Comments

Yoshiyuki-Ozaki wrote on 11/25/2021, 12:39 AM

I attached three images of the error screen to the previous question, but it may not have arrived, so I will post a link.

Google drive link displays images of personal product information including serial number removed by Moderator.

Patient-X wrote on 11/25/2021, 1:01 AM

@Yoshiyuki-Ozaki

Hello, Welcome

I have removed your email address as this is a public user to user forum, there are no Magix employees here.

I have also removed your Google Drive link as it reveals personal information and your serial number on the three images..

Please go to this post here to read advice from Magix.

你好,欢迎

我已经删除了你的电子邮件地址,因为这是一个公共的用户对用户的论坛,这里没有Magix员工。

我也删除了你的Google Drive链接,因为它显示了个人信息和你在三张图片上的序列号。

请到这个帖子里阅读来自Magix的建议。

Stephen

Forum Moderator

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc Intel i5 10400f 2,9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD, PreSonus Audio Interface, Audio Technica ATH-M50x

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

MCSE, MCSA, MCE, MCP, CCNA, A+, N+

Patient-X wrote on 11/25/2021, 1:02 AM

@Yoshiyuki-Ozaki

Error code 24

如果产品已经被你或以前的所有者在另一个电子邮件地址下注册,你将收到 "序列号已经分配 "或 "错误代码-24 "的信息。

首先,请检查你输入的电子邮件地址是否有错别字。
也许你在最初激活时用不同的电子邮件地址注册了该程序?请使用我们的服务中心来更新您的数据(用旧的电子邮件地址登录并调整数据)。
如果您购买的是二手软件,我们将区分私人销售和经销商销售。

如果卖家是私人,请直接联系卖家。卖方有义务向我们报告销售情况,并从他的账户中删除产品的注册信息。
如果卖家是零售商,请将序列号告知我们的销售部门,并将购买收据的复印件作为附件发送至您的请求。

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc Intel i5 10400f 2,9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD, PreSonus Audio Interface, Audio Technica ATH-M50x

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

MCSE, MCSA, MCE, MCP, CCNA, A+, N+