Crashing Software

Daneane71 wrote on 1/30/2017, 6:37 PM

I recently downloaded Magix Movie Edit Pro 2016 Plus and upon beginning my first movie, the program has crashed at least 4 times. I am using an HP Pavilion laptop, with Intel Core i3-4030U CPU @1.90GHz. I have 6 GB of RAM, 64-bit Operating system, x64-based processor and Windows 10. The error says:

MAGIX Movie Edit Pro 2016 Plus  28.01.2017  17:22
----------------------------------------------------------------------
CrashDump 20170128_172222_v15.0.0.90.dmp successfully written

Error in module "Videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00007FFF412F18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00002590)
  00007fff412f18af   2a 06 66 0f 38 2a 4e 10 
  00007fff412f18b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff412f18bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.12.2015  04:12      88a230e7

Please help! I literally can't use this program.

Comments

emmrecs wrote on 1/31/2017, 6:21 AM

Hi Daneane 71, welcome to the forums.

Thank you for supplying a lot of information about your computer and the crash report. Any replies you receive here will come from fellow-users, not MAGIX support so we really need even more information if we are to be able to offer any sort of advice.

  • What type/format of video files are you working with in this project that keeps crashing?
  • What, exactly, are you attempting to do at the precise point when the crash occurs?
  • Is any crash "repeatable" i.e. a certain set of actions will ALWAYS provoke a crash, or is it rather more random?

One thought: I think the spec of your computer is a little on the "low" side for any "complicated" editing; specifically, your CPU and the amount of RAM you have.

Also, how much hard drive space do you have? If you have only the internal hard drive, especially if it is quite a slow one (e.g. only 5400 rpm) it is possible that it cannot cope with the demands of simultaneously reading from the operating system, the program and your video files for playback, whilst also trying to write the data for your editing decisions. Unfortunately, perhaps, video editing is very demanding of any computer, especially if you are attempting to edit any sort of High Definition video files.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Daneane71 wrote on 1/31/2017, 8:12 AM

Thank you. I have 711GB remaining of 904GB available so I'm not running low on hard drive space. I'm using jpg and mov (converted to mp4 using movavi as recommended by another user) files. Most recently, it's crashing every time I try to add a new transition or fade. I cannot recall if that is what caused the first two crashes. I just tried opening my project again and when I added a photo to the timeline, my cursor has disappeared within the program. I can use it fine outside of it, so it apparently has "frozen".

emmrecs wrote on 1/31/2017, 8:50 AM

Thanks for the additional information.

Just a couple of thoughts: mp4 is a "container" format, whose contents can vary considerably, in terms of definition, the type of codec needed to read them, etc.. (I assume you've converted them from .mov because of the "security" worries of having QuickTime installed? If so, I think the convenience of having QT installed more than outweighs those security concerns, especially if you ensure you do not install the browser add-on.)

Anyway, back to those mp4 files. First, I would recommend downloading the free MediaInfo from https://mediaarea.net/en/MediaInfo. Install it and using the Tree view, point it to any one of those mp4 files. Copy and paste the resulting report to your next reply; that should give us a lot more information about the actual files you are using.

In the meantime, I assume you do not have any problems when importing a jpg file? If so, try inserting one jpg to the timeline, followed by one mp4. Can you "play" the timeline"? If yes, add another jpg and another mp4, and so on until any crash happens. If no, try a different mp4, and repeat the procedure until you are able to isolate the cause of the problem. (My suspicion is that one or more of those mp4 files are somehow "corrupt".)

Also, what happens if you start a completely new project? Does a crash occur very quickly or only after a certain number of files have been added?

And, do you know if your internal hard drive is an SSD or a standard HDD? If the latter, what is its speed? As I wrote before, if it runs at 5400 rpm it may simply not be fast enough to handle all the input and output data you need it to do. OTOH, if its speed is the other common one of 7200 rpm it ought to be OK.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

browj2 wrote on 1/31/2017, 10:47 AM

Hi,

It also looks like you have not updated to the latest patch.

