Comments

iain-mcarthur wrote on 6/17/2020, 9:02 PM

me too

Spectra 6

Strad1679 wrote on 6/21/2020, 12:32 AM

Same here. I have used the eLicenser help tool to re-registered my eLicenser installation and activated the newly provided SpectraLayers key, none of which has helped. Below are the two error messages I receive.

emmrecs wrote on 6/21/2020, 4:50 AM

@John-Hart @Strad1679 @iain-mcarthur

First, my apologies that no-one has responded to your posts, presumably because no-one who reads and posts to these user to user forums actually knows the answer.

The only suggestion I can make is to use this page to create a Support Ticket to ask for Magix Technical Support help.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Sound Forge Audio Cleaning Lab, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Strad1679 wrote on 7/2/2020, 12:08 AM

I was able to resolve the problem by launching SpectraLayers as an administrator. Just right-click in the Start menu and select "Run as administrator". After doing that once I am now able to open it without elevating to admin.

John-Hart wrote on 3/28/2021, 7:49 PM

My issues are a little different. When I made my original purchase, there was an error during the check out and I was charged twice for the same product. After some time I was able to get the right registration#. However I am still working om getting a refund or credit

SP. wrote on 3/29/2021, 1:41 AM

@John-Hart For refunds contact shop@magix.net or infoservice@magix.net

emmrecs wrote on 3/29/2021, 4:22 AM

@John-Hart

Welcome to the Magix user to user forums.

Since Spectralayers, the subject of this thread, is now a Steinberg product, from where, exactly, did you buy it?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Sound Forge Audio Cleaning Lab, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D