went into "user defined" to check software under drivers, but that filed is empty so it doesn't seem to recognize that I have installed the Videowandler driver at all. So very grateful if there are any more advices regarding what to do. Thanks in advance. Claes

johnebaker wrote on 6/21/2022, 1:14 AM

Hi

If this is a PC and you have a web camera plugged in then:

Unplug tthe web cam and the video converter.

Restart the computer - Windows button, Power, Restart, once windows has restarted plugin the the video converter only and try Video Easy.

If a laptop just unplug the video converter and restrt as above.

HTH
John EB

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Claes-Larsson wrote on 6/22/2022, 9:58 AM

Thanks again for a quick reply. Unfortunately I'm still stuck. I have a laptop and I have restarted and done everything you say, but still no connection at all to the VHS-player. I have also reinstalled the videowandler multiple times. I still only see my web-camera as only option in the drop-menue and when I proceed to "enhanced view" and click on "hardware and drivers" it's a blank field so somehow it doesn't recognize the videoWandler. I have unzipped the files and I have run the exe-file and gone through the installation guide and got confirmation that the driver is installed. Do I need to move the driver somehow from "Uploaded files" to a destination under Magix? I have multiple MAGIX-products installed so I'm a bit uncertain on how to do that, but I guess it should work automatically when running the install wizard. Do you have any more ideas, what to try? I was also looking for a phone number to a support, but there doesn't seem to exist that possibility, or? Grateful for more help. Kind Regards Claes

johnebaker wrote on 6/22/2022, 1:33 PM

@Claes-Larsson

Hi

. . . . . I have unzipped the files and I have run the exe-file and gone through the installation guide and got confirmation that the driver is installed. Do I need to move the driver somehow from "Uploaded files" to a destination under Magix?  . . . .

There should be no need to move the files, as you have had confirmation that the drivers are installed the USB device should be available.

With the USB capture device plugged in, is it visible in Windows Device Manager under Sound, video and Game controllers.

What colour is the USB capture device and are there any markings on it?

Which other Magix products do you have installed? If you have Photostory, Movie Edit Pro/Movie Studio or Video Pro X can they see the USB capture device for recording?

There is no telephone support - contact to Support is by a ticketing system - see this Support article on how to raise a ticket..

John EB

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Claes-Larsson wrote on 6/22/2022, 3:14 PM

Thanks for your patience! I can see it in the device manager, but it says that the driver is not installed? I then click on "install driver" and went to "downloaded files" but then the videowandler files seems to be empty when I try to upload them into the device manager. But when I look into the explorer, the files are there? It's all completely confusing to me so I took a shot, which I hereby upload. Unfortunately a Swedish PC but what you see in the upper left is the USB device (it's a red one called 2313C016735). Down in the middle is the path I followed to try to upload into the device manager and I see no files. To the upper right you se the explorer and what's visible there under uploaded files. Isn't it the msi-file that is the driver? Thanks in advance. Claes

johnebaker wrote on 6/23/2022, 1:32 AM

@Claes-Larsson

Hi Claes

. . . . .  Isn't it the msi-file that is the driver?  . . . .

The MIS file is one of the the installer files in your image above, the other files above it are configuration files and the file setup.exe immediately below the MSI file is the actual installer- run this and it will install the driver.

John EB

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Claes-Larsson wrote on 6/23/2022, 3:25 AM

Thanks again! I have run the setup.exe file multiple time, but it doesn't seem to work. I did try it again and paid attention to every step and then I noticed something strange when arriving at the menue "custom setup" where there are 4 options. Three of them have a red X in front of them, which seems to indicate that these features are not available. The top one is then MAGIX USB Videowandler 2 files. The only one without X is EMBDA641. I then clicked that option and got confirmation that it got installed, restarted the computer, but no success this time either.

I went back to the device manager again to see more clues and can see that it identifies the USB device as a “USB 28286 device”, don’t know if that helps? I clicked again for “update drivers”, Windows couldn’t find any drivers and when trying the VideoWandler I’m stuck as before. Are there any more routes to try? Very tricky this. Thanks for trying to support me. Claes

johnebaker wrote on 6/23/2022, 12:37 PM

@Claes-Larsson

Hi Claes

I am very puzzled by this issue - the drivers you have installed are the correct ones and the other options that you have turned on should have enabled the Capture device to be available.

I think you should raise a support ticket - see this Support article for how to raise a ticket.

John EB

 

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.