CrashDump 20170128_172222_v15.0.0.90.dmp

which is 15.0.0.107.

Try updating then see if that helps.

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Daneane71 wrote on 2/2/2017, 6:46 AM

Where do I find the patch to install it?

browj2 wrote on 2/2/2017, 8:03 AM

Hi,

I'm surprised. It is under Help, Update online. There is also extra Install extra content right below Update if you purchased MEP online, not if you used an installation CD. Did you do either of these? If not, then you may want to look at my tutorials on Getting started and Basic editing Part 1 (Part 2 will come someday).

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Daneane71 wrote on 2/2/2017, 11:45 AM

Lol what are you surprised about? I bought the online version. Thank you so much I'll give it a try!

browj2 wrote on 2/2/2017, 11:51 AM

Surprised - you have been at this since 2012 and you didn't notice the online update. Of course, I keep finding new features that have been there for years, so I understand. Can't see for lookin'.

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Daneane71 wrote on 2/3/2017, 6:35 AM

Truthfully I tried an update once a long time ago and it screwed up my program so I never looked or tried again. Thanks again for the advice!

 

johnebaker wrote on 2/3/2017, 7:00 AM

Hi Daneane71

The crash log you posted looks incomplete - was there more or is that all there was?

. . . . the program has crashed at least 4 times. I am using an HP Pavilion laptop . . . .

Does the crash occur relatively quickly from starting the program or after you have been editing for a while?

Depending on which model of HP Pavilion laptop - notebook? - you have, I suspect that the crashing may be caused by overheating - see this HP article - there are some useful tips on checking your laptop.

John EB

 

Last changed by johnebaker on 2/3/2017, 7:01 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Daneane71 wrote on 2/5/2017, 1:05 PM

Hello John. I am going to paste the entire crash log (you're correct, it was incomplete). The crash occurs almost instantly after opening my movie and attempting almost anything (adding a photo, trying to add a fade, literally almost anything I do causes the crash). My laptop does not get warm at all (I've had to use chill pads with others, but not this one). Any help at all would be appreciated. Also, I did install the patch suggested by browj2 and it didn't help at all.

CrashDump 20170130_192750_v15.0.0.90.dmp successfully written

Error in module "Videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00007FFF406D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00004d64)
  00007fff406d18af   2a 06 66 0f 38 2a 4e 10 
  00007fff406d18b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff406d18bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.12.2015  04:12      88a230e7

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        79.112
PI_TEMP_DATA:    13.824
SI:        649.536
SI_TEMP_DATA:    296.480
FSI:        240

Blocks:        0
Temporary:    0
BE:        32.000
PLE:        706.144
BE Pool:        432
PLE Pool:        0
wHdr/inst:    544
B.cache inproc:    94.346.736
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    11.059.712(8)
V.cache mapped:    0(8)
Video:        2.534.600(6.773.968/4.239.368)
Bitmap:        0

Video thumbs:    12.788.720(10)
SI Display Cache:    1.730.400
PLE Display Cache:    342.144

Buffer:        1.592.848
Pointer:        0

Title:        1.884
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        66
PPE:        40.000

Video Monitor:    0
malloc/free:    0
DIB:        5.982.968

VP: admin:        1.920
VP+Trans: privateData:        1.872
Transitions::        0

Frame Cache:    0
EXIF:        128
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    638 MByte

