I have a voucher number on the back of the card that came with the DVD, but no serial number?

When you look under My Products on your Magix Customer account does it not show the serial number?

Sorry, I did find it, however now when I open the program the screen (top left) (I believe it's the video editing screen) is covering the tool bar (i.e., file..etc.) and can't be moved. I don't know how to get this to move

So Disapointed! - I purchased the Movie studio online on march 2023 and was never able to use it, I can login to my profile and see it listed there as one of my licensed products, yet when I try to open it, I am asked to register, when I do so, it returns an error message saying that my serial number is already register to another email address, Magix support never helped in any way, anyone please?

@Hermes-Trejo Make sure to enter the same e-mail address in the activation dialog box that is used for your customer account. If you want to use another e-mail address, change it in your customer account settings first.

I did use the same email (I only have one). Can I submit a screen share to show the window that won't be move out of the way (it's eclipsing the tool bar and it can't be moved)

@Joseph-Luciani Yes, you can upload images to this forum via the blue arrow icon above the response text box.

You can try to reset the Windows by pressing F9, at least this it how it works in my old versions of the software.

My other advice about the e-mail address was for the user @Hermes-Trejo

@Joseph-Luciani

Hi

What is the size and resolution of the monitor/screen of the computer/laptop?

Try pressing F9 to reset the program to its default layout.

In Windows settings, System, Display, ensure the Scale setting is set to 100%

John EB
Forum Moderator

My last laptop died and that was where I had the software installed. Is that going to be a problem for me to install it on my new laptop?

@Carlos-Solorzano

Hi

Login to your account at magix.com using the email address and password you used to register the software.

Under My Products you should see your registered software, a download link and your serial number, and under Show more details you can de-activate the old computer activation.

Once installed activate the software and download/install all the Extra content.

HTH

John EB
Forum Moderator

I am not seeing an area that allows me to deactivate the software on my old computer but it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously. I am still having trouble downloading it on my new laptop.

@Carlos-Solorzano Is the firewall blocking? Try to temporarily disable Windows Defender or your firewall.

The firewall is not activated

@Carlos-Solorzano

Hi

. . . . I am not seeing an area that allows me to deactivate the software on my old computer . . it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously . . .

Do you mean under the Show more details option - the registration of the old computer info and disable options are not there?

If so, then you need to ask Magix to check and correct if necessary, the registration email address. Send an email to: infoservice@magix.net giving them your purchase date, purchase order number if you have it, and serial number.

HTH

John EB

Okay, I will try that. If this doesn't work I am going to need someone on the phone to assist me.