Hello,
I use the download assistant but it dont works, I cant download the software!
Welcome to the Magix user to user forums.
Sorry you seem to be experiencing these problems but can you tell us at what stage of the download it fails? Also, assuming you bought the program direct from Magix, and it is the latest version, VPX12, did you then receive a link to download a file with a name something like "videoprox 12_dlm.exe"?
If so, did you then run this file, which is the actual downloader, i.e. it downloads all the installation files and then runs them to complete the installation?
Is it at this point that the problem you are seeing occurs? If so, it could be a Magix server problem; these are often quite quickly resolved and when you try again, the program installs without further delay.
Jeff
Forum Moderator
the download status never pass 0%
Hi Alan.
What is your internet speed including ping?
Does the connection ever time out?
Ray.
Hello, I have a very good speed on my internet, but the download asistant dont work, as I said it dont pass 0%.
Hi
Check you Antivirus/Firewall is not blocking the downloader from connecting to the Internet.
John EB
I desactivate the firewall and I dont have antivirrus, same situation, cant download
it is possible to have the installer? (whitout use the asistant)
?
Hi
. . . . it is possible to have the installer? (whitout use the asistant) . . . .
You would have to contact Magix through here on that one.
Which version and build number of Windows are you using and your computer specifcation? See this topic here for details of how to get this.
John EB
Hello, im using windows 10 pro up to date, intel i7, 12gb ram
I am desperate, I have a good computer and a good internet connection and I need (form my work) to use the software, in fact I have several programs purchased from magix and none are downloaded with the assistant
I found this:
this is the same situation as me: https://www.magix.info/us/forum/none-of-the-magix-software-will-even-install-humble-bundle--1252396/
and this one: https://www.magix.info/us/forum/sound-forge-13-installation-file-does-not-download--1252316/#ca1575409
I tried to download it from another computer and I was not successful either, it should be noted that I did it from the same internet connection which is 100Mbps
Hi Alan.
If you got VPX and the other software from Humble Bundle you must use the link provided at the Humble Bundle website to download the programs.
Did you get to their download and key page? All the offered software download links and keys are on one page. The link is hard to see.
Ray.
Hi Alan.
If you got VPX and the other software from Humble Bundle you must use the link provided at the Humble Bundle website to download the programs.
Did you get to their download and key page? All the offered software download links and keys are on one page. The link is hard to see.
Ray.
Thanks for your help, but the download links are to download just the "download asistant" , but the assitant cant download the real software..
Yes but they should link to the old software. Not the new one which I suspect is what might be happening.
Really you should be taking this up with Humble Bundle as they are the suppliers, not Magix.
Ray.
Did you get to this download page?
Ray.
Yes, those links are to download the "asistant" not the software
I know.
I'm just checking you got the correct downloader. It appears you have got the correct one.
On one of the links you provided that showed the same problem, one person tried downloading the software from another computer and it worked so it seems it is either a software setting in your system or a hardware difference.
Have you tried a different computer? Would it be possible to try?
I know it's not ideal but as we are not experiencing that problem we can't replicate your problem.
I'm sorry not to be able to help much further but no-one here is a Magix employee or have access to them any more than you do.
Ray.