TLS:        986
MXGUI:        42.240.578
Sum:        264.371.672

Processor [46]  1895MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 986 MB             Max Used Memory: 997 MB
Free Virtual Memory: 2728 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF406D18B7  000000003D098EF0  0000:00000000 
00007FFF406C72F6  000000003D099070  0000:00000000 
00007FFF406C4506  000000003D0991A0  0000:00000000 
00007FFF406E7478  000000003D0992E0  DllUnregisterServer+2888
0000000140A0DD66  000000003D099370  QWinWidget::showCentered+4F9C66
0000000140A0A747  000000003D099730  QWinWidget::showCentered+4F6647
0000000140A1073B  000000003D099D70  QWinWidget::showCentered+4FC63B
0000000140A103B4  000000003D099DF0  QWinWidget::showCentered+4FC2B4
0000000140A10317  000000003D099E70  QWinWidget::showCentered+4FC217
0000000140A10508  000000003D099F00  QWinWidget::showCentered+4FC408
00000001402D583D  000000003D09A350  QWinWidget::qt_metacast+1990ED
00000001402D5455  000000003D09A3B0  QWinWidget::qt_metacast+198D05
00000001408B2C2E  000000003D09F6E0  QWinWidget::showCentered+39EB2E
00000001408B13CC  000000003D09F750  QWinWidget::showCentered+39D2CC
00000001408B1650  000000003D09F8D0  QWinWidget::showCentered+39D550
00000001408AFF63  000000003D09F960  QWinWidget::showCentered+39BE63
00000001408B1B30  000000003D09F9B0  QWinWidget::showCentered+39DA30
0000000140264B35  000000003D09FEF0  QWinWidget::qt_metacast+1283E5
0000000140266A4E  000000003D09FF50  QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364  000000003D09FF80  BaseThreadInitThunk+14
00007FFF685670D1  000000003D09FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus  30.01.2017  19:42
----------------------------------------------------------------------
CrashDump 20170130_194215_v15.0.0.90.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF39AA0000) to address 0x00007FFF39AB18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00002760)
  00007fff39ab18af   2a 06 66 0f 38 2a 4e 10 
  00007fff39ab18b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff39ab18bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.12.2015  04:12      88a230e7

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        73.656
PI_TEMP_DATA:    13.824
SI:        532.032
SI_TEMP_DATA:    296.480
FSI:        240

Blocks:        0
Temporary:    0
BE:        32.000
PLE:        706.144
BE Pool:        336
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    94.346.736
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    11.059.712(8)
V.cache mapped:    0(8)
Video:        2.534.600(6.773.968/4.239.368)
Bitmap:        0

Video thumbs:    12.788.720(10)
SI Display Cache:    1.730.400
PLE Display Cache:    340.032

Buffer:        0
Pointer:        0

Title:        1.884
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.981.864

VP: admin:        1.920
VP+Trans: privateData:        1.544
Transitions::        0

Frame Cache:    0
EXIF:        128
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    628 MByte

TLS:        987
MXGUI:        42.190.510
Sum:        262.561.596

Processor [46]  1895MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 981 MB             Max Used Memory: 998 MB
Free Virtual Memory: 1962 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF39AB18B7  0000000034448EF0  0000:00000000 
00007FFF39AA72F6  0000000034449070  0000:00000000 
00007FFF39AA4506  00000000344491A0  0000:00000000 
00007FFF39AC7478  00000000344492E0  DllUnregisterServer+2888
0000000140A0DD66  0000000034449370  QWinWidget::showCentered+4F9C66
0000000140A0A747  0000000034449730  QWinWidget::showCentered+4F6647
0000000140A1073B  0000000034449D70  QWinWidget::showCentered+4FC63B
0000000140A103B4  0000000034449DF0  QWinWidget::showCentered+4FC2B4
0000000140A10317  0000000034449E70  QWinWidget::showCentered+4FC217
0000000140A10508  0000000034449F00  QWinWidget::showCentered+4FC408
00000001402D583D  000000003444A350  QWinWidget::qt_metacast+1990ED
00000001402D5455  000000003444A3B0  QWinWidget::qt_metacast+198D05
00000001408B2C2E  000000003444F6E0  QWinWidget::showCentered+39EB2E
00000001408B13CC  000000003444F750  QWinWidget::showCentered+39D2CC
00000001408B1650  000000003444F8D0  QWinWidget::showCentered+39D550
00000001408AFF63  000000003444F960  QWinWidget::showCentered+39BE63
00000001408B1B30  000000003444F9B0  QWinWidget::showCentered+39DA30
0000000140264B35  000000003444FEF0  QWinWidget::qt_metacast+1283E5
0000000140266A4E  000000003444FF50  QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364  000000003444FF80  BaseThreadInitThunk+14
00007FFF685670D1  000000003444FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus  31.01.2017  09:08
----------------------------------------------------------------------
CrashDump 20170131_090806_v15.0.0.90.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF39C00000) to address 0x00007FFF39C118B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00003028)
  00007fff39c118af   2a 06 66 0f 38 2a 4e 10 
  00007fff39c118b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff39c118bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.12.2015  04:12      88a230e7

