johnebaker wrote on 8/6/2022, 10:19 AM


Hi and welcome to the forum.

As a first step try working through this support article.

If that does not fix the issue, can you see the USB device in Device Manager as shown below?

Your may have a different model number.

In the Windows settings, Privacy & security option, App permissions section that check that the Camera and Microphone options Let apps access your camera/microphone are turned on.

John EB
Forum Moderator


VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.