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        70.928
PI_TEMP_DATA:    13.824
SI:        417.792
SI_TEMP_DATA:    296.480
FSI:        240

Blocks:        0
Temporary:    0
BE:        32.000
PLE:        706.144
BE Pool:        336
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    94.346.736
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    11.059.712(8)
V.cache mapped:    0(8)
Video:        2.534.600(6.773.968/4.239.368)
Bitmap:        0

Video thumbs:    12.788.720(10)
SI Display Cache:    1.730.400
PLE Display Cache:    337.536

Buffer:        0
Pointer:        0

Title:        1.884
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.981.864

VP: admin:        1.920
VP+Trans: privateData:        1.248
Transitions::        0

Frame Cache:    0
EXIF:        128
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    627 MByte

TLS:        987
MXGUI:        42.190.510
Sum:        262.441.836

Processor [46]  1895MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 980 MB             Max Used Memory: 998 MB
Free Virtual Memory: 2197 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF39C118B7  0000000034078EF0  0000:00000000 
00007FFF39C072F6  0000000034079070  0000:00000000 
00007FFF39C04506  00000000340791A0  0000:00000000 
00007FFF39C27478  00000000340792E0  DllUnregisterServer+2888
0000000140A0DD66  0000000034079370  QWinWidget::showCentered+4F9C66
0000000140A0A747  0000000034079730  QWinWidget::showCentered+4F6647
0000000140A1073B  0000000034079D70  QWinWidget::showCentered+4FC63B
0000000140A103B4  0000000034079DF0  QWinWidget::showCentered+4FC2B4
0000000140A10317  0000000034079E70  QWinWidget::showCentered+4FC217
0000000140A10508  0000000034079F00  QWinWidget::showCentered+4FC408
00000001402D583D  000000003407A350  QWinWidget::qt_metacast+1990ED
00000001402D5455  000000003407A3B0  QWinWidget::qt_metacast+198D05
00000001408B2C2E  000000003407F6E0  QWinWidget::showCentered+39EB2E
00000001408B13CC  000000003407F750  QWinWidget::showCentered+39D2CC
00000001408B1650  000000003407F8D0  QWinWidget::showCentered+39D550
00000001408AFF63  000000003407F960  QWinWidget::showCentered+39BE63
00000001408B1B30  000000003407F9B0  QWinWidget::showCentered+39DA30
0000000140264B35  000000003407FEF0  QWinWidget::qt_metacast+1283E5
0000000140266A4E  000000003407FF50  QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364  000000003407FF80  BaseThreadInitThunk+14
00007FFF685670D1  000000003407FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus  03.02.2017  08:15
----------------------------------------------------------------------
CrashDump 20170203_081540_v15.0.0.107.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF3E4F0000) to address 0x00007FFF3E5018B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00000428)
  00007fff3e5018af   2a 06 66 0f 38 2a 4e 10 
  00007fff3e5018b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff3e5018bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

videodeluxe.exe    14.12.2016  14:19      95344b12

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        65.472
PI_TEMP_DATA:    13.824
SI:        300.288
SI_TEMP_DATA:    296.480
FSI:        240

Blocks:        0
Temporary:    0
BE:        32.000
PLE:        706.144
BE Pool:        288
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    93.525.856
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    11.059.712(8)
V.cache mapped:    0(8)
Video:        3.225.840(6.773.968/3.548.128)
Bitmap:        0

Video thumbs:    12.788.720(10)
SI Display Cache:    1.730.400
PLE Display Cache:    288.160

Buffer:        0
Pointer:        0

Title:        1.884
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.979.656

VP: admin:        1.920
VP+Trans: privateData:        952
Transitions::        0

Frame Cache:    0
EXIF:        96
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    622 MByte

TLS:        988
MXGUI:        42.141.504
Sum:        262.068.926

Processor [46]  1896MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 941 MB             Max Used Memory: 941 MB
Free Virtual Memory: 3099 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF3E5018B7  0000000034098EF0  0000:00000000 
00007FFF3E4F72F6  0000000034099070  0000:00000000 
00007FFF3E4F4506  00000000340991A0  0000:00000000 
00007FFF3E517478  00000000340992E0  DllUnregisterServer+2888
0000000140A13656  0000000034099370  QWinWidget::showCentered+4F97D6
0000000140A10037  0000000034099730  QWinWidget::showCentered+4F61B7
0000000140A1602B  0000000034099D70  QWinWidget::showCentered+4FC1AB
0000000140A15CA4  0000000034099DF0  QWinWidget::showCentered+4FBE24
0000000140A15C07  0000000034099E70  QWinWidget::showCentered+4FBD87
0000000140A15DF8  0000000034099F00  QWinWidget::showCentered+4FBF78
00000001402D4EBD  000000003409A350  QWinWidget::qt_metacast+198CAD
00000001402D4AD5  000000003409A3B0  QWinWidget::qt_metacast+1988C5
00000001408B888E  000000003409F6E0  QWinWidget::showCentered+39EA0E
00000001408B702C  000000003409F750  QWinWidget::showCentered+39D1AC
00000001408B72B0  000000003409F8D0  QWinWidget::showCentered+39D430
00000001408B5BB3  000000003409F960  QWinWidget::showCentered+39BD33
00000001408B7790  000000003409F9B0  QWinWidget::showCentered+39D910
0000000140264C45  000000003409FEF0  QWinWidget::qt_metacast+128A35
000000014026699E  000000003409FF50  QWinWidget::qt_metacast+12A78E
00007FFF67CE8364  000000003409FF80  BaseThreadInitThunk+14
00007FFF685670D1  000000003409FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus  05.02.2017  13:00
----------------------------------------------------------------------
CrashDump 20170205_130058_v15.0.0.107.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF370C0000) to address 0x00007FFF370D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 0000185c)
  00007fff370d18af   2a 06 66 0f 38 2a 4e 10 
  00007fff370d18b7 > 66 0f 38 2a 56 20 66 0f 
  00007fff370d18bf   38 2a 5e 30 66 0f 7f 07 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

videodeluxe.exe    14.12.2016  14:19      95344b12

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        73.656
PI_TEMP_DATA:    13.824
SI:        532.032
SI_TEMP_DATA:    296.480
FSI:        240

Blocks:        0
Temporary:    0
BE:        32.000
PLE:        706.288
BE Pool:        336
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    94.346.736
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    17.972.032(13)
V.cache mapped:    0(13)
Video:        2.534.600(6.773.968/4.239.368)
Bitmap:        0

Video thumbs:    20.565.520(15)
SI Display Cache:    1.730.400
PLE Display Cache:    332.544

Buffer:        0
Pointer:        0

Title:        1.884
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.981.864

VP: admin:        2.400
VP+Trans: privateData:        1.544
Transitions::        0

Frame Cache:    0
EXIF:        128
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    631 MByte

TLS:        988
MXGUI:        42.141.504
Sum:        270.284.318

Processor [46]  1895MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 969 MB             Max Used Memory: 1010 MB
Free Virtual Memory: 3281 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFF370D18B7  000000003CBF8EF0  0000:00000000 
00007FFF370C72F6  000000003CBF9070  0000:00000000 
00007FFF370C4506  000000003CBF91A0  0000:00000000 
00007FFF370E7478  000000003CBF92E0  DllUnregisterServer+2888
0000000140A13656  000000003CBF9370  QWinWidget::showCentered+4F97D6
0000000140A10037  000000003CBF9730  QWinWidget::showCentered+4F61B7
0000000140A1602B  000000003CBF9D70  QWinWidget::showCentered+4FC1AB
0000000140A15CA4  000000003CBF9DF0  QWinWidget::showCentered+4FBE24
0000000140A15C07  000000003CBF9E70  QWinWidget::showCentered+4FBD87
0000000140A15DF8  000000003CBF9F00  QWinWidget::showCentered+4FBF78
00000001402D4EBD  000000003CBFA350  QWinWidget::qt_metacast+198CAD
00000001402D4AD5  000000003CBFA3B0  QWinWidget::qt_metacast+1988C5
00000001408B888E  000000003CBFF6E0  QWinWidget::showCentered+39EA0E
00000001408B702C  000000003CBFF750  QWinWidget::showCentered+39D1AC
00000001408B72B0  000000003CBFF8D0  QWinWidget::showCentered+39D430
00000001408B5BB3  000000003CBFF960  QWinWidget::showCentered+39BD33
00000001408B7790  000000003CBFF9B0  QWinWidget::showCentered+39D910
0000000140264C45  000000003CBFFEF0  QWinWidget::qt_metacast+128A35
000000014026699E  000000003CBFFF50  QWinWidget::qt_metacast+12A78E
00007FFF67CE8364  000000003CBFFF80  BaseThreadInitThunk+14
00007FFF685670D1  000000003CBFFFD0  RtlUserThreadStart+21
 

Daneane71 wrote on 2/5/2017, 1:16 PM

Daneane71 wrote on 2/5/2017, 1:17 PM

This is the most recent crash notification. In addition to crashing, sometimes the program freezes up after a crash and I have to use Task Manager to shut it down.

johnebaker wrote on 2/5/2017, 2:21 PM

Hi Daneane71

Thanks for the full error log - the common error through the later crashes is:

. . . Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF370C0000) to address 0x00007FFF370D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION") . . . .

Are you using the 'Create proxy files' option in the projects settings?

As emmrecs has suggested can provide MediaInfo data on one of the video files that causes the crash.

What setting did you select in MovAvi for the conversion.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Daneane71 wrote on 2/5/2017, 2:42 PM

Hello,

I wasn't using the proxy setting, however I just turned it on.

I selected mp4 for the MovAvi conversion.

This is the tree view report using MediaInfo and using the one mov file I converted to mp4.

 

General

Count :325

Count of stream of this kind :1

Kind of stream :General

Kind of stream :General

Stream identifier :0

Inform :2.36 KiB

Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP

Folder name :G:\2012\2-5-2012

File name :P1010952_mp4

File extension :HDP

File size :2412

File size :2.36 KiB

File size :2 KiB

File size :2.4 KiB

File size :2.36 KiB

File size :2.355 KiB

Stream size :2412

Stream size :2.36 KiB (100%)

Stream size :2 KiB

Stream size :2.4 KiB

Stream size :2.36 KiB

Stream size :2.355 KiB

Stream size :2.36 KiB (100%)

Proportion of this stream :1.00000

File creation date :UTC 2017-01-28 20:04:09.714

File creation date (local) :2017-01-28 15:04:09.714

File last modification date :UTC 2017-02-05 20:31:44.213

File last modification date (local) :2017-02-05 15:31:44.213

emmrecs wrote on 2/5/2017, 3:21 PM

Daneane, unfortunately you have pointed MediaInfo to the .hdp file, rather than the original video file! (See the file name on the report line "Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP")

We need the report on the file that ends .mp4, not mp4.HDP.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 2/5/2017, 3:31 PM

Hi Daneane71

. . . . Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP . . . .

Is this the file you are trying to load to the timeline? If so then you are loading the wrong file.

The .HDP file is a temporary file that MEP creates when you add the mp4 to the timeline. I am guessing that you do not have file extensions visible in Windows Explorer - in which case the file to analyse, and loading into MEP, will appear as P1010952.

In Windows Explorer and the view set to Large icon view then you should see a still frame from the video for the file icon.

If you have windows explorer set to Details view then under the type column you should see mp4 video on the same line as the video name.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Daneane71 wrote on 2/8/2017, 6:33 AM

This is the data on the original mov. file before I converted it to mp4

 

General
Complete name                            : G:\2012\2-5-2012\P1010952.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2007.09.04 (qt  /pana)
File size                                : 60.3 MiB
Duration                                 : 28 s 0 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 18.1 Mb/s
Encoded date                             : UTC 2012-01-29 18:31:49
Tagged date                              : UTC 2012-01-29 18:31:49
Writing library                          : pana
IsTruncated                              : Yes

Video
ID                                       : 1
Format                                   : JPEG
Codec ID                                 : jpeg
Duration                                 : 28 s 0 ms
Bit rate mode                            : Variable
Bit rate                                 : 17.6 Mb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.635
Stream size                              : 58.6 MiB (97%)
Language                                 : English
Encoded date                             : UTC 2012-01-29 18:31:49
Tagged date                              : UTC 2012-01-29 18:31:49

Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 28 s 0 ms
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 16.0 kHz
Bit depth                                : 16 bits
Stream size                              : 875 KiB (1%)
Language                                 : English
Encoded date                             : UTC 2012-01-29 18:31:49
Tagged date                              : UTC 2012-01-29 18:31:49

Daneane71 wrote on 2/8/2017, 6:39 AM

And here is the corrected mp4 video data (thank you for the guidance!)

 

General
Complete name                            : G:\2012\2-5-2012\P1010952.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 14.7 MiB
Duration                                 : 28 s 0 ms
Overall bit rate mode                    : Constant
Overall bit rate                         : 4 419 kb/s
Encoded date                             : UTC 2012-01-29 18:31:49
Tagged date                              : UTC 2012-01-29 18:31:49
Writing application                      : Lavf57.56.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=25
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 28 s 0 ms
Bit rate mode                            : Constant
Bit rate                                 : 4 240 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.153
Stream size                              : 14.1 MiB (95%)
Language                                 : English
Encoded date                             : UTC 2012-01-29 18:31:49
Tagged date                              : UTC 2012-01-29 18:31:49

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 27 s 934 ms
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Channel(s)                               : 2 channels

Daneane71 wrote on 2/8/2017, 6:42 AM

. . . Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP . . . .

Is this the file you are trying to load to the timeline? If so then you are loading the wrong file.

John EB

No, it's the video file without the HDP extension on the file name that I placed into the movie.

johnebaker wrote on 2/8/2017, 7:12 AM

Hi Daneane71

Can you post the MediaInfo data for the video file please.

Also try deleting any proxy files created, HDP and H0 files related to the clip you are adding to the timeline - if any one of these is corrupt then it could cause the problem.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Daneane71 wrote on 2/8/2017, 8:36 AM

I thought I did post the metadata info for the file. Didn't I?

johnebaker wrote on 2/8/2017, 2:31 PM

Hi Daneane71

Yes you did - for some reason it was not displayed when I looked at the post. 😟

The MP4 data does not show what the Audio sampling rate is, however in the MOV file data I see that it is not a standard sampling rate ie it is 16 kHz, the standards being 44.1 or 48 kHz which MEP will accept.

Try converting the MOV file again using MovAvi but change the MP4 conversion audio settings to the same as those shown below

Your dialog may look slightly different, the above is from version 15.

Then load this converted file into a new porject in MEP>

HTH

John EB

 

 

 

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Daneane71 wrote on 2/10/2017, 7:10 AM

I'm cautiously optimistic... I followed your instructions on the video conversion and started a new movie. I dare say so far so good!!! I'm going to keep adding effects and other media to ensure that the issue was the mp4 conversion. I thank you so much!!!